Customer Service Sales Representative
Resume:
Recent Business Administration graduate from Millersville University with ability to
thrive in competitive and dynamic environments. Experienced in clinical observation and operating room settings, including an observership under renowned surgeons, providing firsthand exposure to medical devices in action. Strong foundation in sales and customer service, with a demonstrated ability to build relationships, understand client needs, and exceed performance goals. Driven by a passion for healthcare innovation and patient impact, .
PROFESSIONAL
AFFILIATIONS
I have been granted observer
privileges at George Washington
University Hospital in the
Department/Section of
Surgery/Transplant Surgery from
10/01/2024 to 10/31/2024 under
the direction of Lynt Johnson, MD
GreatLife Golf- Lead Bartender
Lead the bar team in daily operations,
including management, customer service
and sales. Enhanced customer satisfaction
and retention through positive interaction
and effective communication.
WORK EXPERIENCE
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LinkedIn: Kennedy Eckert
KENNEDY
ECKERT
REFERENCES
Dr. Lynt B. Johnson, Executive Director, Liver
and Pancreas Institute for Quality Professor
of Surgery
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Keith Melancon, Professor of Surgery Chief,
Division of Transplantation Director of
Transplant, GWU Hospital
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Bravance Healthcare Investors- Research
Associate
Conducted in-depth financial and market
research to evaluate investment
opportunities in the healthcare sector.
Developed financial models, performed
valuation analyses, and assisted in due
diligence processes. Monitored industry
trends and company performance to support
investment decision-making. Prepared
reports and presentations for senior
stakeholders, contributing to strategic
investment recommendations.
During my observership at George Washington University Hospital, I gained firsthand experience in both the clinical and administrative aspects of hospital operations. My time there allowed me to observe and understand the critical responsibilities of healthcare professionals, particularly in a surgical setting. 1. Operating Room Protocol & Surgical Procedures
Learned the importance of sterile techniques and how surgical teams work together to ensure patient safety.
Watched how surgeons, anesthesiologists, and nurses communicate efficiently during operations. 2. Patient Care & Interaction
Saw how physicians and staff interact with patients before and after surgery, ensuring informed consent and addressing patient concerns.
Observed how medical professionals explain procedures, potential risks, and expected recovery timelines. Noticed the importance of compassionate communication in easing patient anxiety. 3. Administrative & Logistical Responsibilities
Worked with Ann Parker, the director of the transplant program, gaining insight into administrative roles in patient scheduling and program coordination.
Learned about case documentation, insurance considerations, and hospital workflow for transplant patients.
Observed how hospital administration and clinical teams collaborate for efficient case management. Noticed how leadership and delegation of tasks are crucial in maintaining efficiency and patient safety. 5. Technological Integration in Healthcare
Gained exposure to medical devices, surgical instruments, and hospital software used for patient
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