Social Media Customer Service
Resume:
C O L B I E B A L S A M O
W O R K E X P E R I E N C E
Jack Walkers - Tour Guides 2021-2023
Stephen F. Austin State University Office of Admissions Assisted in executing large scale events with over 3000 guests on campus by providing excellent customer service
Led onboarding initiatives for new team members, including facilitating training sessions, mentoring hires, and ensuring a seamless integration into team operations Maintaining detailed knowledge of campus programs, policies and landmarks Media Content Creator 2021-2024
AllThingsRnB LLC.
Captured high-quality video and photo content for entertainment, weddings, and events, tailoring visual storytelling to each client’s unique needs Developed promotional content for AllThingsRnB, creating dynamic videos that effectively showcased events and drove audience engagement
Collaborated with clients to ensure creative visions were achieved while meeting tight deadlines and maintaining exceptional quality
Social Media Specialist 2021-2022
Angelina County Expo Center
Developed and executed social media content strategies for Facebook and Instagram, driving audience growth and interaction Created and managed a comprehensive content calendar, ensuring timely and consistent content delivery aligned with brand goals Created and developed social media accounts, establishing a strong online presence and growing an engaged community of followers Social Media Intern 2022
Lombardi Family Concepts
Conceptualized, filmed, and edited high-quality photo and video content showcasing menu items, events, and brand stories, ensuring alignment with the company’s visual and branding standards
Collaborated with the marketing team to execute seasonal campaigns, including promotions for holidays, new menu launches, and special events Interacted with followers by responding to comments, messages, and reviews, fostering a positive online presence and addressing customer inquiries Student Director of Creative Video
Stephen F. Austin State University Athletics Digital and Social Media Department
Captured high-quality photos and videos during athletic events, practices, and team activities to showcase team performance and enhance fan engagement Was the primary point of contact for video-related projects, fostering strong communication between the baseball team & the digital marketing & social media department
Directed and managed all creative video initiatives for the SFA baseball team, ensuring consistent branding and storytelling across platforms 2020-2023
Freelance Photographer and Videographer
Colbie’s Clips
Founded & managed a freelance multimedia business
Built & maintained relationships with clients, ensuring repeat business Planned & executed professional photoshoots & video projects in diverse industries
Produced & edited photos and videos using advanced editing software 2020-Present
Chapter Leadership Consultant
Alpha Chi Omega Fraternity, Inc.
Directly oversees philanthropic and social event planning, risk management, conflict resolution, recruitment, and retention in a new chapter of over 175 members Serves as a resource by providing strategic advice and coaching to alumni volunteer advisors and collegiate leaders based on careful assessment of challenges Travels to chapters both inside and outside portfolio to promote the organization and provide specialized support in recruiting prospective members 2024-Present
***************@*****.***
https://colbiebalsamo30.myportfolio.com
Celina, Tx
C O N T A C T
Adobe Suites & Final Cut Pro
Photography
Videography
S K I L L S
Community Outreach
E D U C A T I O N
B.S. in Mass Communication focus in
Broadcast Journalism & Social Media
Stephen F. Austin State
University
December 2023
Alpha Chi Omega: Chapter President, VP
Public Relations & Marketing, Video Chair,
Homecoming Chair, Intramural Chair
Jack Walkers: Social Media Chair, J-team
National Broadcast Society
O R G A N I Z A T I O N S
Omicron Delta Kappa
The C.R.E.W Production Club
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