Customer Service Call Center

CYMANTHA FAITH SOKOL

**** ** **** ****** *******, FL 33351 · 954-***-****

*********@*****.***

Dedicated and organized customer service professional with proven track record of providing exceptional guest experiences with a sense of urgency throughout the initial impression, core service and lasting impression. Passionate about improving the quality of the customers’ experience through unsurpassed care, meticulous attention to detail and service. Administration, call center, customer service and cashier with over 15 years experience.

EXPERIENCE

08/2024 – CURRENT

AGENT & CLIENT SERVICES REPRESENTATIVE, U.P.C.I.C. (UNIVERSAL PROPERTY & CASUALTY INSURANCE COMPANY)

Provide top-notch service and care to agency force as well as clients regarding policy and claim information for new and existing homeowner’s insurance policies. Interact with agents, mortgage companies, and clients through inbound phone calls to answer questions, solve problems and maintain company reputation for high-quality service. Verify policy information, take payments and continuously strive to give each caller the same attention and effort to improve the customer experience.

01/2024 – 04/12/2024

CALL CENTER CUSTOMER SERVICE REP, STRATFORD MEDICAL GROUP

Setting appointments for several Men's clinics that concentrate on erectile dysfunction. Communicating with future & former patients to book new appointments and reschedule incomplete evaluations. The daily minimum quota is 75 outbound calls and 8 booked appointments. Adhere to script, company policies/guidelines and call compliance. Within the first 60 days, successfully completed a HIPPA certification course.

10/06/2020 – 10/24/2022

CUSTOMER SERVICE/CASHIER, huey magoo’s

Dedicated team lead at Huey Magoo’s chicken tenders in Sunrise, FL. Pleasantly greet and welcome customers to establishment prior to taking fast and accurate order. Provide prompt, professional, stellar service to each customer and my team-mates (co-workers). Operated cash register to receive digital payments and issue cash change with high degree of accuracy. Maintained up-to-date knowledge of menu items, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions.

EDUCATION

06/2003

DIPLOMA, DILLARD HIGH MAGNET PROGRAM

Graduated with a 4.6 GPA. Earned 5 honor chords and participated in German club, orchestra, volunteering, national honor society and National Society of High School Scholars.

SKILLS

Call center experience

Outstanding communication

Computer savy

Remaining positive in difficult situations

Ability to work in a fast-paced environment.

Detail oriented

References available upon request.

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