Appointment Setter Crew Member

Julie Everett, Bahamas *************@*****.*** 559-***-**** in/juliedidit123 *************@*******.*** SUMMARY

Process and result-oriented professional with over xx years of experience in organizations operating within dynamic environments. Proven experience managing internal and external stakeholders involved in projects, operational activities. Seeking to use proven analytical and critical thinking skills to optimize interactions in the operations space. EXPERIENCE

Appointment Setter

Silvercare Insurance September 2014 - March 2015, Fresno, California Scheduled over 200 client appointments per week using CRM software, increasing customer engagement by 25% and contributing to a 15% rise in policy renewals at Silvercare Insurance.

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Crew Member

Loves Travel Stop March 2022 - March 2023, Las Cruces, New Mexico worked in the Subway Sandwich part of the store, I made sandwhiches as the customer requested them. maintained well stocked area.

maintained a clean area .

offered help to any crew member that needed it displaying great team work and motivating others to do the same. washed dishes

Customer Service

Auto Zone November 2022 - August 2023, Austin, Texas helped customers find the part they were looking for by using the computer that auto zone provides making sure to input the customers information and what kind of car had the problem.

maintaining a well stocked and clean environment for other crew members as well as he customers. cash and debit transactions. Counting back change to be sure the customer satisfaction as well as the company didn't lose. took required test to enable me to be certified in the areas I needed to be a great Auto Zoner. Shift Supervisor

Wienerschnitzel May 2015 - December 2018, Fresno, California Orchestrated daily operations, ensuring efficient service that boosted customer satisfaction ratings by 15% through effective team coordination and implementation of streamlined procedures.

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Directed a team of 5 staff members in a fast-paced environment, achieving a consistent 20% increase in order accuracy and reducing wait times by implementing strategic workflow adjustments.

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Implemented a comprehensive inventory management system, reducing waste by 25% and improving cost efficiency through precise order tracking and resource allocation.

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Pioneered employee training programs that enhanced operational efficiency, leading to a 30% decrease in employee turnover and fostering a culture of continuous improvement among a diverse team.

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Spearheaded a customer feedback initiative, increasing response rate by 35% and leveraging insights to refine service strategies, enhancing overall guest experience.

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Head Waitress

Chubby's Diner January 2025 -March 2025, Kerman, California Orchestrated efficient table service operations, leading a team of five to improve customer satisfaction through implementing training programs and streamlining the order delivery process.

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• Revamped the menu presentation and upselling techniques, boosting and enhancing overall dining experience.

• prepping sides and maintaining well stocked areas EDUCATION

some college

Minor in Psychology • Fresno city College • Fresno, California • 2024 Have not graduated,Plan to go back next year.

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