Quality Manager, Technical Director, Plant Manager, Quality Director

Shaheed Khan PhD

*** **** ****** ****, ***** John, NB, E2M 1T7, Canada

Mobile: 506-***-****

Technical Director

I am an accomplished professional with extensive experience in delivering results and business value in high-growth environments, with expertise in areas such as Plant, P&L, auditing, R&D, Quality, and Operations management. I possess strong leadership, interpersonal, and communication skills. As a successful mentor, I encouraged peers and colleagues to excel. I thrive in fast-paced business settings, approaching challenges with a problem-solving mindset.

Skill Areas: Strategic Business Planning and Development Budgeting Quality and Plant Management

Auditing Project, Incident, and Document Management Data, Risk, and Financial Analysis Customer Service & Relationship Management Product Compliance and Development Cross-Functional Business Acumen Oral & Written Communication Quick Problem Resolution & Decision Making Team Building, Training & Development

PROFESSIONAL EXPERIENCE

Construction Site and Quality Manager Jun 2023 – Present

S Lodhi and Associates, Saint John, NB, Canada

Successfully managed a team, oversaw the site budget, developed work schedules, and coordinated tasks to ensure the efficient utilization of resources and swift resolution of construction-related issues.

Ensured adherence to compliance regulations, conducted thorough quality and safety inspections, meticulously documented, and communicated proactively with stakeholders crucial for our success.

Implemented Lean Construction methodologies to eliminate waste, manage materials, and ensure work is on schedule.

Inspect modular housing manufactured for PFS to ensure it meets US market standards.

Technical (Quality) Director Jun 2022 – Mar 2023

Ampine Particleboard, Sutter Creek, California, USA

Responsible for personnel management, operational planning, and tracking, quality assurance for cross-functional projects, data and metrics interpretation, SPC utilization, laboratory oversight, performance evaluation, and manufacturing process supervision of 10MMB per month.

Develop and implement processes to ensure raw material acceptance, calibrate equipment, detect and prevent defects, take corrective actions, conduct internal audits, perform quality control testing, provide training, and establish product specifications.

Conducted research and development projects to enhance the understanding of product and material behavior.

Responsible for managing staff, budget, customer concerns, driving product improvement, conducting safety training, overseeing document control, and authoring standards, SOPs, and work instructions.

Quality Manager and Director Mar 2017 – May 2022

Eastern Wood Products Consulting, Saint John, NB, Canada

Lead Quality Management Systems and OSB auditor for PFS TECO’s client OSB mills in Canada. Scientist and subject-matter expert responsible for product and process development, along with troubleshooting.

Offered expert consulting services for small businesses in Atlantic Canada, specializing in Quality Management Systems (QMS), environmental compliance, and safety protocols.

Oversaw environmental monitoring for wastewater treatment, water distribution, testing, and UV disinfection systems.

Provided equipment calibration services, continuous improvement initiatives, 8D, SPC, 5S, lean, and process enhancement for maximum efficiency and quality.

Quality Systems Specialist Aug 2013 – Feb 2017

Irving Oil Refinery, Saint John, NB, Canada

Managed personnel, quality, cross-functional projects, data and metrics interpretation, SPC, and the ISO QMS.

Developed and managed the CAPA system and database for 500,000 bbls of finished fuel products daily.

Created monthly and quarterly management reporting systems, found product quality loss of $15 million per year, instituted cost reduction, continuous improvement processes, and supplier quality assurance program.

Oversaw document control and created a new quality document nomenclature system, managed the KPI reporting process, the QA department’s website, incident reporting, and risk analysis software.

Introduced ISO 9001 compatible management system, processes, and documentation that was required from some of the largest customers, e.g., Canadian DND, US Military, and other oil companies.

Regional Lead Quality Auditor Jun 2008 – Aug 2013

Canadian Wood Pallets and Container Association, Ottawa, ON, Canada

Lead Auditor for 35+ heat-treated wood packaging facilities certified by the Canadian Food Inspection Agency.

Consultant and SME for flooring start-ups, portable sawmill businesses, pallet manufacturing, crate manufacturing, wood waste heating systems, green electrical systems, kiln drying, molding, and planing companies.

