Client Services Business Development

Rick Griffin https://www.linkedin.com/in/rick-griffin-1bb9a312/

** ***** ****** *******, ** 27527 704-***-**** ***************@*****.***

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Account Management / New Business Development / Revenue Growth / Strategic Planning / CRM Gap Analysis / Marketing / Forecasting / Budgets / Leadership / Product Development Account Expansion / Brand Strategy / Data Analytics / Change Management / Detail Orientation

Award-winning, dynamic sales strategist with wide-ranging B2B experience, optimizing solutions for existing and potential future customers in Automotive/Heavy Duty Fleet, Hardware, Tool and Equipment industries. Proven ability to develop and lead sales teams, exceeding growth goals, directing premium end user support programs, crucial to attaining and keeping accounts. Team Leader. Industrial Knowledge Programs: Supply Chain-OEM Suppliers:

Authors and presents effective new product information to Division Presidents, Vice Presidents, and Operations in preparation of product placement in Distribution Centers and stores. Can quickly contribute by:

Identifying new opportunities to increase market share and impact revenues: LEADERSHIP

Analyzing existing challenges and developing practical solutions:

Effectively evaluating and solving customer needs and challenges:

Customer Services and handling opportunities’:

Consistently exceeding sales and performance goals: Industrial, AGI, and Marine Sales:

Tools and Equipment –Multi-Lines for the Commercial and Retail Markets:

Empowering sales teams to succeed-Marketing: Industrial, automotive, fleet, Agri, Marine:

Wholesale, Retail, Commercial, Industrial Markets: Trainer, Leader, Solution Leader:

CRM, SALES FORCE, WORD, ROI, FORECASTING, P&L: SAP:

Manage several Categories and personnel sectors: Automotive, Fleet, industrial: (US-Canada-Mexico)

Lithium Batteries/ Power Units-All Vehicles / Alternate Power Source: Germany/ USA:

OEM Platform-Tier 1 and Tier 2: GLOBAL Companies:

B2B Accounts: NATIONAL ACCOUNTS-US/ CANADA, GROUPS, TRADITIONAL DC’S, RETAILERS:

Field Work- Calling on installers: National Accounts:

Sales Management and Group Training:

Products in the brakes, calipers, coated and non sectors:

POG Uploads: Out front, product coverage: Lighting, Wipers, Chemicals, Oils, DIY:

LEADERSHIP: Company and Sales group: T&E Groups/ Call Centers: SUPPLY CHAIN and PLANNING:

RELATIONSHIP, MANAGEMENT OF COMPANY AND CUSTOMERS: STRONG LEADERSHIP

RETAIL COVERAGE and Installers: USA and Eastern CANADA: Dealers, Marine Dealers, Fleet Suppliers: RETAILERS:

Managing Sales Force: TOOL AND EQUIPMENT GROUPS:

Equipment Sales:

Growth and Profits: P&L Ledgers:

HEAVY DUTY/ FLEET SPECIALIST:CALLING ON SECTORS OF THESE MARKETS:

Multi-Lines in the Automotive/ Fleet/ Agri/ Off Road: Dorman Products (16 years)

RESPECTED, ON TIME PROJECTS: Details to all Projects:

Inside and outside sales team leader:

Education and Awards

Received a Bachelor of Business degree from Central Piedmont College- Catawba College

Recipient of New Product Placement, Growth, and Percentage Increase awards given by manufacturers.

Awarded “Presidents Club” award from General Parts, Inc., 1994, 1995 and 1997

Manufacturer Awards-1999-2016 in growth, placement of products, and coverage:

Career History and Selected Accomplishments

Divisional Sales Manager-12/10/2016- 12/30/2019: Responsible for the Advance / CARQUEST groups in the us and eastern Canada: Handling 46 DC’s and 6500 stores. Work with their sister company-worldpac on special projects:

Vice President of Sales, N.A. Williams Company, 1998-2016. Recruited, initially as Sales Manager to manage all CARQUEST/ ADVANCE Auto Parts stores and Distribution Centers (DC) in North Carolina. Produced 18 consecutive years of profitability and 14 consecutive years of double-digit sales growth. Represented Original Equipment Manufacturers (OEM) including Delphi, Bosch, and ZF/TRW, and Timken Bearings.

Produced major revenue growth with new, branded OEM product line. N.A. Williams account, TRICO, looked to grow sales of CARQUEST-branded products from its major manufacturing facility in Mexico. Led visit of senior management team to negotiate adding $6M inventory and 48 new SKUs for out front Plan-O-Grams at CARQUEST STORES. Grew account sales volume $25M, and increased inventory turnover at Distribution Centers 6%.

Introduced domestic manufactured Tier 1 lines to OE Market. ZF/TRW account confronted quality issues with imported lift supports. Identified opportunity to expand World Pack product sales, introducing higher-quality domestic OEM products for client. The new line grew to an initial $5.5M in volume. Domestic OEM lift supports accounted for 40%, or $2.2M sales volume, with the balance from clutch kits, flywheels and flex plates.

Generated notable first-year revenue growth for client market expansion. N.A. Williams encouraged its client, Delphi, to enter the OEM market for Automotive Air Conditioning and Fuel Pump segments. Pioneered a “Remove and Replace” model for its very compatible products, lowering costs and expanding inventory turn 23% for AC products and 90%+ for Fuel Pumps. Program delivered first-year sales of $25M, growing in seven years to $81M.

Rescued holiday sales program. N.A. Williams faced issue with Christmas product sales for its Canadian market with planned inventory caught in customs and unable to arrive in time for the Christmas sale flyers. Made decision to shift product to the Buffalo and Detroit distribution centers, supplying the Canadian center in Toronto. Saved the sales promotions for Montreal and St. John and recouped costs from manufacturer on extra, unsold inventory.

Played key role, successfully initiating OEM program. During meeting with senior leadership of ZF/SACHS with to start new process, CARQUEST VP requested input from N.A. Williams. Presented new information to CARQUEST on placing inventory in new outlets and quickly initiating program. Sealed the agreement the same day, with full confidence that both parties would effectively complete launch of program.

Rick Griffin Page 2

Sales Manager / GM, General Parts, Inc. / CARQUEST, 1993-1998. Increased count of company and independent CARQUEST Auto Parts stores from a count of 32 to 55. Responsible for Distribution Center and store profits and growth. Conducted monthly and annual profit and loss reviews for reports to corporate office.

Oversaw award-winning expansion of dormant territory. General Parts sought to revive dormant territory. Recruited to expand outlets and grow profits. Assumed responsibility for warehouse operations and managers. Updated and streamlined systems. Increased company and independent stores from 32 to 55, sales volume 10% year-over-year and distribution staff by 11. Awarded President Club three out of the next five years.

Sales Manager, N.A. Williams Company, 1992. Directly responsible for presentations of the manufacturers’ product line and coverage. Called on Distribution Centers in the U.S. and Canada, ensuring promotional accuracy and coverage of products.

Community Activities and Hobbies

Volunteers with the MASONS/SHRINERS, raising funds for North Carolina orphans and

Shriners Hospital for Children, providing specialized care to children with orthopedic conditions, burns, spinal cord injuries, cleft lip and palate conditions.

Enjoys and participates in Deep Sea Fishing - “Catching dinner!”

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