Life Coach Client Service
Resume:
Carolyn Cook
Life Coach
********************@*****.***
760-***-**** • Oceanside, CA 92078
Certified Life Coach and visionary leader with over a decade of profound experience in fostering personal and professional growth. Accomplished in designing and implementing personalized life coaching programs tailored to drive personal growth and career transitions. Expert in conducting assessments to understand client goals and craft effective, bespoke coaching strategies. Skilled in empowering clients through insightful, one-on-one coaching sessions that unlock potential and drive actionable progress. Experienced in youth development, facilitating life skills programs that promote personal and interpersonal growth through interactive workshops. Proven track record in retail and business consulting, enhancing product visibility, sales performance, and strategic business operations. Committed to excellence in client service, team leadership, and achieving measurable results. Areas of Expertise
• Personalized Coaching Programs
• Client Needs Assessment
• Goal Setting Facilitation
• Strategic Action Planning
• Empowerment Techniques
• Personal Growth Initiatives
• Career Transition Strategies
• Cognitive Skill Enhancement
• Interactive Workshop Design
• Youth Development Programs
• Sales & Marketing Expertise
• Business Strategy Development
• Client-Centered Methodologies
• Leadership & Team Management
• Operational Efficiency Optimization
Professional Experience
Carolyn Cook Life Coaching, LLC – Oceanside, CA
CEO & Certified Life Coach, Professional Recruiter for Home Services and Career Opportunities Design and implement personalized life coaching programs that address specific client needs, focusing on areas, such as career transitions, personal growth, and overcoming challenging life circumstances. Conduct in-depth assessment sessions to understand client goals, obstacles, and overall life context to tailor coaching strategies effectively. Orchestrate recruitment strategies, meticulously sourcing, vetting, and selecting top talent to meet diverse client requirements in personal and professional realms. Key Contributions:
● Recognized for recruiting, hiring, and training quality candidates while serving as a professional recruiter.
● Facilitated one-on-one coaching sessions that empower clients to uncover their true potential, set achievable goals, and develop actionable plans for progress.
The Boys & Girls Club of America – Oceanside, CA
Certified Life Coach
Facilitated dynamic life skills programs tailored to the needs of youth, focusing on personal development and essential life skills in after-school sessions. Engaged young participants through interactive workshops and activities designed to teach interpersonal and cognitive skills. Developed tailored curricula that address the unique challenges and potential of each youth group, fostering a nurturing and supportive learning environment.
Key Contributions:
● Collaborated with other educators and counselors at the club to integrate life coaching with broader educational objectives and support services while serving as a certified life coach. Nordstrom – San Diego, CA
Stylist / Sales Leader / Special Events Coordinator Engaged customers with personalized styling advice and product recommendations in a high-volume retail environment. Executed sales strategies and visual merchandising initiatives to enhance product visibility and appeal. Maintained expert knowledge of store inventory, upcoming fashion trends, and customer preferences to optimize sales opportunities. Conducted client consultations to identify style preferences and wardrobe needs, resulting in tailored shopping experiences. Led and participate in team meetings and training sessions to continually refine sales techniques and customer service skills. Managed special event packages for charity organizations, handling logistics for up to 300 guests predominantly from Arizona, including travel arrangements and catering. Key Contributions:
● Exceeded sales targets by implementing effective client engagement strategies and leveraging in-depth product knowledge.
● Recognized as top performer in sales team for four consecutive years due to exceptional customer service and sales excellence.
● Met rigorous performance standards, including regular stylist duties and sales targets, ensuring continued professional growth.
● Maintained robust personal clientele book, essential for achieving weekly sales quotas through effective relationship-building.
● Won multiple weekly sales incentive contests, recognizing superior sales performance and competitive drive. Socal Clothing Manufacturing – Southern California Independent Business Consultant
Collaborated with company owners and 35-member team to drive strategic planning and execution, ensuring alignment with business goals. Conducted regular individual meetings with staff to evaluate performance, identify strengths, and pinpoint areas for professional Carolyn Cook
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development. Presented and advocated for the brand during meetings with new and existing buyers, effectively communicating product value and fostering business relationships. Key Contributions:
● Boosted efficiency and productivity by spearheading the execution of organizational restructuring, including staffing adjustments and operational enhancements.
● Championed brand development initiatives, refining marketing strategies to enhance market presence and consumer engagement. Vice President
Directed the development and nurturing of customer and designer relationships, enhancing brand loyalty and client satisfaction. Managed all aspects of account administration, including initial orders, reorders, and inventory tracking to ensure continuous supply and client satisfaction. Spearheaded the presentation of design samples to buyers, effectively communicating brand vision and product value. Led operational strategies of the company, optimizing efficiency across production and distribution channels. Recruited and managed diverse team of independent contractors, designers, and sales staff to foster productive work environment. Key Contributions:
● Elevated brand presence and market share through strategic partnerships and innovative brand development initiatives.
● Increased order fulfillment rates and client retention by streamlining account management and enhancing service delivery.
● Boosted sales and expanded company’s customer base by introducing new product lines that resonated with current market trends.
● Improved team creativity and sales performance by implementing recruitment strategy that attracted top-tier talent in design/sales. The Limited Inc. – San Diego, CA
District Manager / Corporate Trainer / Corporate Recruiter Directed daily operations across 14 retail locations, ensuring all stores adhered to company standards and achieved performance targets. Spearheaded sales training programs aimed at enhancing sales team skills and driving significant revenue increases across multiple districts. Championed the development of the company’s first Training Manual of Best Practices, setting a standardized approach to sales and operations that boosted efficiency and consistency. Conducted regular visits and audits for stores in strategic locations including South LA, Orange County, San Diego, and Las Vegas, ensuring operational excellence and compliance with corporate directives. Engaged in continuous professional development by attending advanced training sessions at the corporate headquarters in Columbus, Ohio, applying learned strategies to district management practices. Key Contributions:
● Trained managers in recruiting quality candidates as a corporate trainer and recruiter.
● Accomplished the lowest turnover rates and highest number of promotable managers in both district and region.
● Achieved top regional sales performance, consistently ranking in the upper echelon for sales metrics due to strategic oversight.
● Fostered a culture of growth and promotion, with numerous direct reports advancing to higher management roles.
● Delivered top-tier results in inventory control, ranking within the top three in the company for minimizing losses and maximizing inventory accuracy.
● Enhanced store performance and team capabilities in a high-stakes, competitive market, solidifying The Limited Inc.’s presence and profitability in key territories.
Volunteer Experience
● Children's Hospital/The Ronald McDonald House: Guest Services 2020-present
● Carlsbad City School District: Classroom support prep and execution of lesson plans and student engagement; Board of the PTA, primarily Head of Fundraising and Special Events
● Daybreak Church Carlsbad CA: Children's Ministry, Guest Services, Life Groups, Bible Studies, Community Fundraisers, events, and Charity Support
Education
5 College Degrees and Extensive Leadership / Sales Certifications. Bachelor of Arts in Psychology, Business, Communication, GPA: 3.8; Dean’s List California State University at Chico, Chico, CA Associate of Arts in Design and Merchandising Brooks College, Orange County, CA Certifications & Training
Certified Life Coach, Rhonda Britten's Fearless Living Institute Intensive Master Level program including ongoing training, CFLC Certification in Life Coaching Business Coaching Master Level, Heartcore Business by Shanda Sumpter Certified Care Minister, Stephens Ministry
Sales and Leadership Training, Nordstrom University, and Heartcore Business References available upon request
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