Customer Service Team Member

Objectives

To continue my career with an organization that will utilize my management, supervision, customer service, administrative and machine operating skills to benefit mutual growth and success.

WINDOWS XP-10 PROFICIENT

MICROSOFT OFFICE SUITE PROFICIENT

FORKLIFT EXPERIENCE

Experience

Martin Preferred Foods

Meat Cutter/ Butcher 06/2020- Current

Responsible for removal of fat, cartilage, bone fragments, and skin from raw product

Responsible for knowing the product and spec of product being produced

Understand and follow proper procedure for running each product

Responsible for ensuring equipment is turned off when not in use or employees are leaving operation area.

Responsible for reporting any known issues with equipment employee uses to direct supervision.

Responsible for wearing proper PPE and abiding all safety rules and regulations

Responsible for maintaining a neat and clean direct work area including but not limited to minimal product, trim or fat on the production floor at any given time.

Responsible for compliance with the Quality Assurance, policies and procedures.

HEB Houston

Meat Cutter/ Butcher 11/2017- 05/2019

Break down beef, pork, lamb, and poultry products into retail cuts.

Prepare specialty merchandise including sausages, ready-to-cook products, and cured meats.

Ensure all cases and shelves are clean and well-stocked.

Monitor product quality and freshness and ensure proper rotation of product.

Model and deliver outstanding customer service.

Prepare, package, weigh, and price meat products for sale.

Receive, unload, and put away product delivery.

Follow department procedures for preparing, storing, rotating, and stocking of product.

Follow and comply with established procedures, including Weights and Measures, health and sanitation, and safe work practices.

Whole Foods Houston

Meat Cutter/ Butcher 11/2002- 05/2009 12/2013- 10/2017

Break down beef, pork, lamb, and poultry products into retail cuts.

Prepare specialty merchandise including sausages, ready-to-cook products, and cured meats.

Ensure all cases and shelves are clean and well-stocked.

Monitor product quality and freshness and ensure proper rotation of product.

Model and deliver outstanding customer service.

Prepare, package, weigh, and price meat products for sale.

Receive, unload, and put away product delivery.

Follow department procedures for preparing, storing, rotating, and stocking of product.

Follow and comply with established procedures, including Weights and Measures, health and sanitation, and safe work practices.

Associate Meat Team Leader 5/2009 – 12/2013

Leading and overseeing the operations of the Meat team including purchasing and merchandising while achieving all sales, labor, margin targets, packaging and shrink targets consistently

Store Safety committee ensuring all team members are working in a safe environment compliant with OSHA standards and have the proper equipment to perform their jobs

Hiring, developing, leading, and counseling team members

Effectively managing inventory levels, setting pars, and conducting monthly inventory

Administrative duties such as: inventory explanation, sale to purchase recaps, scheduling and labor, holiday recaps, team trainer meetings, team leader meetings, conference calls, team member weekly reviews and job dialogues

Trains team members to comply with health and safety codes and in enhanced performance of productivity

Maintains the department by driving sales, stocking, and maintaining cleanliness of the department

Operated forklift and pallet jack

References

Glenetria Lacy – 281-***-****

Cedric Lewis – 832-***-****

Gerard Turner – 225-***-****

Contact this candidate