Customer Service Call Center

Daniel Eunice

Oregun Ikeja, Lagos

**************@*****.*** • 070********

Highly Motivated Customer Services Associate

Experienced customer service professional with over 4 years in the travel and aviation industry. Proven expertise in resolving issues, achieving a 12% YOY sales increase, and maintaining a 90% customer satisfaction rate. Skilled in call center operations, upselling, and providing exceptional service. Demonstrated the ability to handle high- call volumes and prioritize customer needs. Achieved commendation for resolving a passenger complaint. Consistently met and exceeded sales targets.

WORK EXPERIENCE

WAKANOW • Nigeria • 01/2024 - Present

Customer Service Support

Airpeace Limited (Aviation) • Nigeria • 01/2023 - 01/2024 Customer Service/Call Center Agent

SKILLS

Communication,

Customer Service,

Empathy, Interpersonal

Skills, Microbiology,

Microsoft Office Suite,

Multitasking, Problem-

solving Skills, Sales, Time

Management

EDUCATION

NCAA Flight

Attendant

Certification

Aero consult Aviation

School

Ikeja

B.Tech.

Microbiology in

Microbiology

Federal University Of

Technology Owerri

Owerri

Senior Secondary

School Certificate

Examination

(S.S.C.E)

Laureatefield College

N/A

Maintained a steady customer satisfaction rate of over 90% by providing exceptional customer service experience.

•

Achieved a 12% YOY increase in sales by implementing upselling strategies.

•

Successfully resolved travel-related issues, demonstrating excellent communication and organizational skills to ensure client safety and satisfaction.

•

Assist passengers with online bookings for domestic and international travel, advise passengers about layovers, visa, insurance, and other related reservations.

•

• Advise passengers on Airline rules and guidelines. Streamlined call handling processes, resulting in a 20% reduction in average call time while maintaining high service quality.

•

• Assisting with flight reservations for passengers.

• Identify and aid passengers requiring prioritization. Enhanced customer experience by proactively resolving itinerary issues, leading to a commendation for exceptional service and improved client trust.

•

Achieved a commendation for exceptional service by resolving complex customer issues, fostering trust and loyalty among clients.

•

• Received a commendation for resolving a passenger complaint. Answer passengers' questions and provide information regarding their flights.

•

Multichoice Nigeria • Nigeria • 01/2020 - 02/2023

Customer Service Representative/Call Center Agent • Full-time Logic Pathway • Lagos, Nigeria • 07/2019 - 06/2020 Sales Customer Agent

Answering travel questions about topics like baggage rules, ticket fares, departure and arrival terminals, flight time, and loyalty program details.

•

• Perform other duties as assigned.

• Answer inbound calls from customers.

Assisting customers with clearing the error code on their TV screen after a successful subscription.

•

• Solved customers' queries on live chat, social media, and email. Trained to be a skilled communicator, teamwork, and handling difficult customers.

•

Direct customers on how to download and use the Dstv app and Showmax app.

•

• Perform other duties as assigned and escalate when necessary. Answering calls from customers professionally and educating clients on the product of the company.

•

Answer clients' questions and provide information regarding relevant process.

•

Convincing clients on phones to purchase the company's product and follow up with clients.

•

Provide general information based on the service clients' needs to access.

•

• Identify and aid clients requiring prioritization.

• Meets the company's target on sales.

• Perform other duties as assigned.

Contact this candidate