Customer Service Patient Care

SEP **, **** • **** E VICTORY DR APT-***, SAVANNAH, USA, 31404 •

********************@*****.*** • 912-***-****

DONNA HERRINGTON

Patient Registration, Pre-Services,Patient Accounts PROFESSIONAL SUMMARY

Dedicated and detail-oriented professional with a background in healthcare, customer service, and administrative operations, currently seeking to transition back into healthcare services. I previously worked as a CNA, PCT, Phlebotomist years ago gaining hands on experience in patient care, medical procedures, and health record management. Currently excelling as a Sales Manager and developing strong leadership, customer service, and organizational skills.Experienced in handling sensitive personal information, processing applications, and maintaining accurate records. EMPLOYMENT HISTORY

PCT 2002 - 2004

Candler Hospital Savannah,Ga

PHLEBOTOMIST 2004 - 2007

Labcorp Savannah,GA

LEAD SALES MANAGER 2010 - Present

Creative Furniture Savannah,Ga

SKILLS

Patient Advocacy, Data Entry, Time Management, Conflict Resolution, Payment processing & Financial Assistance. EDUCATION

ASSOCIATES 2002 - 2004

University of Phoenix-Arizona

Provided compassionate patient care support at Candler Hospital, assisting nurses with vital signs monitoring and ensuring patient comfort during treatments.

Maintained accurate patient records and documentation while monitoring multiple patients' conditions and reporting critical changes to nursing staff.

Partnered with healthcare teams to coordinate patient care activities, facilitate smooth shift transitions, and enhance overall care delivery.

Provided compassionate care to patients while performing venipuncture procedures, maintaining high standards of patient comfort and sample collection accuracy.

Managed specimen processing workflows, implemented quality control measures, and maintained precise documentation of all laboratory procedures.

Coordinated with medical staff to optimize patient scheduling, reduce wait times, and enhance overall laboratory efficiency. Lead sales team of 12, implement strategic growth plans, and drive revenue through market analysis and client relationship management.

Provides excellent customer service while maintaining accuracy and efficiency in a fast-paced environment. Strong attention to detail

Skilled in processing and verifying applications, ensuring compliance with confidentiality regulations, and utilizing database systems for efficient record-keeping.