Software Development Continuous Improvement

CONTACT

Address : Ellicott City, MD *****

Phone : 224-***-****

Email : ********@*****.***

SKILLS

Management Skill: Responsible for

leading their teams to success by

keeping them inspired and productive.

This entails listening to others,

resolving disagreements, and

encouraging teamwork. Strong

leadership abilities, excellent

communication skills, technical

knowledge of testing tools. Participate

in Planning, executing, and

monitoring testing activities within

project timelines. Identifying and

focusing on the most critical test

areas based on risk and impact.

Effectively managing testing timelines

and resource allocation. Identifying

potential risks and mitigating their

impact on the project. Good

experience in PI meetings using mural

tool and confluence.

•

Agile Methodology: Ability to guide

team meetings, ceremonies (like daily

scrums, sprint planning,

retrospectives), and discussions to

ensure everyone participates and

contributes meaningfully. Identifying

and addressing conflicts within the

team constructively, mediating

disputes, and promoting a positive

working environment. Identifying and

addressing obstacles that may impede

team progress, finding solutions

quickly, and keeping the project on

track. Thorough understanding of

Scrum principles, ceremonies, artifacts

(like product backlog, sprint backlog),

and roles.

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PROFESSIONAL SUMMARY

Seasoned QA Lead & SME with 20 years of experience in Functional, Integration, Browser, API, Database, and Automation Testing across Healthcare, CRM, Energy Trading, and Gensets. Specialized in Healthcare (12+ years), including HIPAA, ACA, EDI transactions (834, 820, 835, 837), Medicaid, Medicare, and subsidies based on FPL and immigration rules. Extensive expertise in STLC, business analysis, and software development methodologies. Proven leadership as a Project Lead, ensuring high-quality deliverables, milestone management, and client satisfaction. Proficient in automation tools like RFT, QTP, and Selenium, with strong domain knowledge in healthcare and regulatory compliance.

Experience in Resource Allocation and Process Refinement, Ensuring optimal use of QA resources (personnel, tools, infrastructure). Continuous improvement of QA methodologies (Agile, Waterfall, DevOps, etc.). Identifying bottlenecks and implementing best practices. Standardizing test processes and documentation.

Experience in Troubleshooting, Test Planning & Execution and Escalation & Issue Communication which includes Investigating test failures and defects, Root cause analysis (RCA) and corrective actions, Collaboration with development and operations teams to resolve issues, Creating test strategies, cases, and scripts, Reporting test results and maintaining traceability, Raising critical defects or process blockers with clarity, Ensuring timely escalation to the right stakeholders, Providing data-backed insights to support decision- making.

Experienced in PI (Program Increment) Planning, including drafting and presenting program dashboards. Skilled in capacity and load calculation, risk assessment, and issue mitigation. Strong collaboration with internal and external stakeholders to ensure effective risk management and project success. Expert in test strategy analysis, gap analysis, and enhancing integrated testing strategies. Skilled in test monitoring, control, and delivery of projects of all sizes using Agile methodology. Experienced in leading and managing testing teams, ensuring efficient execution of testing activities for optimal project outcomes.

One year of professional experience in Customer Relationship Management using Microsoft Dynamics CRM, including full-cycle implementation and upgrades in Dynamics CRM 2.04 and CRM 2011. Worked on the Pan-Canadian Electronic Public Health Surveillance System and a modular energy software system integrating trading, risk control, and financial transactions across power, gas, crude, emissions, and derivatives.

Proficient in database management with expertise in SQL, Mark Logic, Oracle, and OC4J application server. Skilled in LDAP for directory access protocols and experienced with Xythos for document management. Hands-on experience with XML, ICE Adapter, EDX, EWX, SOAP Server, EJB, and TIBCO Messaging. Developed Data-Driven frameworks using Cucumber with Selenium WebDriver, BDD Cucumber, and POM framework. Expertise in HP QTP Automation with VBScript and Descriptive Programming, as well as Rational Functional Tool using Java (OOP concepts, inheritance, overloading, interfaces, and packages). Experienced in API testing with SOAP, REST, JMeter, and Postman, handling JSON/XML requests, 508 testing, and DynamoDB. Strong communication, presentation, and analytical skills, with extensive experience collaborating RAJANI SHETE

Reporting Tools: The ability to

generate detailed reports on test

progress, results, metrics, and trends

across different aspects of the testing

process. Tools used are: TestRail, HP

ALM/Quality Center QC, and QA

Complete, Jira, Confluence, Dashboard

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API Testing Tools: JMeter, Postman,

Ready API/ SOAP UI, WinSCP, Putty,

XML and JSON Response.

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Database/Networking Tools: SQL,

PLSQL, Experience in TIBCO Top link

Messaging used to analyze streaming

data, Oracle database, OC4J

application server, PGAdmin, LDAP,

Splunk Log, ICE Adapter, EDX

(Electronic Data Exchange), EWX

(Entegrate Web Exchange), AWS and

Dynamo DB.

