Marketing Professional with Media, Education & Public Health
Resume:
Joseph Mark Calvillo
Edinburg, Texas 78541
********@*****.***
EDUCATION
● Grand Canyon University; Phoenix, Az,
Expected Graduation 2025, Master of Science in Leadership
● University of Texas - Permian Basin; Odessa, Tx,
Graduated, Bachelor of Arts in Communications
PROFESSIONAL EXPERIENCE
Hidalgo County Health and Human Services Department; Edinburg, Texas, TB Program Specialist I, July 2022 to Present
● Oversee, prepares, edits, and reconciles discrepancies in, and reviews for accuracy and completeness reports, direct Immigration referrals, direct tuberculosis referrals, correspondence, summaries, manuals, journals, ledgers, records, and other related forms.
COVID-19 Program Specialist I
● Conduct engagement and education efforts with new and existing providers and critical organizations to increase vaccine provider sites and frontline worker vaccinations. Star Channel/Estrella Digital Media, McAllen, Texas, Local and Regional Marketing Manager, April 2022 to July 2022
● Responsible for managing advertising client lists, overseeing marketing concept development and presentation, and directing sales, business development, programming, account management, customer relations, negotiations, and order fulfillment for the top-ranked station in the market.
● Provide marketing needs assessment, educate clients, design, implement, and adjust advertising campaigns within budgets, secure key clients, increase marketing budget for market share growth, edit local commercials, and deliver presentations.
XCell Orthopedics Physical Therapy, McAllen, Texas Patient Care Coordinator/Marketing Representative, December 2019 to March 2022
● Drove brand awareness within designated territory through on-site, face-to-face interactions, disseminating valuable information about products and services across multiple clinics valley-wide.
● Planned, organized, and executed referral and service programs, serving as the primary point of contact for outside, inside, and partner team members. Hertz/ Dollar Thrifty Corporation, McAllen, Texas
Customer Service Agent/Transporter, April 2018 to November 2019
● Enhance customer travel experiences by effectively communicating and offering products/services, ensuring quality service and sales in a fast-paced environment.
● Provide world-class customer service by managing rental processes, qualifying and processing rentals accurately, and resolving customer issues professionally. Teleperformance USA, Edinburg, Texas,
Digital Customer Service DIY Agent, September 2017 to April 2018
● With H&R Block I effectively assists customers by addressing product, service, and technical inquiries with exceptional customer service, resolving issues promptly and ensuring satisfaction through thorough follow-up. Hurricane Relief Contact Specialist - Tier 2 Agent
● With (FEMA) the Federal Emergency Management Agency, I served as the primary contact for individuals seeking federal assistance and relief program referrals, conducting scripted interviews with patience and courtesy, accurately entering data, providing necessary instructions and referrals, and demonstrating excellent communication and professionalism.
AIM Media Inc, McAllen, Texas
Account Manager, March 2017 to August 2017
● Responsible for managing relationships with local advertisers, overseeing sales, business development, digital marketing, key accounts, customer relations, negotiations, order fulfillment, marketing assessments, education, campaign design, and presentations, with a track record of securing key clients and growing market share.
Mid Valley Dental Group, Weslaco, Texas
Property Manager, September 2016 to February 2017
● Managed daily operations of a dental property, ensuring customer and employee satisfaction, while maintaining accurate patient records, conducting facility audits, lock checks, and daily bank deposits.
● Prepared and maintained employment records, ensuring compliance with state board policies, and staying updated on Equal Employment Opportunity (EEO) and affirmative action guidelines.
Weslaco Independent School District, Weslaco, Texas AudioVideo Production Teacher/Career Preparation Teacher,September 2002 to August 2016
● Instruct radio and video editing, history, and career opportunities in radio and television, alongside employability skills such as resume writing, job applications, interviewing, employee relations, study skills, and work supervision to career preparation students.
● Established and expanded career preparation programs at Weslaco East High School and Weslaco High School, placing students in paid training stations, supervised over 100 students at 25 stations every year. Initiated the first Audio Broadcasting/Production class south of Dallas/Fort Worth, created the Weslaco Student Broadcasting Club (WSBC) for live online sporting event broadcasts, guided students to wins in SkillsUSA contests, organized student job fairs, and fostered positive community relationships.
Sports Announcer (School District’s Educational TV station KWES-TV)
● Provided dynamic play-by-play and color commentary for live sports broadcasts, offering engaging and insightful analysis while maintaining a high level of enthusiasm and professionalism throughout each event. R Communications/BMP Radio L.P., McAllen, Texas,
Part Time Board Operator/Producer, March 2007 to November 2010
● Coordinate production of sports and talk shows, manage caller participation, music selection, and show content, including directing live radio programming, call screening, maintaining show format and timing, arranging guest appearances, editing audio pieces, supervising technical controls, voicing and producing commercials, and ensuring sound quality for optimal listener experience.
Cox Communications, McAllen, Texas
Local and Regional Marketing Manager, July 2000 to August 2002
● Managed advertising client lists, developed marketing concepts, oversaw sales, business development, key accounts, customer relations, negotiations, order fulfillment, and campaign design, with a proven track record of exceeding sales quotas, building strong advertiser relationships, and contributing to significant revenue increases, including special marketing promotions for “Fox News” and other programming initiatives.
TECHNICAL SKILL
Skilled with Microsoft Office, Adobe Creative Cloud, iWork Suite, Google Workspace, Gold Wave Audio Production, Adobe Audition (Adobe), Garage band (Apple), Scott Studios
(Google), Final Cut Pro, Audacity, NEDSS, THISIS, and IMMTRAC. CERTIFICATIONS/TRAININGS
● State of Texas, Trade and Industrial Education, Media Technology
● State of Texas, Vocational Trades and Industry Pre Employment, Career Preparation
● Radio Advertising Bureau, Certified (RMP) Radio Marketing Professional
● Radio Advertising Bureau, Certified (CRMC) Certified Radio Marketing Consultant
● HIPAA Training
● CDC Immunizations- WB4500, WB4501
● FEMA - IS-100,IS-200, IS-700, IS-800
● Region 6: The Strategic National Stockpile Program & Closed Point of Dispensing Training
● CDC TB - SS4444R, WB4556, WB4358R and WB4495
● Texas DSHS TB/HIV/STD Section: TB Prevention & Care Pt1 & Pt2, TB Case Management Pt1 & Pt2, TB Contact Investigation Pt1 & Pt2, TB Directly Observed Therapy (DOT) & Adverse Reactions, TB Surveillance Activities, Epidemiology Activities, THISIS Reporting Requirements Pt1 & Pt2, and THISIS Running Reports Pt1 & Pt2
● THISIS 101 Training Certificate
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