Customer Service Round Rock

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

ANNAREA

BLUNT

Round Rock, TX 78664 512-***-**** *************@*****.*** WWW: Bold Profile Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Circle K. Skilled in creative problem-solving and complaint resolution, I excel in fast-paced environments, achieving significant improvements in customer service efficiency. My expertise in sales and empathy in customer interactions drive repeat business and operational excellence. Money handling abilities Sales expertise

Key holder experience Strategic sales knowledge

Retail store support Order fulfillment

Warehousing functions Creative problem solving

Stocking and replenishing Complaint resolution

APRIL 2024-CURRENT

CSR Circle K Round Rock, TX

Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

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Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

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• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times.

• Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

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Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.

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• Responded proactively and positively to rapid change. EDUCATION

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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SEPTEMBER 2023-NOVEMBER 2023

Stocker Tesla Del Valle, TX

Unloaded, sorted and stocked merchandise according to store layout and product placement.

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• Answered customer questions and provided detailed product information.

• Performed inventory control, such as counting, and stocking merchandise.

• Greeted customers and directed to requested products. MAY 2019-OCTOBER 2023

CSR Tacobell Round Rock, TX

Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

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Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

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• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times. MARCH 2021-JULY 2021

Overnight Stocker Walmart Round Rock, TX

Majority of the time while working for Walmart I was stocking shelves overnight. Sometimes I would take the pallets off of the floor and pretty much been the whole night taking the pallets from off the floor. That was only occasionally though. Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.

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MAY 2021

High School Diploma

Meridian World School, Round Rock, TX

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