Customer Service Project Planning

Frank Mead

************@*****.*** 805-***-**** Tooele, UT

Summary

Seasoned professional with 24 years of diverse experience, including 17 years in maintenance and operations at Utah Motorsports Campus. Proficient in operating heavy machinery, managing facility deliveries and shipments, and project planning. Seeking a role in Warehouse, bringing strong problem-solving skills, vendor coordination, and new employee training experience.

Work Experience

IDS logistics

Forklift & Tugger Operations West Jordan Utah Jun 2024

• Load & unload trucks in a safely manner & timely manner. assist tuggers with moving karts to & from the lines for timely stowing & picking. assist E source with stocking all products for finished products to be loaded & shipped to other locations

Utah Motorsports Campus (Larry H. Miller Group)

Maintenance Apr 2006 - Oct 2023

• Operated a range of heavy machinery including fork lifts, scissor lifts, tractors, water trucks, blowers, and mowers, contributing to efficient facility maintenance and landscaping.

• Managed facility deliveries and shipments for events, ensuring smooth operation and coordination.

• Aided in project planning and execution, including cost-effective supply ordering and vendor coordination, enhancing operational efficiency.

• Cross-trained in Security Department, demonstrating versatility by managing facility lock down, unlock procedures, and providing hospitable guest interactions during graveyard shifts as required. Countrywide Home Loans

Loan Retention Specialist II Jul 2003 - Jul 2005

• Demonstrated exceptional customer service skills by promptly addressing and resolving customer inquiries and concerns, ensuring high levels of customer satisfaction.

• Assisted in the acquisition of crucial documents within required timeframes, contributing significantly to project deadline coordination and overall efficiency.

• Effectively supported Department Vice Presidents by handling critical issues, tracking, and procuring government-required documents, and conducting follow-up research to ensure successful problem resolution. Document Procurement Tech III Aug 1998 - Jul 2003

• Managed and responded to a diverse range of customer inquiries, ensuring timely and effective resolution.

• Assisted in critical pool issues for certification by procuring necessary documents, demonstrating keen attention to detail and adherence to strict deadlines.

• Led project deadline coordination and performed in-depth research tasks, contributing to successful problem resolution and enhanced guest service.

Skills

Customer Service, Training and Development, Microsoft Office Suite, Microsoft Access, Database Administration, Labor Cost Analysis, Documentation Procurement, Telephony, Certification Compliance

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