Data Center Support Specialist

Joanne Lepage

Denver, NC ***** 704-***-**** **************@*****.*** linkedin.com/in/joanne-lepage-dependable INFORMATION TECHNOLOGY SUPPORT SPECIALIST

An adaptable and highly motivated Information Technology (IT) Support Specialist with a background in the consumer goods industry, monitoring and maintaining the health of servers, storage systems, and other data center components. Demonstrated expertise ensuring compliance with security protocols for data centers. Strong IT professional, armed with an exemplary work ethic and customer support skills, adept at working effectively unsupervised and quickly mastering new skills. Bring a history of success providing helpdesk and server monitoring and identifying areas of improvement within the data center environment. Key skills include:

Incident Management Asset Management Inventory Control Disaster Recovery System Monitoring Operations Management Interpersonal Skills Communication Cross-Functional Collaboration Staff Training and Mentoring AS400 Tape Management Data Entry Customer Service Document Review Specialist PROFESSIONAL EXPERIENCE

Electrolux Home Care Products Ltd., Charlotte, NC

Data Center Operator

October 2012 - October 2024

• Monitored and maintained the health of servers, storage systems, and other data center components.

• Ensured compliance with security protocols for data centers.

• Identified potential areas of improvement within the data center environment such as Tape Security to provide more secured storing.

• Reported malfunctioning equipment, which reduced downtime. ADDITIONAL EXPERIENCE

Gaston Foot and Ankle, Gastonia, NC

Clinical Medical Assistant Supervisor

Coordinated and supervised the daily workflow of clinical medical assistants.

• Identified, developed, and implemented strategies to improve patient care standards.

• Ensured compliance with applicable laws, regulations, policies, and procedures.

• Maintained accurate records of employee attendance and performance reviews.

• Developed protocols for responding to urgent or emergency situations within the clinic setting and delivering a SOP to the team.

• Resolved conflicts among personnel by providing constructive feedback. City Drugs/Brooks Drugs, South Burlington, VT

Retail Pharmacy Manager

Supervised daily operations at the retail pharmacy counter. Managed financial operations such as budgeting, accounts receivable and payable, and payroll processing.

• Maintained records of inventory, sales, and customer data.

• Developed strategies to increase customer loyalty and satisfaction.

• Created schedules for pharmacy staff to ensure adequate coverage.

• Oversaw the hiring and training of new pharmacy employees.

• Resolved customer complaints in a timely manner while ensuring customer satisfaction.

• Ensured proper maintenance of pharmacy equipment and supplies.

• Initiated cost saving measures by negotiating contracts with vendors.

• Handled administrative tasks such as filing documents and creating purchase orders. EDUCATION AND TRAINING

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