High School Active Directory

Blythe T Cooper

*************@*****.*** 214-***-****

Hardware/Software Skills:

Ticketing Systems: ServiceNow, Heat, Remedy, Footprints, proprietary applications Jira

MS Office Applications: Word, Excel, Access, Photoshop, Outlook, PowerPoint (2003, 2007, 2010, O365, 2016)

Operating Systems: Windows NT, XP, Vista, 7, 10; Linux; Unix; Mac OS Server 201*-****-****

Networking: LAN, WAN, VPN, Citrix, Cisco, IBM Servers (2008, 2012)

Other: Active Directory, Exchange, POS systems, SCCM, Lotus Notes

Education:

Franklin D Roosevelt High School

CompuTech Technical Institute

Certifications:

Network+

CCNA

Professional Experience:

Madix Inc

System Admin / Dynamics 365 Admin

April 2024 - Present

Responsibilities:

BigFix Lifecycle & Inventory

SharePoint and OneDrive management/support

MS Office 365 Administrator

AD/Azure Management

Veeam Backup solution (backup to immutable storage, long-term storage, and cloud)

Software deployment

Endpoint management/security patches/updates (OS Upgrades/patches/etc.)

DR configuration/testing

FTP Server Management

VMware lab and Production environment

Dynamics 365 Lab and Production environment

Zerto Test and Recovery Support

CNA Card swaps and Firmware Update

Virus Redemption Support

SQL support

SAP Support

Printer server Support

Data Center overall Health Support

Cloud services Support

Ampcus/Siemens

Microsoft Dynamics Support / Business Application Analyst

Aug 2022 - Dec 2023

Responsibilities:

Subject matter expert of service process, Works software functionality, data flow, and integrated systems

Training content contributor, Data validator, User Acceptance tester, Rollout Trainer, and support contact for key users

Support the Regional Product Manager and Deployment Manager with implementing and supporting a mission-critical system

Maintain high employee and customer satisfaction as 1st level support in triage, troubleshooting, and resolving issues or escalation to 2nd level support (Global)

Participate in System Demos and inspect & adapt (I&A) workshops

Execute tasks required to meet Agile/Scrum methods and continuous improvement expectations

Qualifications:

Advanced troubleshooting and root cause identification

Working knowledge & experience in service process and tools (Microsoft Dynamics 365, SAP)

Early adopter mindset for quickly mastering new features and functions

Experience in industrial and global service environments, ideally for Field Service Management

Five years+ experience managing international IT projects

Domain know-how in building technologies disciplines (fire, comfort, security)

Experience with Safe and Agile methodologies

Altice USA

Level III IT Specialist / Network Engineer

Mar 2017 - Jun 2022

Responsibilities:

C-Level Executive support

SCCM, patching, software deployment, and desktop support

Support for internal employees and techs across the country

Writing test plans and methods

Imaging laptops and desktops via SCCM

Managing customer relationships and supporting printers, phones, remote hands work for network/telephony, Apple products, and Windows desktops

Citrix support and administration

ServiceNow for ticketing and incidents

Performance analysis

Vendor/hardware management (Dell)

Cisco meeting boards and telepresence support

Networking for systems, general knowledge, and escalations

Troubleshooting application issues

Office 365 support

Support all facilities with Zendesk ticketing system

Escalate issues to System Administrators as necessary

Conduct research on computer products in support of PC procurement and development efforts

SharePoint support and administration

Avaya phone setup and connectivity

Coordinating projects with contractors and escalations

Continuously optimize IT processes and drive execution of improvement efforts

iPhone & Android support

End-user computing

Deploying & troubleshooting VM server 2008, 2012 R2

Managing Cisco switches (4506, 3850, 2960, 3560, 9300)

Deploying Dell bare metal servers (2012 R2)

Managing virtual environments via VMware ESXi

Application server audits

Updating Cisco iOS

Wi-Fi/Wireless communications support

Deploying Cisco switches

Working knowledge of protocols: EIGRP, BGP, OSPF

Managing and coordinating projects via Change Orders process

Citrix support and administration

VDI support and administration

Altiris for imaging

VLAN configuration & port security

Focus on continuous improvement in the network environments

Oversee compliance and enforce adherence to corporate, business unit, and operating policies and procedures

