Customer Support Information System
Resume:
Shirley Jean Chaney
Lawrenceville, Georgia 30043
CAREER SUMMARY
Thirty years plus experience in internal/external customer support environments with extensive interaction with senior level management, staff, the authority contractors, and general public. Proficient in Microsoft Word, PowerPoint, DBASE/Access and Excel, Financial Information System (FIS), Maintenance Management Information System (MMIS) computer applications and CRT Operator. Strengths include excellent oral and written communication.
Uber/Lyft Ridershare Driver
Lawrenceville, GA, February 2017 – Present
Pick up passengers/riders, transport between places while practicing safe driving and excellent time management to get them to their requested destination.
Manage route and destination through rideshare application.
Strive to keep high customer service rating.
Keep clean and sanitized vehicle
Maintain valid driver’s license and insurance
Receiving Supervisor/Associate
Burlington, Inc., Lawrenceville, GA September 2014 – December 2019
Responsibilities include the timely flow of receiving, opening cartons, sort/identify merchandise and remove from Nest-a-flex to sales floor.
Operate hand truck to move shipments from shipping and receiving platform to storage or work area.
Ensure the sales floor is continuously well-stocked with new receipts and merchandised according to company standards while demonstrating company’s Core Values of developing trust and respect among peers and management, working in teams and partnering with others through collaborative work ethics.
Drive sales results by placing a high priority on detail and accuracy to successfully complete all tasks.
Greet and assist customers on the sales floor and maintain solid product knowledge.
Office Administrator II
Metropolitan Atlanta Rapid Transit Authority (MARTA), Atlanta, GA September 2002 – July 2013 (Retired)
Managed the Department’s general administrative activities
Developed and implemented the Department annual operating and capital budgets utilizing Excel.
Assisted in the development, tracking and monitoring of the office’s key performance measures.
Handled human resources related matters for employees within the Department.
Applied and provided advice concerning human resources policies and procedures.
Reviewed, analyzed, and recommended proposed staffing/organizational changes; facilitated implementation of approved changes.
Served as Assistant General Manager and Directors’ representative coordinating with core business units within the Authority and external firms/organizations.
Worked closely with Directors and Managers to ensure timely completions of goals and projects.
Served as the Director’s representative in meetings. Coordinated special internal and external events and meetings for the Department.
Served as Contract Administrator for Office contracts and Requests for Proposals
Developed PowerPoint presentations in support of Departmental projects/activities.
Logged and tracked Department incoming and external correspondence routing for review and approval on a daily basis
Senior Administrative Assistant
Metropolitan Atlanta Rapid Transit Authority (MARTA), Atlanta, GA April, 2000 – September 2002
Supported the Assistant General Manager, Department Administrator, and Project Managers in the Department of Infrastructure Management with a high volume of daily scheduling of projects and organizational planning through oral and written communication.
Composed letters for AGM of Infrastructure Management signature responding to MARTA patron complaints.
Coordinated all information concerning Federal Transit Administration (FTA) requirements, specifications and quarterly meeting.
Acted as back-up support to the AGM during Department Administrator’s absence.
Monitored monthly telecommunication contract statements to ensure accuracy and coverage of contract requirements.
Created spreadsheet reports and composed correspondence for the Department Administrator's review and approval for internal charges to cost accounts.
Administered monthly mailing of MARTA Department of Infrastructure Contract Design and Award Schedule report to engineering consultants.
Reviewed external and internal correspondence for clarity, consistency and accuracy.
Served as the initial contact point for a large volume of internal and external calls relating to the Authority's engineering, Infrastructure and construction opportunities; directed callers to the appropriate personnel; initiating follow-up with staff to ensure that issues identified were resolved.
Knowledgeable of the procedures for originating specifications for project awards.
Staff Assistant II
Metropolitan Atlanta Rapid Transit Authority (MARTA), Atlanta, GA April 28.1988 - March, 2000
Supported the Director, Managers, and Staff in the office of Contracts &Procurement with daily purchasing/contracting activities.
Coordinated the administrative function of the support staff to ensure uninterrupted and seamless support throughout the Office.
Reviewed external correspondence for clarity, consistency and accuracy.
Overseen the administrative and logistical activities of the Director and Office of Contracts and Procurement. Monitoring project deadlines and ensuring completion by the Director and Manager of delegated assignments.
Advised the Director and Managers on any activity, which might impact the Office.
Monitored and recorded attendance of all personnel assigned to the Office; reviewed and verified all timesheets for completeness and accuracy.
Supervised/Lead person for the clerical functions of the Office.
Served as the initial contact point for a large volume of internal and external calls relating to the Authority's contracting opportunities; directed callers to the appropriate personnel; followed up with staff to ensure that issues identified were resolved.
Coordinated the preparation and distribution of Bids and Proposal Status Reports used to provide internal and external customers with the status of current and pending contracting opportunities.
Assisted in the preparation of the annual budget.
Updated Delegations of Authority for the Office of Contracts and Procurement.
Secured master file for all delegations for the Authority.
Maintained a high level of confidentiality in support of the Director with the preparation of contractual documents and/or special projects, such as new hires, terminations, retirements, and resignations of employees.
Ensured items scheduled for Board/Committee Meeting presentations were submitted to Director within established time frames.
Controlled, over sighted, and secured office hardware, software, and general supplies, and equipment.
Ensured that adequate supplies were consistently on hand and equipment fully operational
Acted as liaison for the Office to all external departments. Directly was responsible for coordinating activities relating to computers, telecommunication equipment and furniture.
Scheduled and arranged travel/reservations for an office of 30 employees.
Executive Administrative Assistant/Field Service Specialist
Financial Service Corporation, Atlanta, GA June 1984 - September 1987
Assisted Executive Vice-President/National Sales Manager with regional recruiting and nurturing goals.
Received verbal and written inquiries on behalf of Executive Vice President; researched and drafted appropriate responses to inquiries.
Assisted Director of Training and Continuing Education in the planning and scheduling of meetings for the sales force.
Coordinated educational credits and requirements for employees.
Administrative Assistant
Temp World, Atlanta, GA October 1983 -June 1984
Assisted senior level management of several firms with telephone calls, appointment scheduling and coordinating of daily activities.
Responded to inquiries from the sales force on tax shelter plans, updating tax planning library, and year-end mass mailing.
Calculated profits and payout for year-end reporting.
VOLUNTEER:
Church Pre-School Nursery Facilitator
Salem Missionary Baptist Church, Lilburn, GA February 1995 – Present
Adhering to Church biblical belief, rules, and regulations, responsible for planning and facilitating monthly 3rd week's lesson plan to age group 18 months to 4.
Girl Scouts Cadette (Grades 6th – 8th) Leader
Lilburn, GA Troop 4098, August 2010 – May 2013
Following Council policies, rules, and regulations, plan and facilitate age group Bi-weekly monthly meetings and support goals of members.
EDUCATION:
Saint Leo University, August 2007 – June 2013, Bachelor Degree Human Resource Management
Georgia Perimeter College, August 2003 – December 2006, pursuit of Business Administration Associate Degree
Georgia State University June 1986 -April 1986 Development courses in pursuit of Business Administration Degree
Phillips Business College August 1983 -July 1984 Completed courses in Math, English, Law, and Accounting
Contact this candidate