Data Engineer Microsoft Dynamics

Vybhavi Kondramutla

+1-217-***-**** ***********@*****.*** www.linkedin.com/in/vybhavik

Senior Microsoft Dynamics 365 CRM Developer & Lead Data Engineer

SKILLS & TOOLS

Expertise: Microsoft Dynamics 365 CRM Customer Engagement, Sales, Marketing, Service, Finance and Operations, COE, MS Customer Insights, Omnichannel configuration, implementation, administration, custom entities, workflows, plugins, Canvas Apps, Model-Driven Apps, Microsoft Power Platform, Power Pages, Power Apps, Power Virtual Agents, Power Automate, Power BI, Tableau, C#, FetchXML, JavaScript, .NET Framework, HTML, CSS, OData, REST APIs, web services, SQL Server, Data Modeling, SendGrid, ETL processes, Microsoft Azure, Twilio, Azure Logic Apps, ALM, integration, APIs, OData, REST web services, CI/CD pipelines, Azure DevOps, Jenkins, Git, GitHub, SVN, Visual Studio, Agile Scrum, Solution Architecture, Project Management, Decision-Making, Data Engineering, SQL, Data Warehousing, ETL Pipelines, Python, Java, Scala, big data, Hadoop, Hive, Spark, EMR, Redshift, NoSQL, Data extraction, Ingestion, Transformation, Performance Optimization, BI, AWS, S3, AWS Glue, Kinesis, FireHose, Lambda, IAM roles, non-relational databases, Linux, Unix, cloud solutions, Agile methodologies, Confluence, Jira, Azure Board.

Tools: Visual Studio, XrmToolBox, Plugin Registration Tool, Postman, Selenium, Prometheus, Grafana, PowerShell, Bash, Qualtrics, LimeSurvey, Azure DevOps, Jenkins, Git, GitHub, SVN, Microsoft Azure, AWS, SQL Server, TD SQL Server, SSRS, Power Pages, Power Query, Redshift, Oracle, Hadoop, Hive, Spark, EMR, NoSQL, AWS Glue, Kinesis, FireHose, Lambda, IAM roles, Linux, Unix shell scripting.

PROFESSIONAL SUMMARY

Experienced Microsoft Dynamics 365 CRM professional with a robust background in implementing, customizing, and optimizing solutions across multiple modules, including Sales, Service, Finance, and Operations. Proficient in leveraging Azure Logic Apps, Azure Services, and SQL Server for seamless integrations, automation, and cloud-based solutions. Adept in Power Platform technologies such as Power Apps, Power Automate, Power BI, and Power Virtual Agents to deliver end-to-end solutions that streamline business processes and improve decision-making. Skilled in various programming languages including C#, HTML, CSS, JavaScript, XML, and JSON, with substantial experience in managing ETL processes for data migration and transformation. Hands-on expertise in integrating Omnichannel solutions for a unified customer experience, utilizing tools that provide real-time engagement across multiple channels. Known for delivering high-quality solutions tailored to client needs in fast-paced environments.

WORK EXPERIENCE

Sonata Software India

Senior Microsoft Dynamics 365 Developer & Lead Data Engineer Sep 2021 - Aug 2023

Design, develop, and maintain Microsoft Dynamics 365 CRM solutions and applications, ensuring seamless integration with Power Apps, Power Automate, Power BI, and Power Pages.

Led development and customization of MS Dynamics CRM solutions for clients, including creating custom plugins, actions, and JavaScript solutions.

Developed and implemented CRM forms, screens, views, workflows, and dashboards to streamline business processes and enhance user experience.

Collaborated with cross-functional teams to prepare technical and requirement design documents, ensuring clarity in functionality and scope.

Provided expertise in performance tuning and stabilization activities for CRM applications, optimizing speed and system stability.

Designed and maintained interactive dashboards in Power BI and Tableau, providing real-time insights into key performance indicators.

Implemented and configured Omnichannel for Customer Service within Microsoft Dynamics 365 to enable seamless communication between customers and agents across multiple channels such as chat, email, social media, and voice.

Designed and developed custom Power Apps to streamline internal processes, such as a custom inventory management app that integrated with Dynamics 365 CRM, enhancing data accessibility and team collaboration.

Integrated various communication channels (e.g., live chat, SMS, social media platforms) into a unified interface for customer service representatives, improving agent productivity and response time.

Partnered with cross-functional teams to define measurable metrics and develop data-driven solutions that enhanced decision-making.

Actively participated in the CoE for Dynamics 365, promoting best practices, providing training to junior developers, and helping to maintain a knowledge repository.

Ensured data integrity and quality by implementing robust validation processes and addressing inconsistencies proactively.

Automated reporting workflows and improved data retrieval processes, reducing manual efforts by 40%.

Led initiatives to optimize SQL queries and ETL pipelines, improving data processing efficiency.

Utilized CI/CD processes to automate deployment and testing procedures, improving efficiency and minimizing manual errors.

Participated in Agile development cycles, ensuring efficient collaboration between development teams and stakeholders.

Created and maintained SQL Reporting solutions, including SSRS reports and queries, to meet business reporting requirements. Automated reporting processes using Python, reducing manual reporting time by 30%.