•

Automation Tools: Selenium with

Cucumber framework (CI/ CD pipelines

with tools like GitLab and Gherkin),

RFT (Rational Functional Tester"

automated functional testing),QTP

using Descriptive Programming.

•

across offshore and onshore teams.

Proactive and goal-oriented professional with strong time management and problem-solving skills. Recognized for reliability, adaptability, and a quick ability to learn and apply new skills. Committed to driving team success and contributing to organizational growth through a results-driven approach. ACCOMPLISHMENTS

• Received Kudos Awards for a job well done in the year 2010

• Special Talented Achievement Reward (STAR)

• Received MTST MVP Excellence of the Month Award in May 2016

• Received Superhero Award in the year 2017

• Received Marketplace Testing Support Award from ManTech WORK HISTORY

Sr. Quality Analyst /Business Analyst/Project Lead, 12/2013 to Current Optum Serve - Columbia, MD

Worked on Federal FFM project consists of Medicare, Medicaid, CHIP, CHIPRA, Premium tax credit, immigration step 1 and step 2 process (VLP Process), TED record, Async Service, SSA Title II, Inbound and Outbound Account Transfer, batch process which include (Inbound 834, BUU, BUU Journalling, PSC), Data Matching Issue, PDM Process, SVI, Open Enrollment, OIV MOEN, 1095A IRS, 834 Transaction (834 (benefit enrollment), Payment Processing (both Maintenance and MaPS tickets).

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IT experience in developing procedures, implement best practices in manual testing, provide technical leadership, mentoring and management for the testing team. Participate in PI (Program Increment) Planning Experience in analysis of existing test strategy, gap analysis, and working across teams to mature integrated testing strategies

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Expertise testing monitoring and controlling, delivering small, medium and large program and project using agile methodology

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Responsible for managing a team of testers and ensuring that the testing team activities are carried out effectively and efficiently. Design and maintain robust test automation frameworks that align with the software development lifecycle (SDLC) and Agile methodologies.

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Collaborating closely with the manual QA team, coordinate testing efforts to ensure comprehensive coverage and oversee the delivery of high-quality software products by continuously improving testing processes and tools

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Responsible for Planning, Execution, Defect management and Reporting process and work closely with the development team, other stakeholders to ensure all quality standard are met. Responsible for coordinating and overseeing the actual testing activities.

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Allocate tasks to team members, monitor their progress, and provide guidance and support whenever required. Ensure that all tests are executed properly, and any issues or defects are documented and reported promptly.

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• Requirements gathering, working with the development team collaboration Responsible for ensuring effective communication between the testing team, project stakeholders, and other teams involved in the software development lifecycle.

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Provide regular updates on the testing progress, highlight any issues or risks, and ensure that stakeholders are kept informed about the overall testing status.

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• Participate in sprint planning activities, prepare Test Plan, TSR (Test Project Lead /Senior Software Test Specialist, 11/2012 to 11/2013 CSC - Albany, NY

Worked in New York State Exchange Medicaid and Medicare, 508 Testing using JAWS, Microsoft Narrator

Implemented risk management strategies to minimize project disruptions. Testing Lead, 10/2011 to 11/2012

Humana - Louisville, KY

Summary Report), PRR (Product Readiness Review), RTM, testing artifacts, send daily dashboard, conduct the daily scrum call. Well versed with API testing, hands on experience testing tools like Putty, SOAP UI, JMeter, Postman, WinSCP, Jira. Experience in API testing and GitHub

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Good knowledge in developing and Managing, TestNG and Cucumber Frameworks.

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Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.

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Design, record, and develop automated test scripts using RFT, SQL and basic PLSQL (View and Procedures) to cover various functionalities of the application, including user interface interactions, data input, and validation checks. Experience on IBM Tools (RFT, RQM, RTC)

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Established strong relationships with clients, leading to repeat business and positive referrals for the company.

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• Coordinated project activities for seamless execution and team alignment.

• Prepared project documentation, supporting transparency and accountability.

• Analyzed project requirements to establish clear objectives and deliverables.

• Experience in working Claims Processing for the healthcare. Conducted risk assessments for various projects, prioritizing test efforts based on potential impact and resources available.

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A professional one year experience in Customer Relationship Management using Microsoft Dynamic CRM Experience in full cycle implementation and up-gradation in Dynamic CRM 2013, D365.

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Worked as Test Manager and leading the offshore and onshore team members.

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• Develop, maintain and build relationships with stakeholders

• Worked on Test Library Architecture Framework.

Good experience in Software Development Life Cycle (SDLC) using various software development methodologies

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Hands on knowledge of implementing and maintaining access controls and permission in CRM based on roles and access conditions.

