Customer Service High Volume

Ian Brown-Heffernan

*** ******* ******

West Hartford, CT 06119

860-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Highly motivated customer service professional. Years managing in the restaurant industry taught me how to operate at a high volume under pressure, while also maintaining a positive attitude. Sent a year operating a small business as well as learning operations and honing my financial knowledge in the finance department of a high volume roofing company. KEY SKILLS

• Teachability

• Leadership

• Communication

• Negotiation

• Integrity

• Accountability

• Conflict Resolution

• Time Management

PROFESSIONAL EXPERIENCE

Kitchen Manager

E & D pizza Company — Avon, CT

August 2021 – January 2024

• Delegated stations and responsibilities - Making sure everyone was at their most efficient station while also cross training other stations

• Managed a kitchen of u to 8 cooks at a time including a front of house staff.

• Used time management to ensure all customers received their food in a timely manner.

• Maintained a clean and food safe kitchen while passing all inspections. Director of Operations

Cold River Body Arts LLC— Albany New York

August 2023 – May 2024

• Learned the basics of bookkeeping through an experienced mentor.

• Successfully processed payroll for a staff of 8 including commissioned artists.

• Ensured bills were paid for the business as well as the owner

• Implemented budgetary restrictions to increase quarterly profits

• Paid and calculated quarterly sales tax in a timely manner. Project Completion Coordinator

Rhino Back Roofing - Simsbury CT

February 2024 - Present

• Maintained customer satisfaction effectively upholding a positive image in a competitive market

• Collected millions of dollars in final payment leading to several “cash in” records being broken.

• Rallied a struggling department to continuously hit goals.

• Driving hours to collect final payment in order to hit goals as well as hit commission targets. EDUCATION

Bachelors — Business Administration

Post University, Waterbury CT

January 2025 – Present

High School Diploma

Avon High School, Avon CT

August 2010 - June 2014

VOLUNTEER EXPERIENCE

Volunteer

The Covenant School, Bridgeport— January 2023 – August 2023 Dedicated months to moving furniture, desks and cleaning an entire school to be ready for September classes.

REFERENCES

Available upon request.

Contact this candidate