Program Manager Baton Rouge
Resume:
CONTACT
*************@*****.***
Austin, Texas 78723
donald-louis-jr
SKILLS
Crisis Management
Data Entry
Organizational Skills
Interpersonal Communication
Presentation Skills
Project Management
Strategic Thinking
Active Listener
Adaptable
Community Engagement
PUBLIC ADMINISTRATION PROFESSIONAL
WORK EXPERIENCE
PROFILE
Driven professional with a bachelor’s in Political Science, a minor in Criminal Justice, and ongoing graduate studies toward a Master’s in Public Administration (expected Fall 2024). Former Division I collegiate student-athlete with proven discipline, resilience, and teamwork. Skilled in communication, conflict resolution, critical thinking, and leadership, with a strong work ethic and ability to thrive under pressure. Lifeworks 05/2023 - Present
Employment Specialist
Newbern Excel 05/2022 - 12/2022
Direct Marketing
House of Judah Intl. 06/2020 - 03/2021
Direct Care Staff Supervisor
Achieved successful placement of numerous clients into meaningful, sustainable employment, empowering them to achieve independence and long-term self-sufficiency. Cultivated and maintained strong partnerships with local employers, significantly expanding job opportunities and fostering mutually beneficial relationships. Strategically refined job placement methods, driving higher client success rates and measurable program outcomes.
Delivered compassionate, tailored support to clients, enhancing satisfaction, retention, and overall engagement with employment services.
Consistently surpassed sales targets, achieving top performance in highly competitive markets. and industries.
Generated significant recurring revenue streams, contributing thousands of dollars in new business for Newbern Excel's largest client, Nestlé. Enhanced customer service expertise through daily face-to-face interactions, delivering tailored solutions to a diverse customer base.
Built strong client relationships and referrals by effectively connecting with individuals from various backgrounds, fostering trust and long-term loyalty. Fostered trusting relationships with residents, cultivating a supportive and nurturing environment that promoted emotional well-being and personal growth. Implemented effective behavior management strategies, leading to significant improvements in resident behavior, social interactions, and overall quality of life. Collaborated in the development and execution of personalized service plans tailored to meet each resident's unique needs, goals, and aspirations. Supervised and mentored direct care staff, ensuring adherence to best practices and maintaining a high standard of care and professionalism. REFERENCES
Available on request
Frisco Fighters 03/2021 - 08/2021
Professional Football Opportunity
Demonstrated athletic excellence and discipline through rigorous training and performance at a professional level.
Fostered team success by embracing a collaborative mindset and exhibiting strong leadership qualities both on and off the field.
Maintained a strong work ethic and adapted to challenging environments to consistently meet high-performance expectations.
Displayed a competitive spirit and adaptability, excelling in dynamic, and ever changing high-pressure situations.
SOFTWARES
Microsoft Suite
Google Suite
Microsoft CRM
Netsuite
UKG
Zoom
EDUCATION
Master of Public Administration Fall 2025
The University of Louisiana at Monroe
Bachelor of Science in Political Science 2015 - 2019 The University of Louisiana at Monroe
Nonprofit and Leadership
Course Completion:
Lead Interviewer Role
Decision-making
Advocacy for Medcamps
Influence and persuasion
Omega Psi Phi Fraternity Inc.
Membership (2019)
Organized events
Mentored new members
Promoted frat’s values
Contributed to frat’s
financial stability
PROFESSIONAL
DEVELOPMENT
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