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Involved in meticulously reviewing and analyzing healthcare provider submitted claims to ensure accuracy, compliance with insurance policies, Design, record,

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Develop automated test scripts using QTP to cover various functionalities of the application, including user interface interactions, data input, and validation checks. Worked on Hybrid Test Automation Framework.Worked on QTP Scripts and executed the script from QC, Read Excel Data into custom QTP Data Tables using custom functions, Descriptive Programming, Ordinals Identifier and Regular Expression and used shared repository, Used of loops, conditional statement, select case statements to handle application logic.

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Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.

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Established strong relationships with clients, leading to repeat business and positive referrals for the company.

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• Coordinated project activities for seamless execution and team alignment. Module Lead/Senior Software Testing Engineer, 09/2010 to 06/2011 IBM - India

Project Lead /Senior Software Test Specialist, 10/2007 to 09/2010 SunGard Technologies Inc - India

• Prepared project documentation, supporting transparency and accountability.

• Analyzed project requirements to establish clear objectives and deliverables.

• Implemented risk management strategies to minimize project disruptions. Proper coding, utilizing testing methodologies to identify potential errors or discrepancies before claims are finalized for payment

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The Pan-Canadian Electronic Public Health Surveillance System, Panorama, links Public Health professionals, Medical Officers of Health, physicians, hospitals, and other authorized health stakeholders together into an electronic data network.

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The solution provides authorized health professionals with confidential access to Public Health functions and provides decision support tools designed to help improve the delivery of Public Health services to Canadians. The core set of functions provided are Communicable Disease Management, Outbreak Management, Immunization Management, Family Health, Work Management, Vaccine Inventory Management and Notification Management.

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Experience on Panorama is a web application that provides a secure browser-based interface and a standards-based messaging interface for communications with external systems.

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Experience in testing the message interface is based on HL7 standards, allowing: Created detailed project plans to guide team activities and timelines. Facilitated team meetings to discuss project objectives and progress.

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Monitored team performance to identify areas for improvement. Coordinated project milestones to align with client expectations.

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• Hands – on experience in : trading, derivatives,energy,trading system Hands on trade processing, clearance and settlement, data management, tax reporting, and accounting, helping broker dealers, banks, futures commission merchants, and asset managers streamline operations, control risk and manage cost.

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• Experience in the trade, fixed income is considered with “ Bond Market” Developed Test Plans, Test Cases and Use cases for both the projects using functional and Business requirement documents and working on patch, upgrades, migration and consolidation

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Experience in Modular energy software system that integrates trading, risk/control, credit, back-office, treasury/finance and senior management information needs on a single platform. The end result is a single software platform that easily masters operational and financial transactions of all kinds for the power, gas, crude, emission, and weather derivatives markets. Simplify trading with commodity-specific screens for power, gas, coal, oil, weather, emissions and derivative deal types.

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Analyzed project requirements to establish clear objectives and deliverables. Implemented risk management strategies to minimize project disruptions. Coordinated project activities for seamless execution and team alignment.

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• Experience in QTP automation tool

• Worked on Bugzilla, for defect management.

Prepares / updates the metrics dashboard at the end of a phase or at the completion of project.

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• Managed project timelines by coordinating resources and tasks.

• Implemented risk management strategies to minimize project disruptions. QA Lead, 10/2005 to 09/2007

Scentric Software Pvt.Ltd - India

Testing Specialist, 02/2003 to 07/2005

KPIT Cummins - India

Streamlined project management processes by implementing Agile methodologies and improving team communication.

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Destiny from Scentric is a product for automating data management in large IT organizations. Data management involves classification and movement of data based on management policies and rules set by the

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Manages data of the outlook (send mails, inbox, received mails etc) and even manages the data file system. Designing large scale enterprise applications. Data Management: Operating System, File System, Windows Kernel. System is also used for Search/Indexing System is also used to for the Backup domain. Mentored junior team members, fostering growth and enhancing team performance.

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Standardized bug reporting methods for better communication between QA and development teams.

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Implemented automation tools, increasing testing accuracy and reducing manual effort.

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Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.

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Worked on the PC Tools is a set of application, which runs on PC and communicates with the gensets controller remotely and locally. It is responsible for the development of several applications, PowerGen Service Tools (In Power), PowerGen Engineering Tool and PowerGen Manufacturing Tool and PCW Tool. In Power is called the Service Tool which is delivered to the end user.

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Evaluated the effectiveness of existing test tools and frameworks, recommending improvements or replacements as needed for enhanced productivity.

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Developed customized test plans for each project, ensuring comprehensive test coverage.

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• Reduced defects in production by conducting rigorous regression testing. Maintained up-to-date knowledge of industry standards and advancements, applying new techniques as appropriate for better results.

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EDUCATION

Master of Science : Master in Computer Science, 04/2003 Pune University - India

CERTIFICATIONS

• Project Management Professional (PMP) – Project Management Institute.

• Certified SAFe 5 Practitioner.

• AWS Certified Solutions Architect – Associate

• Certified ScrumMaster

• ITIL Foundation Certification in IT Service Management

• ISTQB Certified Tester Foundation

• Certified SAFe 5 Agilist

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