Developed and automated unit test cases to ensure high-quality code, integrating DevOps best practices.

Worked with business stakeholders to prepare technical/business documentation for bug fixes and change requests (CRs).

Managed and optimized SQL Database and TD SQL Database, ensuring high performance and data integrity with a 99.9% uptime.

Cognizant India

Senior Microsoft Dynamics 365 CRM Developer May 2017 - Sep 2021

Administered and configured Dynamics 365 CRM solutions, ensuring systems were optimized to meet business objectives and end-user needs.

Created Custom Entities, Fields, Subgrids, Forms, and Views, enhancing Dynamics 365 customization and reducing form creation time by 25%.

Utilized Business Rules to dynamically show/hide form fields, improving data entry efficiency by 20% and reducing errors by 15%.

Automated business processes through Out of Box Workflows and Power Automate Flows, streamlining operations and reducing manual tasks by 45%.

Designed and implemented Azure Logic Apps to automate business workflows and integrate Microsoft Dynamics 365 with external systems such as ERP, CRM, and third-party applications, improving operational efficiency.

Designed and deployed Omnichannel Engagement Hub to provide a personalized customer experience, ensuring consistent and efficient communication across all touchpoints.

Leveraged Omnichannel Analytics to monitor customer interactions and provide insights that helped enhance the customer experience, ensuring fast resolution and high satisfaction rates.

Integrated Power Virtual Agents to create intelligent, AI-driven chatbots for 24/7 customer support, handling common inquiries and resolving issues autonomously, which helped reduce agent workload.

Designed and implemented custom Azure Logic Apps and data pipelines to automate data flow, ensuring seamless integration between Dynamics 365 CRM and other enterprise systems.

Developed complex custom JavaScript and C# plugins to extend the functionality of Dynamics 365 CRM, including automated data validation and custom business rules.

Integrated Dynamics 365 CRM with external systems using REST APIs to ensure seamless synchronization of customer data across platforms.

Developed custom workflows to automate approval processes and custom notifications, improving overall operational efficiency.

Managed version control, CI/CD pipelines, and deployment processes using Azure DevOps to ensure smooth releases and maintain system integrity.

Worked closely with cross-functional teams to gather business requirements and translate them into technical solutions, ensuring client satisfaction and alignment with business goals.

Delivered end-to-end support for Power BI report creation, from data modeling and transformation to visualization and security roles.

Hindustan Aeronautics Limited (HAL) India

Microsoft Dynamics 365 CRM Developer Jul 2016 - May 2017

Led the development and integration of advanced aerospace systems, improving performance and safety by 30% across multiple aircraft models.

Managed and completed several high-priority projects, consistently delivering on time and within budget, contributing to the organization’s operational success.

Collaborated with cross-functional teams of engineers, designers, and technicians to streamline the aircraft manufacturing process, reducing production time by 20%.

Developed and deployed Power Apps solutions to meet client-specific needs, integrating them with Dynamics 365 for enhanced customer service and operational efficiency.

Configured and maintained Power Automate flows, automating repetitive tasks and reducing processing times by 30%.

Managed Dynamics CRM/365 solution deployment, testing, and maintenance.

Consulted with clients to gather requirements and deliver tailored CRM solutions.

Integrated Dynamics 365 CRM with external applications via Azure Logic Apps, REST APIs, and OData services, ensuring smooth data flow between systems.

Developed and maintained custom Dynamics 365 entities, creating new functionalities and ensuring they met business requirements.

Created custom connectors and used pre-built templates in Azure Logic Apps to automate data flow between various platforms, reducing manual intervention and enhancing data consistency.

Collaborated closely with clients to understand business requirements and translated them into effective CRM solutions, providing ongoing support post-deployment.

Indus Net Technologies India

Microsoft Dynamics 365 Intern Jun 2015 - Mar 2016

Supported data migration projects by mapping, cleaning, and importing data from legacy systems into Dynamics 365, ensuring accuracy and consistency using Data Import Wizard and Data Management Framework.

Engaged in client meetings and workshops to gather business requirements, document processes, and develop functional specifications for system customizations.

Contributed to testing by creating test cases, executing plans, and documenting results. Identified and resolved configuration issues to ensure seamless implementation.

Collaborated with senior consultants, developers, and project managers to achieve project milestones.

Participated in team meetings and brainstorming sessions, enhancing teamwork and communication skills.

Worked on Dataverse and Common Data Service (CDS) to manage and organize business data across platforms for easy access and reporting.

Supported the deployment pipeline using Azure DevOps, managing code versions and ensuring seamless updates to the production environment.

Designed and developed custom integrations with marketing automation tools and external databases, improving marketing and sales alignment.

Customized JavaScript and C# code to automate routine tasks such as case management and service request escalations, ensuring faster resolution times.

Tailored the CRM interface by creating personalized dashboards and views to enhance the user experience for sales and service teams.

EDUCATION

Eastern Illinois University United States

Master of Science in Computer Technology Graduation Date: Dec 2024

Jawaharlal Nehru Technological University Kakinada India

Bachelor of Technology in Mechanical Engineering Graduation Date: May 2016

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