Introduced standardized quality manual and process templates for heat-treated wood packaging clients and provided technical, process, scientific, analytical, troubleshooting, and resolution assistance.

Lead Quality Auditor and Senior Scientist Sep 2000 – Aug 2013

Timberco Inc dba TECO, Sun Prairie, WI, USA

Senior Scientist, SME, and Lead auditor for Engineered wood and panel products for Canadian and US manufacturing clients.

Project Manager for the CARB formaldehyde audit team for TECO's North American and International clients.

Product Manager for the Voluntary Inspection Products (VIP+) certification and testing program for TECO clients with OSB specialty products accepted by the International Code Council Evaluation Service.

ISO 9001 Quality Management System SME for TECO assisting 22 Weyerhaeuser and 5 Huber Engineered Woods (OSB & Plywood) manufacturing facilities in the US and Canada as part of a team.

Research Associate Sep 1991 – Dec 2000

Wood Science & Technology Center, Fredericton, NB, Canada

Research Associate in lumber and engineered wood products QC testing, species ID for pulp chips, sawmills, pulp and paper companies, and electrical generating and distributing utilities.

Research in engineering applications of glued joints, testing of wood polymer composites, adhesive penetration into wood cellular structure, quality control tests on glued joints, kiln drying, wood ID in timber structures, and bond quality testing of commercial wood adhesives.

Senior University Course Instructor in Wood Products for Forestry and Forest Engineering students at the University of New Brunswick (UNB).

Cooperative research at Forintek Canada Corp. Quebec in OSB and resin properties.

Plant Manager Jun 1983 – Sep 1991

Rassul Baksh Sawmill, San Fernando, Trinidad and Tobago

Full P&L responsibility for sawmill operations, mentoring and developing personnel, machinery, and production maintenance and management.

Log purchasing and lumber sales, office staff supervision, and payroll management.

Forester Jul 1979 – Sep 1991

Ministry of Agriculture, Rio Claro, Trinidad and Tobago

Supervision of Foresters, Forest Rangers, and 60+ unionized daily paid labor.

Management of Tropical Forest plantations, roads, bridges, vehicles, living quarters, offices, and equipment.

Forestry Fire Officer representative at the local government level, and liaison officer with non-governmental industries and agencies within the conservancy.

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Visio, Access, Outlook, Project, Adobe Acrobat Professional, Minitab.

Experience with various statistical analysis software, root cause analysis (TapRoot), Risk Analysis, and reporting software (Cintellate), SharePoint, and many other non-mainstream software.

FORMAL EDUCATION

University of New Brunswick May 1996 - Jun 2000

Doctor of Philosophy - Wood Science and Technology

University of New Brunswick Jun 1996 - Jun 1999

Diploma - University Teaching

University of New Brunswick Sep 1991 - Apr 1996

Bachelor of Science - Forestry and Environmental Management

University of the West Indies Jun 1987 - Jun 1990

Diploma - Electrical Installation

University of the West Indies Jun 1986 - Jun 1987

Diploma - Electronics Repair

Eastern Caribbean Institute of Agriculture and Forestry Sep 1977 - Jun 1979

Diploma - Tropical Forest Management

CERTIFICATIONS

Certified Quality Auditor Senior Member #63230237, American Society for Quality Sep 2002

Quality Management Systems Lead Auditor #90083, Exemplar Global International Mar 2006

Skill Examiner (QMS) #90083, Exemplar Global International Jun 2008

Project Management #1680267, ExpertRating May 2009

Six Sigma Green Belt #1680268, ExpertRating May 2010

Six Sigma Black Belt #1680269, ExpertRating Jun 2011

Total Quality Management #1714435, ExpertRating Sep 2011

Lean Management #2701939, ExpertRating Jun 2012

ASTM Training on refined finished fuels, consultant-led at Irving Oil Feb 2014

ISO 9001:2015 transition, KPMG Aug 2015

5S, affinity diagram, project selection, probability basics, SIPOC Feb 2017

ASSOCIATIONS

Senior Member, American Society for Quality

Lead Auditor, Exemplar Global International

Lumber Professionals Group

Forest Products Society

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