Customer Service Front Desk

VARSHA KUNDAL.

+1-226-***-**** / **************@*****.***

SUMMARY:

Detail-oriented professional with a background in Hospitality and 1 year, experience in customer service where managing guest reservations and maintaining records as well as maintaining checkout procedure of the guest.

WORK EXPERIENCE

Quesada Burritos& Tacos: Front staff, Canada, (March- August)

Taking orders from customers and presenting the menu.

Serving food and drinks

Faur Event Staffing: Server at different hotels (current)

Front desk assistant: Customer service in Zone by the park Jammu, India, (January2023- January2024)

Book reservations, make record books.

Welcoming and assisting the guests and guiding them about the types of services.

Answering questions and handling complaints.

JKTDC Group of hotels in India: Work as Intern in hotel. (june2018- july2018)

Collaborated with team members to ensure smooth kitchen operations, communicating effectively to fulfill orders accurately and expediently.

Ready types of table setups, Cutting vegetables in different styles.

EDUCATION

Bachelor in hotel management and catering technology (2019-2023)

International business management and logistic system (Pursuing)

SKILLS

Customer service: Helping and supporting customers, ensuring their satisfaction with services.

Guest Handling: Delivered exceptional guest service with a positive attitude.

Event coordination: Assisting in the planning and execution of events.

Maintain Hygienic: Maintained cleanliness and order in serving areas.

Team coordination: Collaborated with team members for efficient service

CERTIFICATION

Smart serve

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