Recovery support specialist

Angela Stroman

Hartford, CT *************@*****.*** 413-***-****

Recovery Coach Specialist

Dedicated and compassionate Recovery Coach Specialist with strong experience in peer support, crisis intervention, and addiction recovery. Skilled in building trust, supporting individuals through recovery, and connecting them to essential community resources. Experienced in handling emergency calls, coordinating services, and maintaining accurate documentation. Committed to promoting a positive recovery environment and helping clients achieve long-term stability. Holds a valid Connecticut driver’s license with a clean driving record. Experience assisting clients with transportation and community re-entry. Strong background in peer support, mental health, and substance abuse recovery.

CORE SKILLS

Peer Support & Mentoring Crisis Intervention & De-Escalation

Community Resource Coordination HIPAA & Confidentiality Compliance

Client Advocacy & Engagement Electronic Health Records (EHR) & Microsoft

Transportation Assistance Strong Communication & Active Listening

Safety Call Center Billing, Accounts Receivable (AR) / Payable (AP)

Multiline Telephone Problem Solving Data Entry Documentation Reporting

Technology: Computers; Product Management Warehouse Software and Optical Barcode Scanners; Microsoft Word, Excel; PBX System, 10 Key

PROFESSIONAL EXPERIENCE

Senior Recovery Coach / Telephone Specialist Wheeler Clinic Bristol, CT 11/2021 – Present

Answer and process crisis and emergency calls for individuals struggling with addiction and mental health challenges.

Provide peer support & recovery guidance to people seeking treatment / community resources.

Assess caller needs, and eligibility for services, and connect them with appropriate programs.

Coordinate emergency response by communicating with police, ambulances, and crisis teams.

Register new clients, schedule appointments, and update electronic health records (EHR).

Cross-trained to provide administrative support at Health and Wellness Center front desk.

Take 211 calls for recovery and substance abuse. Assess next steps such as outreach to ambulance, police, verify public safety on site, then transfer responsibility to public safety.

Recovery Coach Specialist II Behavioral Health Network Springfield MA 01/2017 – 10/2017

Supported individuals transitioning from detox to inpatient treatment by providing peer mentoring and emotional support.

Assisted clients with daily tasks, appointment scheduling, and medication management.

Promoted engagement in community recovery programs, such as AA/NA meetings.

Ensured a safe and supportive environment for individuals in early recovery.

Intake / Recovery Coach New Life Center For Recovery Indian Orchard, MA 02/2012 – 03/2014

Conducted intake interviews, assessed client needs, and made referrals to appropriate services.

Facilitated group meetings for program directors - trained them on organization and programs.

Created and ran fundraiser that raised money for women in recovery & helped to write grants.

OTHER RELEVANT EXPERIENCE

Repair Service Assistant Xfinity Comcast Repair Enfield, CT 09/2019 – 10/2021

Worked in a fast-paced, structured, dynamic, and high-transaction environment. Maintained composure in stressful situations and managed and difficult, angry, and upset customers

Night Auditor Quality Inn Choice Hotel Windsor Locks, CT 04/2014 – 05/2016

Performed customer check-in, check-out, and cash, credit card, and incidentals management

Assigned rooms to be cleaned, managed staff and shift coverage, and resolved complaints

Disaster Recovery Inspector FEMA Springfield, MA 06/2011 – 02/2012

Drove and operated bucket and dump trucks and cleared trees, brush and other debris from roadways, rights-of-way, and public, commercial, and residential properties from tornado.

Intake Worker (P-T) Friends of the Homeless Springfield, MA 09/2008 – 12/2009

Interviewed clients to assess their needs, completed documentation, and made referrals to available resources. Provided clients with nutritional meals and shelter.

Performed data entry and filing and took inventory

Home Health Aide / C.N.A. Services for the Elderly Farmington CT 10/2004 – 12/2008

Transported clients to medical and other appointments and ensured they took medications

Dispatcher Milelong Logistics New Britain, CT 1.5 years

Dispatcher Precise Logistics Windsor Locks, CT .5 years

EDUCATION/TRAINING

Associate of Arts in Human Services Springfield College Springfield, MA

Hand-picked as Campus Community Advisory Board Member

Recovery Coach Certificate CCAR Boston, MA

Disaster Recovery Inspector Training Certificate FEMA Springfield, MA

Call Center Customer Service Training Certificate ProSync Fort Lauderdale, FL

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