Excellent co problem solving and customer service skill

ADERONKE VICTORIA AFARIOGUN

+234********** *****************@*****.***

www.linkedin.com/in/aderonke-afariogun

Accomplished sales professional experienced in developing, implementing, and managing successful sales strategies proven track record of driving revenue growth and exceeding sales goal. Highly skilled in leading, motivating and inspiring sales teams. Excellent communication, problem solving and customer service skills.

EXPERIENCE

OPERATION MANAGER BENIN CITY

OTI BOUTIQUE HOTEL & SPA BY AMBER January –August2023

Building and maintained relationships with vendors and suppliers.

Monitored store performance and identified opportunities for improvement.

Implemented and maintained open-door communication system, reaching employees across department lines

Hiring and training new staff, maintain budgets, ordering supplies and equipment for the hotel

FRONT OFFICE SUPERVISOR/SALES EXECUTIVE GRA IKEJA

AMBER RESIDENCE January 2025 Til Date

Check that the total day’s work is properly audited and that the correct revenue has been realized

Be responsible for all front office operation of the hotel during the day

Ensure that all front office operation are executed and supervised efficiently

Provide excellent customer service and assist in situation to ensure customer satisfaction

FOOD & BEVERAGE SUPERVISOR / GRA IKEJA

SALES EXECUTIVE

AMBER RESIDENCE September 2023-January 2025

Ensuring that the food and beverage service staff are well groomed.

Checking table settings and coordinate service to ensure food is served at the proper time and temperature

Oversee the inventory of all food and beverage to ensure that enough product are on hand to serve the customers order for the day and generate inventory report for superiors.

Maintain a clean, safe,fun, positive and productive work environment for every team member to know their roles in making the customers experience the best possible.

SALES EXECUTIVE GRA IKEJA, LAGOS

AMBER RESIDENCE LTD 2021-January 2023

Leveraged sales forecasting models to anticipate demand

Generated leads and followed up on customer inquiries

Analyzes sales data to identify trends in customer preference

Ensuring enquiries become confirmed business.

Upselling where possible.

RESERVATIONIST EXECUTIVE GRA Ikeja AMBER RESIDENCE LTD October 2018 - Sept 2021

Providing excellent customer service to ensure satisfaction with the hotel service and over seeing the bookings and reservations in the hotel.

Analyzed data related to past, current and future occupancy levels in order to maximize revenue potential.

Monitored all incoming calls from, responding promptly to enquiries and request.

Addressing the customer doubt to convince them to subscribe to our services.

GUEST SERVICE AGENT (GSA) GRA Ikeja

AMBER RESIDENCE LTD August 2016- 2018

Welcoming of guest on arrival and keeping of guest records

Administering check-in and check-out.

Assigning room and issuing keys

Processing guest payment and Managing bills.

Coordinating with porters, Concierge, Kitchen staff and Housekeeping.

EDUCATION

HND IN MASSCOMMUNICATIONS THE POLYTHENIC IBADAN OYO – STATE 2005

OND IN MASSCOMMUNICATIONS THE POLYTHENIC IBADAN OYO – STATE 2002

SKILLS

Sales process with good customer service oriented

Profitability improvement

Coaching and Training new staff

Verbal and written Communication with persuasive Negotiation skill

CERTIFICATIONS

COMMUNICATION SKILL FOR PROFESSIONAL 2022

DOHN & KALISTER WORKPLACE CONSULTANT

REFERENCES

Reference available on request

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