Desk Support Active Directory

ENIOLA OGUNNIYI

************@*****.*** Phone: 240-***-**** Peoria AZ 85345

Summary:

A thorough I.T Desk Support and System analyst professional with versatile hands-on experience of more than 10+ years’ experience in I.T System Analysis. Providing tier 3 technical assistance and support related to user computer system, hardware, and software. Expertise in Remedy, Service Now and Cherwell Ticketing systems, Proficient in handling 2000+ users.

Skills:

PC Refresh, Active Directory, SCCM, Intune, VPN, Workstation Support MacOS, Microsoft Office, windows 10, Android &iPhone/iPad devices, Networking, Microsoft Active Directory, Firmware upgrades knowledge, Remote Desktop Support, Hypertext Markup Language (HTML), Hypertext preprocessor (PHP), Microsoft AZURE Active Directory, Microsoft Intune. Server Commissioning & Decommissioning .

Work Experience:

State of Arizona (Department of Economic Security)

I.T Desk Support Tech (Tier 3) July 2022 to Present

Responsibilities:

·The Configuration, Deployment, and Refresh technician role within the State of Arizona. Supports the full lifecycle of IT assets/equipment, including configuration, deployment, and surplus.

·Imaging, Configuration, Deployment, Surplus, and ensuring compliance with standards for systems software and documentation.

·Implements software patches, security fixes, and tests and validates modified system configurations.

·Install and configure PC hardware, software, and peripherals.

·Assist with major deployments of hardware and software.

Mobile device support including working understanding of mobile device management tools.

·Complete mandatory training classes and other classes as assigned.

·Travel between sites to accomplish tasks.

·Perform preventive maintenance on hardware and software packages.

·Assist with multiple projects at various locations throughout the state of Arizona.

RAUCH NORTH AMERICA. June 2022 to July 2022

Reliability Maintenance Engineer (RME Tech III)

Responsibilities:

Promote a safe working environment by following all safety procedures.

Maintain and troubleshoot all conveyor systems in the building, Lead, and audit preventive maintenance procedures.

Install, maintain, and troubleshoot relay logic, ladder diagram, control components, photo-eyes, motor starters, limit switches, proximity sensors, solenoids, etc.

Create and closeout work orders with data including labor hours, equipment maintenance, and parts used Maintain positive working relationships across all the Amazon Operations facilities.

Develop work plans for emergency repair of critical assets.

Amazon July 2021 to May 2022

Reliability Maintenance Engineer (RME Tech III)

Responsibilities:

Promote a safe working environment by following all safety procedures.

Maintain and troubleshoot all conveyor systems in the building, Lead, and audit preventive maintenance procedures.

Install, maintain, and troubleshoot relay logic, ladder diagram, control components, photo-eyes, motor starters, limit switches, proximity sensors, solenoids, etc.

Create and closeout work orders with data including labor hours, equipment maintenance, and parts used Maintain positive working relationships across all the Amazon Operations facilities.

Develop work plans for emergency repair of critical assets.

Move up to 49lbs as well as stand and walk during a shift lasting up to 12 hours, with or without reasonable accommodation

Super Star Car Wash (SSCW) Phoenix

I.T Technician February 2022 – March 2022

helpdesk/desktop configuration, repair, support, network administration and diagnosis, and troubleshooting of a variety of IT issues.

Install and configure hardware and software components

install and upgrade antivirus software troubleshoot general hardware and software issues diagnosed general network issues, remotely guide employees through...

troubleshooting process repair or re-run Cat5 cabling Clean up and organize network cabling on location maintain standards across network and computer equipment

maintain standards in Office 365 environment General Office software support (Excel, Word, Outlook, etc.) Performs other duties as assigned.

Troubleshooting Fast pass machine.

Activating payment card

YOLAS Consultants. Ltd Lagos Nigeria

IT Technician 2011 – August2018

Installing and maintaining computer systems and networks

Setting up computer workstations, including peripheral devices

Checking hardware for functionality

Installing and configuring software and its functions

optimizing the performance of hardware and software

Organizing and scheduling upgrades and maintenance so that others can continue working uninterrupted

Troubleshooting to diagnose and resolve computer problems

Maintaining records of repairs, fixes, and maintenance

Identifying equipment shortages and placing orders for more.

Following company guidelines

Setting up user accounts and profiles

Develop a deep understanding of Yolas Consultants Ltd internal IT function to support end users as efficiently as possible.

Follow existing policies and procedures when assisting clients, to ensure proper handling of requests, making suggestions for improvement when appropriate

Comfortably participate in an on-call rotation to handle off-hours support requests

Become familiar with company processes and procedures and be able to elevate the performance of the company with my own ideas and contributions.

Build a strong relationship with our amazing users and be able to assist them as they need

Bring a “can do” attitude to all we do

Certification:

Tanium: Certificate of Completion.

Certified Google Workspace Champion Certificate.

ISC2: Certificate of Course Completion.

Education

Master of Science. Ladoke Akintola University of Technology, Ogbomosho,

Oyo State. Nigeria. September 2014

Bachelor of Civil Engineering. Kwara State Polytechnic Ilorin. Nigeria August 2009

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