Customer Service Representative
Resume:
Auhbriana Wilson
Lithonia, GA *****
***********@*****.***
Professional Summary
I have roughly about 10 years of customer service experience and around 6 or 7 years of sales experience. I am a very fast learner that can adapt to anything and work well under pressure. I’m am driven and motivated by hard work
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
All American health care
All American Healthcare Services Inc-Rochester, NY June 2017 to Present
* Completed household management tasks for clients within private home settings, including companionship and personal care assistance.
* Transported individuals to medical appointments and other errands.
* Supervised daily activities and provided assistance when needed.
* Worked to improve and enhance patient lives through effective and compassionate care. Server/Hostess
Longhorn Steakhouse-Rochester, NY
January 2023 to August 2024
greeting customers, taking orders, and providing timely service. Best Buy Sales Consultant
Best Buy-Victor, NY
October 2021 to August 2023
Responsible for friendly, fast & accurate processing of all customer transactions by operating the cash register per Best Buy Policy & Procedure.
Offers store solutions and answers basic questions about store programs, services and product locations. Customer Service Representative
Sutherland-Rochester, NY
July 2019 to May 2020
Gave customers assistance with questions, product information and other services. Burger King Cashier
Burger King-Greece, NY
June 2016 to June 2017
* Checked drawer to ensure adequate cash and coin for transactions.
* Trained new cashiers on procedures, customer service and sales techniques.
* Stocked and maintained inventory levels according to store policies. Cashier and Customer Service
Taco Bell-Greece, NY
October 2015 to May 2016
* Trained new cashiers on procedures, customer service and sales techniques.
* Checked drawer to ensure adequate cash and coin for transactions.
* Stocked and maintained inventory levels according to store policies.
* Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions.
Education
Diploma
Hilton High School - Hilton, NY
September 2014 to June 2018
Skills
• Sales Experience (6 years)
• Help Desk
• Call Center (4 years)
• Upselling (5 years)
• • Cash register systems • Purchase assistance • Cleanliness • Payment processing Cash register operations • Written and verbal communication • Money handling (2 years)
• Technical Support (5 years)
• Cashiering (10+ years)
• Inside Sales (5 years)
• Retail Sales (10+ years)
• Live Chat (1 year)
• Customer Support (5 years)
• Customer Service (10+ years)
• Customer Care (10+ years)
• Troubleshooting (6 years)
• Cold Calling (5 years)
• Typing (10+ years)
• Salesforce (8 years)
Awards
Employee of the month
February 2024
Certifications and Licenses
Driver's License
Assessments
Customer Service Skills — Proficient
November 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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