Pharmacy Technician Customer Service
Resume:
RITA ADHIKARI
PHARMACY TECHNICIAN BILLING & REIMBURSEMENT
.
PROFESSIONAL SUMMARY
Adept at streamlining pharmacy operations, demonstrated during tenure at Walgreen, where I excelled in drug inventory management and customer service. Leveraged detailed-oriented approach and teamwork to enhance efficiency and patient care. Achieved significant improvements in order verification processes, showcasing a blend of hard and soft skills pivotal for advancing healthcare outcomes.
EXPERIENCE
Pharmacy technician
October 2023 - January 2024 Walgreen, Pleasant hills
Produce prescription label and fulfilled customer satisfaction
Supervise cash/credit card handling, and proper insurance billing
Provided for stock availability.
Assist with medication counting, measuring, packaging for dispensing accurately and efficiently, receiving and verifying prescribing order, manage pharmacy inventory by ordering and restocking medication, answer calls from the customer and takes order for refill and over the counter ordered
Checking for drug interactions and allergies for dispensing medication.
Perform billing procedures, enter new prescriptions and refill requests for the patient
Assist pharmacist in preparing medication order and dispensing medication for the patients
Data entry to enter and maintain patient information.
Advocate Home Care
June 2021 - March 2023 Pittsburgh, PA
Provided compassionate home healthcare, ensuring
Patient comfort and well- being. Administered
Medication, monitor vital signs.
Maintained detailed records for continuity of care and
Improve quality of life.
Used active listening skills to provide exceptional service and resolution.
Managed team projects by assigning tasks, setting deadlines and tracking progress.
Associate pharmacy technician
June 2017 - December 2019 Rite Aid pharmacy, Pittsburgh
Answers questions from customers about their specific prescription
Prepare label and fill prescription for dispensing accurately and efficiently
Properly measure and mix medication, enter patient data, use technology to print label, manage pharmacy inventory, greet customer, check out customer with prescription, and inform the pharmacist about the medication questions.
EDUCATION
Certified pharmacy technician (CPHT)
September 2012
Penn foster career school, PA
Health science degree
November 2011
Trinity Valley Community College, TX
Completed advance course work from national pharmacy technician association (NPTA), Medication history essentials, Hazardous drug managements essentials, Technician product verification essentials, Pharmacy practices, Medical and pharmaceutical terminology, Prescription filling, FDA drug guidelines, Basic anatomy, Retail pharmacy procedures, Billing and Reimbursement, Medication Therapy Management, Pharmaceutical Calculation,
Controlled Substances and Risk Evaluation Mitigation Strategies,
Generic Drugs and Therapeutic equivalence.
Professional certificate
January 23,2025
Google Data Analytics
Courses: Data, Data, Everywhere
Ask Question to Make Data -driven Decision Making
Prepare Data for Exploration
Process Data from dirty to clean
Analyze data to answer question
Share Data through Art of Visualization
Data Analyze with R Programming
Google Data Analytics
Capstone: complete a case Study
Pro
CONTACT
********@*****.***
PA
SKILLS
Detailed oriented
Time management
Documentation
Teamwork
Communication
Collaboration
Customer-oriented
Internet Explorer
MS Word
Excel
Regulatory Compliance
Drug Inventory Management
Order Verification
Data foundation
Data -Driven Decisions Making
Analyze Data
Prepare Data Exploration
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