Participating in active oversight/monitoring of the network environment, including devices, circuits, capacity, and performance

TEKsystems/Assurant

Help Desk Administrator

Jul 2015 - Mar 2017

Responsibilities:

Support Windows 7, 8, and 10

Supported MS Office 365 and MS Office 2010

Supported desktop and laptop hardware

Supported Active Directory health

Cisco Unity manager configuration

Create all Exchange accounts and AD accounts

Install and update all software

Deployed all desktops and laptops to employees

Supported all remote employees

Supported VPN and connectivity

Supported mobile devices (Android and iPhone)

Apply diagnostic utilities to aid in troubleshooting

Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals

Involved in technical project planning and implementation for all corporate offices

Minimal Mac support

SharePoint support and administration

Citrix support and administration

VDI support and administration

Altiris for imaging

Matt Real Estates Management

Desktop Manager Lead

Mar 2015 - Jul 2015

Responsibilities:

Desktop Support Lead provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware for six facilities

Supported Lenovo and HP desktops and laptops

Supported inventory of all software licenses & hardware support

Created and set up Active Directory and Exchange accounts

Push updates via Dell Kace K1000

Cisco Unity support and configuration

Installed and supported open VPN

Liaise with third-party support and PC equipment vendors

Installed and supported Office 365 for all users

Supported and set up all the VoIP phone accounts

Created and maintained all inventory reports

Installed encryption software

Altiris for imaging

Sets up and configures new/reassigned workstation hardware

Troubleshoots and resolves workstation hardware problems

Supported and installed network & local printers

Support all facilities with Zendesk ticketing system

Escalate issues to System Administrators as necessary

Conduct research on computer products in support of PC procurement and development efforts

SharePoint support and administration

Citrix support and administration

Eaton Corporation Aero Space Division, Fort Worth, TX

SR Support Analyst

May 2013 - Oct 2014

Responsibilities:

Uses Remedy for managing work queue, requests, and tickets

Creating Active Directory and Exchange accounts (2003/2008/2012)

Admin for Citrix environment

Write technical specifications for purchases of PCs and related products

Supports remote users with network access using Citrix or VPN connections

Install and troubleshoot hardware

SCCM, Remote Assistance, or other for remote control support and distribution of software packages

Cisco Unified Communications

Sets up and configures new/reassigned workstation hardware

Performs adds, moves, and changes to mobile and VoIP phones, ordering as needed

Prepares obsolete equipment for disposal

Troubleshoots and resolves workstation hardware problems

Supports video conferencing

Provides monthly status reports

Evaluate and recommend hardware products for purchase

Responds to and logs end-user support calls

Installs and supports Aero Space Engineering Applications

Installs and supports Office 2010 and Windows 7

Supports corporate email on iPhone and Android

Support LAN/WAN technology

Install and support encryption software

Installed Windows 7 using Altiris

Citrix support and administration

Pepsi Corporation, Plano, TX

Help Desk Analyst

May 2011 - May 2013

Responsibilities:

Support for desktops and laptops (HP and Dell)

Support MS Outlook and MS Communicator (2003, 2007, 2010)

Support VPN, network connectivity, hardware, printing, etc. in a fast-paced corporate help desk environment

Logged calls into the problem tracking system and resolving 1st level and some 2nd level incidents as well as analyzing problems for routing to appropriate backline support if necessary

Supported password reset, authentication, remote access/VPN SAP

Support PC hardware configurations and troubleshooting

Installing and troubleshooting Lotus Notes

Support LAN/WAN technology

Support Intermec handheld devices for warehouse and store delivery persons

Support Blackberry, iPhone, and Windows mobile phones

Support connectivity for iPad and tablets

Support Active Directory and reimaging PC

Collected and updated all tickets with ServiceNow ticketing application

SharePoint support and administration

Altiris for imaging

Citrix support and administration

Contact this candidate