Customer Service Warehouse Operations

JR James Romero

Chatsworth, CA ***** 747-***-****

***********@*******.*** Bold Profile

PROFESSIONAL

SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced with warehouse operations, including inventory management and workflow optimization. Utilizes strong leadership and problem-solving skills to improve efficiency. Track record of fostering team collaboration and adapting to changing needs.

SKILLS • Customer Service • Customer Satisfaction

• Customer Focus • Customer Experience

• Inventory Databases • Inventory Records

• Inventory Control • Inventory Tracking and Storage

• Shipment Preparation • Shipping and Packaging

• International Shipments • Order Fulfillment

• Picking and Processing • Team Supervision

• Handheld Scanners • Verbal and Written Communication

• Supervisory experience • Order picking

• Product packaging • Shipping and receiving

• Attention to detail • Equipment operation

• Warehouse functions • Warehouse operations

• Forklift certification • Quick learner

WORK HISTORY WAREHOUSE LEAD 09/2023 to 10/2024

Hobby Lobby Warehouse Simi Valley, CA

• Trained employees on equipment operation and safety protocols. Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.

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Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.

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• Followed verbal and written instructions to properly move and ship products.

Oversaw warehouse staff and maintained efficiency in fast-paced environment.

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Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.

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Kept storage areas organized, clean, and secure to fully protect company assets.

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Prepared pallets of boxes for easy transportation between customer and storage locations.

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Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.

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COOK 09/2021 to 10/2022

Sizzler Restaurant Chatsworth, CA

Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

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Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.

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Prepared meals efficiently under time constraints for timely service during peak hours.

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Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

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Prepared food items in compliance with recipes and portioning control guidelines.

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Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

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Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

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Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

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WAREHOUSE ASSISTANT MANAGER 03/2017 to 05/2020

Fortune Energy Simi Valley, CA

• Loaded and unloaded delivery trucks promptly for further distribution

• Monitored progress of tasks to provide feedback for improvement

• Enforced team adherence to safety regulations and protocols Handled day-to-day shipping and receiving overseeing more than 20 orders per day

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Supervised team of helpers, laborers and material movers to efficiently complete tasks

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Evaluated team performance and provided feedback on areas requiring improvement

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Prepared orders for shipment by picking, packing, and labeling merchandise

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Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order

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Developed and implemented strategies to improve team productivity and efficiency

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Trained new staff on job duties, company policies, and safety procedures for rapid onboarding

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Packaged and shipped orders accurately to promote safe and quick delivery to customers

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Received and processed incoming stock to keep inventory levels accurate and up-to-date

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Assisting with returns and exchanges to restore customer confidence and prevent loss of business

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Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely

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Orchestrated routing by producing accurate shipping documentation and package labels

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Divided and categorized cargo received and redirected shipments in response to customer requests

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Operated forklifts, lift trucks, and hand trucks to move items around warehouse

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Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules

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Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies

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Communicated with vendor representatives to resolve damaged shipments and item shortages

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SHIPPING AND RECEIVING LEAD 12/2015 to 11/2016

Little Giraffe Van Nuys, CA

LEVEL 1 TECH RV MECHANICS 08/2012 to 01/2014

Quixote Studios Sun Valley, CA

Created standard operating procedures to guide tool maintenance and repair activities

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Diagnosed and repaired mechanical issues on diesel, natural gas and propane gensets

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• Installed and maintained generator sets and equipment Carried out inspections on over 3 small and large capacity generators weekly

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• Daily DOT Inspections

• Break Repair

MEDICAL COURIER 08/2011 to 08/2012

Orange County Couriers Woodland Hills, CA

• Managed delivery route for optimal use of time and fuel

• Delivered packages to customer doorsteps and business offices Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries

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Followed safety procedures and regulations to protect packages and vehicles

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• Handled receipt, storage, identification and delivery of products for clients Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries

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Communicated with dispatch and customers for accurate delivery information

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• Properly documented all specimens received

• Obtained signatures for delivery documents and packages ENTERTAINMENT INVESTMENT CONSULTANT 01/2011 to 07/2011 Broad Highway Entertainment Encino, CA

• Met with clients to generate new business and negotiate contracts Raised money to complete business development projects such as mergers and company purchases

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• Recommended specific investments to help clients meet financial goals

• Contacted potential clients to pursue sales and gather funds PROPERTY MAINTENANCE WORKER 03/2010 to 01/2011

Machado Maintenance Woodland Hills, CA

Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions

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Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions

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• Repaired and replaced pumps, valves and motors

• Replaced worn or broken parts on machines and equipment Positively engaged with customers and maintained professional appearance as company representative

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• Followed instructions from supervisor regarding daily job tasks and duties EDUCATION High School Diploma 06/1998

Skyline Highschool, Longmont, CO

EXTRA-CURRICULAR

ACTIVITIES

Created standard operating procedures to guide tool maintenance and repair activities., Diagnosed and repaired mechanical issues on diesel, natural gas and propane gensets., Installed and maintained generator sets and equipment., Carried out inspections on over 3 small and large capacity generators weekly., Daily DOT Inspections, Break Repair, Managed delivery route for optimal use of time and fuel., Delivered packages to customer doorsteps and business offices., Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries., Followed safety procedures and regulations to protect packages and vehicles., Handled receipt, storage, identification and delivery of products for clients., Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries., Communicated with dispatch and customers for accurate delivery information., Properly documented all specimens received., Obtained signatures for delivery documents and packages.

ASSESSMENTS • Warehouse Associate, Highly Proficient, 07/20

• Customer Focus & Orientation, Highly Proficient, 07/20 PHONE cell, 747-***-****

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