Credit Manager Client Service

Celya L. Dodson

Goodlettsville, TN *****

615-***-****

************@*******.***

Professional Summary:

• Experienced Credit Manager with in-depth knowledge of multi-location wholesale distributor and responsible for policy/procedures, credit, collections, customer relations, establishment of terms and dispute resolutions.

• Extensive knowledge and utilization of accounting principles. Education:

• Volunteer State Community College - Gallatin, TN

• Major: Business Accounting and Fashion Merchandising – Not Completed

• High School Diploma

Proficiencies:

• Research, analytical and data skills

• Prioritization and decision-making

• Remarkable client service and interpersonal abilities

• Strong oral and written communication

• Excellent Time Management

• Proficient in MS Office Suite and AS400

• QuickBooks

• Maintain credit watch list and A/R master monthly to senior management Professional Experience:

2023-12/27/24

Cal-Tenn Finance

• Worked on 7 Portfolios

• Balanced Bank Reconciliation

• Managed Portfolios Expenses

• Handled Customer Payments

• Pay out Portfolios Daily

• A/R Down payments

• Contract Clearing Accounts

Athens Paper Company Inc. Nashville, TN

2013-6/14/23

Credit Manager

• Coordinate activities of the credit and collections

• Ensure collections is meeting production goals, complying with company standards and collection laws

• Collect debts speaking with individuals allowing settlement and payment options

• Review delinquent account records to determine which customers must be contacted for collection of overdue accounts

• Answer phones and respond to customer requests. Responsible for collections, researching and resolving customer inquiries,

• Write letters or approve form letters for use in collection attempts

• Work with the largest accounts and divisions in the company to collect and maintain good customer reports

• Review accounts on a daily basis making sure they’re in good standing Odom’s Tennessee Pride Sausage Inc, / A Division of Conagra Madison, TN (1987- 2008 to 2012

Credit Specialist II

• Perform credit reviews for incoming clients using credit resources including credit reports, public record reports, and additional resources provided

• Analyze credit applications, gather information and provide risk assessments

• Research/resolve product and service issues internally and externally

• Maintain financial background information on current and prospective accounts; also prepare financial statements for review

• Extensive usage of business DNB and Sefax for Credit History or Summary Reports

• B2B Collection Calls documenting/recording Information for payments

• Maintain over 2000 Accounts and reduced Average days paid from 28 to 15

• Evaluates credit worthiness of assigned accounts to determine financial risk

• Collect information from Online Treasury Management

• Prioritize and manage multiple deadlines with the ability to work under pressure 1987-2008 - Customer Accounting/Accounts Receivables/Payables

• Performed routine account receivables and payables activities for all accounts

• Responsible for various data entry and payment postings

• Assisted the Credit Manager in the collection of non-billing accounts

• Maintained accounts receivables ledger by retail, foodservice, warehouse, and misc. accounts and prepared daily deposits

• Assisted the Accounting Manager in year-end audit processes

• Performed strong reconciliation skills

2002 – 2009 - Military Accounting

• Completed Military Orders through EDI by Distributors; Review and pay drayage with product reimbursement per each contract

• Completed weekly reports for Demos, Salvage, Pallets VCM and shelf stocking for routine pay outs

• Key punched all orders in RMA receivables and issued credit memos

• Responsible for managing and resolving customer account issues 1996 – 1998 - Dory Brokers

• Reviewed accounts and processed commission payments to Brokers

• Keyed data entry for all accounts.

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