Mental Health Community Relations
Resume:
Anthony Koranteng
Shepherdsville KY, 40165
*****.*********@*****.***
PROFILE
Over fifteen years’ experience in Administration, Marketing, community development, Sales, and Leadership skills (marketing, community relations, Sales, social and community support management)
Four years of budget analysis, including planning and monitoring the budget for a financial year.
Reviewing accuracy of budget projections and determining areas where actual results deviate from the budget
Identifying budget strength, weaknesses, opportunities, and threats that may affect the agency’s operation
Reviewing insight into efficiency, effectiveness and budget equity as well as impact of agency operation.
Four years of development, implementing and maintenance of department budget
Three years of developing reviewing, implementing organization policies and procedures as needed in a DDID facility
Four years of Conduct, supervise, all employees’ performances and evaluating their eligibility through training and competent test.in an DDID facility
Certified/ Completed John Hopkins University of Medicine COVID-19 Certification in Contact Testing, Tracking and Tracing (SARS-CoV-2)
Monitoring the provision of service and submission of required documentation to financial management
Four years of DDID license facility management and supervision
Four years of Mental health and developmental disabilities systems including review legal, regulatory, policy, and practice protocols
Five years’ experience in Group home management and recruitment
More than twelve years’ experience working with waiver programs and consumer’s new enrolment institutions (Medicare, Medicaid, state, and federal funded insurance policies)
Ten years of oversight of community health and well-being programs
Four years’ experience managing an DDID facility and people with intellectual disabilities in a community setting.
Ten years of clerical/ administrative skills (office management)
Review all HIPAA rules and regulations and ensure compliance.
Over seven years of generating new leads and closing new clients deals.
Communicates project status in a timely manner to all stakeholders.
PROFESSIONAL EXPERIENCE
TOUCHING HEARTS HOME HEALTHCARE SERVICES LLC
SR Administrator
1/2022- Present
Develop long-term goals and strategies for the healthcare organization.
Plan for facility growth, new services, or improvements.
Oversee daily operations of healthcare services.
Coordinate between departments to ensure smooth functioning.
Hire, train, and supervise healthcare staff.
Implement staff policies and manage employee performance
Ensure adherence to local, state, and federal healthcare laws and regulations.
Maintain accreditation and compliance with health standards.
Monitor and enhance the quality of patient care and safety.
Implement programs for continuous improvement and patient satisfaction.
Oversee procurement and maintenance of equipment, supplies, and facilities.
Ensure optimal utilization of resources.
Formulate and implement policies, procedures, and protocols to guide the organization.
Facilitate effective communication with internal staff, patients, families, and external stakeholders.
Represent the organization in the community or with healthcare partners.
Implement and manage healthcare technologies, such as EHR (Electronic Health Records).
Promote innovation to improve care delivery and operations.
J&J STAFFING/ PRINCETON UNIVERSITY, NJ
Employees Case Manager.
1/2021- 1/2022
Coordinating and providing care as safe, timely, effective, efficient, efficient, equitable, and client centered.
Handling case assignments, draft service plans, review case progress and determine case closure.
Helping clients achieve wellness and autonomy.
Follow-up with newly diagnosed cases and collect data on symptoms, exposures, and people with whom they have been in contact while infectious.
Evaluating employees’ progress periodically and adjusting as needed to improve outcomes.
Provides data from case investigation efforts to epidemiologists and/or health educators as necessary.
Following up with discharged employees to ensure they were satisfied with their services, and they are still in good physical and mental health.
Coordinate care and develop treatment plans.
Provide referrals to appropriate community resources.
facilitate access and communication when multiple services are involved; monitor activities to ensure that services are being delivered and meet the needs of the patient, coordinate services to avoid duplication.
Beacon Health Options
Snr Resources Coordinator
4/2020- 12/2021
Develop, review and implement all findings as needed referencing organization standard of procedure.
Supervise staff including conducting performance evaluation.
Provides comprehensive case management services that addresses life domains such as employment, housing, finances, transportation, legal services, vocational, health care, and family strengths/needs.
Assist with implementing enhanced Community Resources Directory across the organization.
Create and maintain a list of community resources for mental health programs for participants.
Monitoring the provision of service and submission of required documentation to financial management.
Monitoring and reporting identified deficiencies to appropriate quarters
Assisting with participants in identifying a community guide and a representative who shall assist participants to develop person-centered service plan, budget and emergency back-up plan
Clearly outlining participant insurance options and availability and exploring other resources.
Compare, cross reference, and organize project specific information and cross-reference of clients between project specific systems.
Assist Cultivated community resources for client service needs that fall beyond the scope of allowable paid supports.
