Customer Service Administrative Assistant

Jamilah Alston

*******.*******@*****.*** 718-***-**** New York, NY

SUMMARY

Seeking a Customer Service Specialist role with 8 years of experience in client-facing positions, including a focus on enhancing customer satisfaction and streamlining operations. Proven track record in sales, administrative tasks, and team leadership within fast-paced environments, notably in Midtown Manhattan. Skilled in communication, upselling, and maintaining high service standards, ideal for a hybrid position involving TPA responsibilities. WORK EXPERIENCE

Planned Companies New York, NY

Concierge Apr 2022 - Jul 2024

• Cultivated a welcoming environment as the first point of contact for residents and visitors, enhancing overall building atmosphere.

• Ensured the safety, cleanliness, and privacy of the building to uphold resident satisfaction and comfort.

• Managed logistics for mail, luggage, and deliveries while executing basic administrative tasks to streamline operations.

WCS Brooklyn, NY

Sales Associate Jul 2020 - Nov 2020

• Greeted and engaged with customers to provide exceptional service, while effectively upselling products and ensuring adherence to company standards.

• Supervised cashiers and managed register transactions, contributing to streamlined operations and accurate financial reporting.

• Maintained a clean and organized environment, while fostering positive relationships with customers and addressing product inquiries.

T-Mobile Brooklyn, NY

Mobile Expert Oct 2017 - Aug 2018

• Delivered exceptional customer service by actively identifying and addressing customer needs, resulting in increased customer satisfaction and referrals.

• Promoted relevant promotions to eligible customers, enhancing sales opportunities and contributing to overall revenue growth.

Success Stories Learning Center Brooklyn, NY

Administrative Assistant Jun 2017 - Oct 2017

• Managed front desk operations, including greeting clients, organizing calendars, and maintaining daily login schedules and forms, which enhanced client engagement and operational efficiency.

• Processed payments using QuickBooks software and coordinated meetings through effective communication, contributing to streamlined administrative workflows. Aramark Brooklyn, NY

Retail Supervisor/Administrative Assistant Sep 2013 - Sep 2014

• Managed financial operations including cash handling, deposit preparation, and payroll processing, ensuring accuracy and compliance with established standards.

• Evaluated employee performance and work procedures to maintain quality service, resulting in improved operational efficiency and adherence to safety protocols.

• Developed and implemented departmental objectives and strategies, contributing to enhanced service quality and effective resolution of operational challenges.

Pret A Manger New York, NY

Team Leader Customer Service Nov 2009 - Sep 2013

• Delivered exceptional customer service by overseeing daily operations and ensuring adherence to quality standards, resulting in improved customer satisfaction.

• Managed financial activities, including cash handling and payroll processing, while implementing procedures to mitigate operational issues such as theft and wastage.

• Conducted performance evaluations and provided feedback to team members, fostering a culture of continuous improvement and adherence to safety protocols.

EDUCATION

Kingsborough Community College

Associate in Merchandise and Business

Brooklyn, NY

CERTIFICATIONS

Food Handler Certification

SKILLS

Microsoft Office • QuickBooks • Onsite • Key Holder • Applied Behavior Analysis • Restaurant Experience • Customer Service • Retail Management • Merchandising • Special Education • Payroll • Upselling • Microsoft Excel • Front Desk • Microsoft Word • Teaching • Developmental Disabilities Experience • Store Management Experience • Sales

• Retail Sales • Behavior Management • Tutoring • Experience With Children • Cash Handling • Case Management

• Autism Experience • English • Phone Etiquette • Employee Relations • Data Entry • Communication Skills • Accounting Software • Accounting • Accounts Payable • Research • Classroom Management • Previous Customer Service Experience • Fast-paced Work Environment • Detail Oriented • Organization • Prioritize Work

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