Technical Support Specialist

Eric Amos

803-***-**** ****.******@******.*** Sumter, South Carolina

www.linkedin.com/in/eric-amos-29036a97

Summary

Seeking Remote Incident/Technical Support Specialist role with 13 years of experience in technical support and troubleshooting. Expertise in monitoring and managing printer infrastructure, including Pharos Printer systems. Proven ability to resolve complex technical issues and enhance customer satisfaction through effective communication and attention to detail.

Work Experience

Murphy USA Sumter, SC

Associate Cashier (Part Time) Oct 2024 - Jan 2025

●Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.

●Operating scanners, scales, cash registers, and other electronics.

●Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes.

●Maintaining a clean workspace.

TekeSystem (SCDHHS) West Columbia, SC

Eligibility Interviewer, Government Programs Oct 2023 - Mar 2024

●Analyzed applicants' financial information to accurately calculate income and resources for determining program eligibility.

●Managed comprehensive case files, documenting communications and decisions, and routinely re-evaluated recipient eligibility in response to changes in circumstances.

●Assessed and established eligibility for county, state, and federal public assistance programs, ensuring clients were informed of their options and encouraged toward self-sufficiency.

FH Cann NH DHHS West Columbia, SC

Eligibility Interviewer, Government Programs Jun 2023 - Aug 2023

●Conducted thorough evaluations of documentation to verify accuracy and completeness of applications for government assistance programs.

●Ensured compliance with eligibility requirements by meticulously validating demographic, financial, and background information.

●Delivered exceptional customer service, addressing inquiries and guiding applicants through the online application process with professionalism and efficiency.

FH Cann (MA DUA) UI West Columbia, SC

Unemployment Benefits Claims Taker Apr 2023 - Jun 2023

●Processed and reviewed online applications, ensuring accuracy and completeness of documentation for eligibility assessment.

●Addressed customer inquiries, delivering information on eligibility criteria and application procedures effectively.

●Maintained high standards of customer service by promptly and courteously validating client data and resolving inquiries.

Everise Inc West Columbia, SC

Data Tech Specialist Sep 2022 - Apr 2023

●Resolved technical issues for customers by diagnosing problems and determining appropriate actions, including the scheduling of service appointments as needed.

●Enhanced customer loyalty through proactive follow-up calls to ensure resolution satisfaction and to communicate progress on work orders.

●Ensured a cohesive customer experience by meticulously documenting call interactions and account updates in the customer record system.

Authorization Representative Oct 2021 - Mar 2023

●Reviewed and validated documentation accuracy, ensuring seamless updates to claim files.

●Demonstrated proficiency in medical terminology, enhancing the efficiency of service procedures.

●Verified authorization status for 80–100 cases weekly, supporting patient admissions and insurance coverage processes.

Insurance Coordinator Aug 2021 - Sep 2021

●Ensured accuracy and validity of documentation within updated systems, contributing to the integrity of claim file information.

●Applied knowledge of basic medical terminology to enhance comprehension of service procedures and support effective communication with the medical department.

●Reviewed and verified insurance coverage for an average of 80-100 patient cases weekly, streamlining the decision-making process for patient admissions.

Sykes Enterprises, Incorporated Sumter, SC

Customer Service Representative Sep 2018 - Jul 2021

●Addressed customer inquiries and processed transactions, ensuring high-quality service and customer satisfaction.

●Collaborated with a team to identify client financial requirements, recommending appropriate products and services.

●Utilized technology effectively to enhance customer interaction, and adhered to risk management protocols in all service offerings.

Bank of America Sykes Ent Sumter, SC

Coach (Career Transition and Performance) Sep 2018 - Jul 2021

●Enhanced sales strategies, resulting in a 60% increase in sales through the implementation of an effective up-sell technique.

●Delivered comprehensive support and training to staff, improving service quality and employee motivation through targeted performance evaluations and coaching.

●Facilitated communication and problem-solving during high-pressure situations, ensuring customer satisfaction and team coherence.

Education

Johnson & Wales University North Miami, FL

Associate's Degree, Business Administration

Certifications

Medicaid Oct 2023

Certified by: SCDHHS

Medicaid Eligibility Oct 2023

Certified by: SCDHHS

SNAP Apr 2023 - Jun 2023

Certified by: NH DHHs

TANF May 2023

Certified by: NH DHHs

Medical Terminology Aug 2021

Certified by: Everise Inc

Skills

• Troubleshooting Mindset

• Solution Oriented

• Problem Solving

• Communication Skills

• Attention To Detail

• Technical Support

• Customer Service

• Data Entry

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