Assist Clients in finding and accessing community resources, that enables them to maintain independence.
Attending ongoing training and development of community resources to increase participant awareness to resources.
Helped Team members become informed of different health care options through navigating the various available resources.
Assisting in developing, implementing and maintaining the sector budget.
Maintained and updated resource manual for team members Formed relationships with community members.
Assist in the cultivation of potential donors and securing community resources.
Assist customers in researching their community resources and local activities.
Developed and maintained community resources for clients and staff.
Develop community resources that will be useful, and community based, off-site training.
BRIGHTERDAY HOMECARE SERVICES
Client Services Manager
3/2018 – 4/2020
Develop, review and implement all findings as needed referencing organization standard of procedure.
Initiate, coordinate, implement and monitor clients including reassessment evaluation intake and eligibility of qualification
Case management and assist participants in the identification, coordination and arrangement of person-centered team and team meetings.
Review department budget to meet cost and funding requirements
provides support, monitoring, and oversight of a variety of functions within the Division of Developmental and Intellectual Disabilities
Supervise staff including conducting performance evaluation.
Execute the overall administration of the agency client services department.
Supervise caregiver’s enrollment documentation review.
Undertaking Community health worker duties.
Develop and implement a business plan within assigned territory • Generate new partnerships and client leads within the community.
Assist in the intake process for prospective members.
Monitoring the provision of services and submission of required documentation to the financial management department
Assist with participant-directed services
Coordinating and monitoring participant case management, community guide/ representative to be assigned. participant
Facilitate, coordinate, implement and monitor assessment, reassessment, evaluation and intake of eligibility process
Prepares and conducts presentations regarding Interim HealthCare to organizations where prospective clients might be reached or influenced.
Uses contact management system to track and report on activity as well as monitor account development status and plan next steps; reviews reports and activity with supervisor on regular basis.
In conjunction with the Administrator establishes and monitors the process to track all referral activity, including sources and disposition.
Works on a key account plan established and modified in conjunction with the Administrator.
Meets with appropriate operational managers to monitor customer service levels and review identified target accounts.
Guide participant to implement safety planned continued monitoring of safety plan
Attending meetings and policy procedures well as employee evaluation and assessment
Citylife Neighborhood Clinics/ Oak Street Health
Community Relations Manager
1/2015 – 2/2018
Build relationships with aggregators and other key partners who can refer new members to CityLife.
Assist providers, care teams, and patients in developing patient care plans and goals based on clinical quality care and population health management goals.
Responsible for company branding, publicity, and partner-relationship.
Ability to conduct community outreach, resident engagement around early childhood education.
Manage a pipeline of prospective members in the CRM system.
Onboard and train new employees
Established and maintained a good working relationship with various stakeholder’s groups.
Determined eligibility for Medicare, Medicaid, and other federal and local government-funded healthcare insurance programs.
Share and receive information, concerns, and feedback in a supportive manner.
Ability to participate in a common goal, reinforcing individual capabilities.
Responsible for building strong community relationships and outreach programs.
Accountable for community engagement and public relationships
Accountable for organizing plans such as open days, open tours, parties, community, and company collaborations.
Demonstrate leadership ability, efficiency, and effectiveness.
EDUCATION:
Bachelor’s Degree
Berkeley College, Paramus, New Jersey
Degree
Bachelor of Business Administration
Concentration
Healthcare Administration
GPA:3.3
ST’ John Bosco’s College of Education
Associate degree
Concentration
Education Administration (Office management)
GPA: 3.5
Certification
John’s Hopkins University of Medicine
Certificate SARS-CoV-2 (COVID-19 - Contact Tracing, Tracking and Testing)
Cybersecurity CompTIA Security+
Cybersecurity-Security Operation Center Analyst (SOC)
Management and Technical Skills Overview: Cybersecurity.
Expertise: Access control, Cryptography, Cyber Forensic, Data Security, Disaster Recovery Planning, Firewall Configuration, Malware Identification, Mobile Device Security, Network Security, Security Configuration, Security Policies, Threat Analyst, Threat Detection, Incident response and security operations.
TECHNICAL SKILLS:
CRM Experience: Salesforce, Share Point, AccessCare
Computer Experience: Proficient Skills in Microsoft Word, Excel, Spreadsheet, PowerPoint, Outlook, and Access. Healthcare Experience: EHR, and EMR, HIPAA, MDS, marketing skills (healthcare), Business developmental Experience: Business development, project management, ROI and data analysis skills, business development skills, diversity, and inclusion management. Negotiation skills and organizational skills. Strategic and analytical skills. Excellent Communication skills (spoken and written)
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