Executive Support Facilities Management

Kieran McAvoy 312-***-**** ***********@*****.*** LinkedIn

Highly organized and adaptable Business Operations professional with proven success in facilities management, operations planning, and executive support. Skilled in managing complex projects, optimizing workflows, and delivering exceptional customer service. Expertise in budget management, vendor relations, and team leadership, with a strong ability to learn new technologies and drive operational efficiency.

Core Competencies

●Facilities Management: Space planning, vendor management, building safety, and operational oversight.

●Operations & Planning: Budget management, project coordination, and workflow optimization.

●Executive Support: C-suite level assistance, meeting coordination, and administrative support.

●Communication & Collaboration: Public speaking, team building, and cross-functional team communication and collaboration.

●Technology Proficiency: Workday (ATS), Microsoft & Google Office Suites, Eptura / iOffice, Concur, Oracle Expenses

Professional Experience

The Millennium Group, Chicago, IL

Facilities Coordinator – United Airlines May 2024 – Present

Provide facilities and executive support to United Airlines WHQ Chicago office.

●Serve as Site Administrator for Eptura/iOffice, supporting 1000+ hybrid employees with workplace reservations Space management and Service Request ticketing system.

●Manage 120k sqft of conference space, coordinating meeting requests and ensuring seamless execution of full cycle event Act as a liaison between clients and the Conference Center Team, guaranteeing adherence to company procedures.

●Independently handle and resolve facility-related requests, maintaining a high level of customer satisfaction.

Rakuten Advertising, Chicago IL

Senior Account Specialist July 2022 – February 2024

Provided administrative and technical support along with direct client facing collaboration across multiple large revenue driving affiliate accounts.

●Coordinated and facilitated weekly client meetings, including agenda preparation, scheduling, and detailed note-taking, ensuring clear communication and action item tracking.

●Pulled reporting from client Dashboard along with gathering insights and solutions for daily account strategy to present to clients on weekly calls.

●Served as main point of contact for clients and publishers across the entire affiliate program.

●Collaborated and strategized with hundreds of publishers within our affiliate network to provide overall success and strategy solutions for the affiliate programs.

Rakuten International, Chicago, IL

Office Manager April 2019 – May 2024

●Oversaw daily office operations, including facilities management, vendor relations, and supply procurement.

●Managed a $700 monthly budget, ensuring cost-effective resource allocation.

●Coordinated a major office renovation project during the COVID-19 pandemic, working directly with superintendents and design teams.

●Developed and implemented return-to-office protocols, ensuring employee safety and compliance.

Engine Group, Chicago, IL

Office Manager February 2019 – April 2019

●Coordinated conference and meeting room scheduling.

●Managed office supply procurement within a $700 monthly budget.

●Greeted and managed visitor check-ins using iVisitor software.

●Prepared the office conference center for high-stakes client and leadership meetings.

Education

Benedictine University, Lisle, IL Bachelor of Arts (BA) Social Science (Sociology, Psychology, Criminal Justice)

Extracurricular Experience and Service

●President, Employee Diversity and Inclusion Committee - Rakuten International.

●Leadership Advisory Board, Leadership Series Program - Benedictine University.

●Mentor, Private family for children with Autism Spectrum Disorder (2013-2018).

●Community Volunteer - Center on Halsted (2017-2019).

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