Customer Service Life Insurance
Resume:
Shadae Thorpe
Pittsburgh, PA *****
*********@*****.***
Professional Summary
I have 4 years of customer service of office experience in banking, sports and insurance. I am CPR and have one year of nurse aid direct care aid experience. I am licensed in accident health and life insurance licensed through the state of Pennsylvania. I am have a bartender certificate, as well as I am ramp certified to serve alcohol.
Authorized to work in the US for any employer
Work Experience
Babbysitter
Care.com-Pittsburgh, PA
January 2023 to February 2025
Taking care of children ages 0 to 17, cooking, feeding, showers, diaper changes, formula mixing, and homework. Monitoring the home when visitors come to see children, running errands and monitoring child safe television. Child development education, such as basic math, English and comprehension, reading and writing.
Political Canvasser
The Outreach Team-Pittsburgh, PA
September 2024 to November 2024
Canvilassing varieties neighborhoods
Informing citizens on thier right to vote
Updating citizens voting information via voting surveys Getting most citizens on the party chosen
Knocking doors and meeting people
Medication tech trainee
Paramount Senior Living Assisted living facility-Canonsburg, PA August 2024 to October 2024
Taking care residents,
Helping with day to day activities
Such as bathing, showering brushing teeth, feeding, toileting. Serving in the dining room.
Cashier/Customer Service
Dollar Tree-Bethel Park, PA
July 2024 to October 2024
Restocking merchandise, cleaning store, refreshing store and conditioning store. Cashing customers purchases and ringing up refunds. Presenting discounts and special items.
Warehouse Worker
Iron Mountain-Pittsburgh, PA
January 2023 to April 2024
Breaking down box, storing and organizing medical records, packing orders for purchases and cleaning wear house
Shredding boxes and documents.
Line Chef
Instawork- Pittsburgh University-Pittsburgh, PA
January 2023 to April 2024
Cooking, meal prepping, assembling and serving food to students. Cleaning kitchen and Restocking items
Closing and storing food items following food safety guidelines Diswashing.
Working the cash register and cashing purchases for customers. Prep Chef
Wonolo - lsg sky chef-Pittsburgh, PA
January 2023 to April 2024
Prepping food and packing meals for military members Glazing and icing cakes and donuts
Diswashing and cleaning kitchen and kitchen equipments. Server/Bartender
Upshift - phipps conservatory-Pittsburgh, PA
February 2023 to March 2024
Meal prep and serving meals and alcohol at wedding event, banquets and special events. Cleaning, closing and watering plants of the entire conservatory at the end of an event. CNA Trainee
UPMC Asbury Heights-Pittsburgh, PA
April 2023 to July 2023
House keeping and serving food to residents
Bringing around refreshment and thickening liquids for residents Helping CNA with day to day care and activities of residents living in a long term care home Medication Technician
The sheridan at bethel park-Pittsburgh, PA
April 2023 to May 2023
Distributing medication to residents safely
Adding new medical records to ensure medication is administered accurately. Helping nurse aid with bathing and feeding residents Updating doctor medical records for residents medication. Disposing of medication safely.
Direct care professional
Merakey-Pittsburgh, PA
February 2023 to April 2023
Taking blood pressure of residents
Bathing, clothing, feeding, help with using the bathroom and getting in and out of bed. Conducting fun activities to engage residents.
Medicare Representative
Highmark Wholecare-Pittsburgh, PA
June 2022 to January 2023
Taking up to 100 inbound calls
Helping members enrolling in medicaid and Medicare Making changes demographics and payment information. Adding and removing power of attorney and legal representative Reffering members to state and other government resources CNA Trainee
Friendship village of south hills-Pittsburgh, PA
March 2022 to June 2022
Documenting residents change in physic and mental health. Updating form residents in the nursing home
Helping resident with day to day activity such as bathing, oral hygiene, eating, getting in and out bed and using bathroom.
Members Service Representative
Planet Fitness-Pittsburgh, PA
March 2022 to May 2022
Enrolling members into gym membership
Updating card information and demographics
Helping member with the tanning Boothe
Working at register helping members with purchases Cleaning gym equipment and gym.
Online tier 2 representative
PNC Bank-Pittsburgh, PA
March 2020 to June 2021
Taking up 75 inbound calls a day
Enrolling customers into online banking
Password and login resets
Using computer and banking software to set bill payments and ACH payments Updating banking card information
Setting up Zelle, internal, external transfer and wire transfer. Filing transaction disputes and placing stop payments Using Avaya to transfer call to the appropriate department to further assist customers Processing credit card, mortgages and home equity. Creating joint, junior and beneficiary accounts.
Updating beneficiaries, power of attorney and joint accounts members. Program Coordinator
PA health and wellness-Pittsburgh, PA
July 2019 to September 2019
Enrolling members in insurance coverages of their choice Updating demographics and payment information
Scheduling appointment for pickups and drop off to doctor appointments. Updating power of attorney's and legal representative. Scheduling appointments with in home nursing assistants for in home care. Alorica Customer Service Representative
Alorica-Pittsburgh, PA
April 2018 to July 2019
Renewing and signing up new members for USTA tennis memberships. Updating and merging duplicate accounts.
Updating demographics of members and card information. Using various computer software for increasing workplace efficiency. Store Associate
Burlington Coat Factory-Pittsburgh, PA
January 2018 to March 2018
Cashing purchases at the cash register.
Updating orders in the stock-room
Restocking inventory and tagging items
Closing and stores at nights.
Bookstore Associate
Ccac Bookstore-Pittsburgh, PA
September 2017 to October 2017
Updating and Restocking inventory and cashing purchases for customers and students Updating inventory and filling invoices
Cleaning store and closing store.
Education
Some college in Business Management
CCAC - Pittsburgh, PA
August 2016 to April 2018
Skills
• Hand tools
• Mechanical knowledge
• Cooking
• Kitchen experience
• Office Administration
• ACH
• Food Safety
• Culinary experience
• Restaurant Experience
• Business Management
• Manufacturing
• Meal Preparation
Certifications and Licenses
CPR Certification
CNA
Certified Medication Aide
Contact this candidate