Customer Service Operations Manager
Resume:
CHRISTOPHER PRATT
***** ***** *****, ********, **, 90604
********@*****.***
I am a hardworking, driven individual with a passion for working with people. I expect to be challenged on a daily basis and will endeavor to exceed targets and expectations. My work experience has given me the opportunity to supervise office personnel, as well as manage and effectively control office operations.
WORK EXPERIENCE
Operations Manager
Bowlero Fontana – March 2023 – Present
Back up any areas in the center that need help such as bar, kitchen, front desk, mechanics
Ensure all orders are completed weekly
Maintain and drive sales daily
Coach staff for upcoming offers and events
Scheduling weekly for all staff
Keep track of centers revenue and strive for success daily
Average revenue to a 70k week
Keep track on labor hours and business cost
Train staff for any new changes or challenges Bowlero
General Manger / Owner
My Friend’z Pub – Colorado Springs
March 2022-January 2023
Manage marketing and revenue
Make sure all order were complete for the week (food/liquor)
Maintain a steady workflow throughout the week
Schedule weekly to keep up with the pace of the seasons
Payroll weekly
Organize and plan events during the year
Hire and train for all positions Sales Representative
Am-Tec Security - Chino, CA January 2020 to 2022
•Manage marketing and advertising for sales
•Averaged almost 1M in sales in a 6-month period
•Create quotes for residential, commercial, and public work projects.
•Meet potential clients for job walks/meetings
•Consistently building new relationships to expand network/business
•Cold call and prospected to generate new business
•Met sales goals and exceeded monthly review expectations
Office Supervisor
Nu-Sign Supply
June 2019 to January 2020
•Coordinate driver delivery routes
•Ensure customer orders are prepared accordingly
•Manage orders and shipments daily
•Procure valuable equipment for business operations
•Handle inbound customer service calls
Branch Manager
Hull Cars ltd
January 2015 to May 2019
•Ensured office operations ran effectively
•Set targets for office employees to improve customer service and increase business development • Maintaining and updating databases with current information
•Recruited new company personnel
•Developed and grew relationships with contract accounts
•Organized employee shifts
•Managed customer disputes politely and effectively
•Conducted employee reviews, and managed disciplinary actions
•Contributed to sales and marketing efforts to increase company visibility within region
Call Center Operator
57 Taxis, Ltd
March 2013 to January 2015
•Answered telephones and customer service inquiries
•Booked customer requests over the phone and entered into the computer system
•Dispatched taxis drivers to nearby jobs to ensure timely pickups and drop offs
•Managed contract business and ensured key accounts were satisfied
•Exceeded call volume targets and ensured I always hit key metrics
•Made outbound calls to local businesses to promote business services
EDUCATION
Business and Technology Education Council Degree
Hull College- Hull, England
2010 to July 2013
Cottingham High School- Yorkshire, England
2010
SKILLS
•Excellent customer service and people skills
•Ability to manage time carefully and effectively
•Experience in recruiting and building teams
•Technically competent and able to operate office equipment
•Ability to plan and coordinate team shifts
•Effectively manage internal and external staff
•Ability to build strong rapport with clients
•Average a 95% closing rate
•Consistently reached or exceeded sales goals
•Excellent negotiating skills
•Detail oriented and experienced in multi-task management
•Experience with cold calling to generate new business.
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