Customer Service Representative
Resume:
Rodney King
Dedicated professional with experience in security,
customer service, and cleaning roles, seeking to
transition into a Customer Service Representative
position. Skilled in communication, problem-solving, and team collaboration, with a strong focus on customer satisfaction and attention to detail.
*******@*****.***
OMAHA, NE
Work Experience
Floor Tech
Solid Surface Care
August 2021 - December 2024
• Maintain cleanliness and appearance of floors
• Operate floor cleaning equipment
• Follow safety protocols and procedures
• Knowledge of different floor types
• Strong work ethic
• Effective communication skills
Independent Contractor
Rodney's
June 2018 - December 2024
My Company is called Call Rodney I cut grass, snow removal, and wash cars. Delivery Driver
Continental Batteries
January 2021 - July 2022 • Omaha
DRIVER
Security Gaurd
Metro One Loss Prevention
July 2018 - July 2021
• Patrolling designated areas
• Monitoring surveillance cameras
• Checking for unauthorized persons
• Responding to alarms
• Completing incident reports
• Providing customer service
• Maintaining a safe environment
• Enforcing company policies
• Assisting with emergency situations
Detailer
On Site Solutions
June 2015 - October 2017 • Omaha
• Performed thorough cleaning of vehicles interior and exterior surfaces
• Utilized specialized tools and products to achieve high quality results
• Ensured all customer vehicles were spotless and ready for pickup
• Followed company cleaning guidelines and procedures to maintain consistency
• Contributed to improving overall customer satisfaction through exceptional cleaning services Detailer
ON SITE SOLUTIONS
June 2015 - July 2017 • OMAHA, NE
• Responsible for cleaning and detailing vehicles
• Performing quality control checks on completed work
• Utilizing cleaning equipment and supplies efficiently
• Ensuring customer satisfaction with final product
• Communicating effectively with team members
• Maintaining a clean and organized work environment
• Assisting with other tasks as needed
Crew Memeber
Kfc
May 2015 - September 2016
• Provided excellent customer service
• Prepared and served food to customers
• Maintained cleanliness of dining area
• Worked efficiently in a fast-paced environment
• Followed food safety guidelines
• Assisted with inventory management
• Followed company policies and procedures
Night Shop Foreman
Hill Brothers Transportation
February 2010 - November 2013
• Managed daily operations of tractor-trailer shop
• Took accurate parts orders from drivers
• Handled phone and email requests for breakdowns
• Created detailed nightly reports
• Utilized strong written communication skills
• Demonstrated flexibility with office automation equipment
• Proficient with fax machines, phone systems, and computers
• Used Windows operating systems effectively
Hill Brothers Transportation
February 2010 - November 2013 • Omaha, NE
Managed employees' activities and the day-to-day operations of the tractor-trailer side of the shop. Took parts orders from drivers in the field, entering the details accurately in records. Answered phone and email help requests from drivers with breakdowns, arranging for towing, parts deliveries, and repair work as necessary. Filled out detailed nightly reports regarding activities, using strong written communication skills. Demonstrated flexibility and proficiency with office automation equipment, including fax machines, phone systems, and personal computers using Windows operating systems.
Waiter
Romeo's Pizza
October 2003 - August 2004
Provided great customer service, greeting customers cheerfully and always putting the customers' needs first Took orders verbally and wrote them down accurately, relaying the information to kitchen staff. Served food and drinks to customers and asked them how their meals were, resolving any issues with food and service quickly and proactively, retaining repeat business. Presented menus to patrons, answered questions regarding menu items, and made recommendations as requested. Bussed tables, removing dishes and glasses from tables, taking them to the kitchen for cleaning, and clearing tables after patrons have finished dining. Waiter
Romeo's Pizza
October 2003 - August 2004 • Omaha, NE
Provided great customer service, greeting customers cheerfully and always putting the customers' needs first Took orders verbally and wrote them down accurately, relaying the information to kitchen staff. Served food and drinks to customers and asked them how their meals were, resolving any issues with food and service quickly and proactively, retaining repeat business. Presented menus to patrons, answered questions regarding menu items, and made recommendations as requested. Bussed tables, removing dishes and glasses from tables, taking them to the kitchen for cleaning, and clearing tables after patrons have finished dining. Detailer
Cornhusker Auto Wash
May 2002 - October 2002
Worked in a full-service car wash, detailing cars in a fast-paced environment, using multi-tasking skills. Cleaned, polished, and waxed exterior paint jobs using a two stage technique to provide a bright finish. Polished and shined metal bumpers, rails, and trim, using the appropriate products to avoid scratching and wear. Cleaned wheels and hubcaps and applied tire dress, utilizing strong attention to detail to ensure cars looked like new. Mixed cleaning solutions and abrasive compositions according to formulas, following all provided safety directions. Scrubbed, scraped, and sprayed parts and whole vehicles, using scrapers, brushes, clothes, and cleaning chemicals to remove mud and debris. Maintained a neat and hazard-free working area, ensuring compliance with OSHA workplace safety regulations.
Cornhusker Auto Wash
May 2002 - October 2002 • Omaha, NE
Worked in a full-service car wash, detailing cars in a fast-paced environment, using multi-tasking skills.. Cleaned, polished, and waxed exterior paint jobs using a two stage technique to provide a bright finish. Polished and shined metal bumpers, rails, and trim, using the appropriate products to avoid scratching and wear. Cleaned wheels and hubcaps and applied tire dress, utilizing strong attention to detail to ensure cars looked like new. Mixed cleaning solutions and abrasive compositions according to formulas, following all provided safety directions. Scrubbed, scraped, and sprayed parts and whole vehicles, using scrapers, brushes, clothes, and cleaning chemicals to remove mud and debris. Maintained a neat and hazard-free working area, ensuring compliance with OSHA workplace safety regulations.
CREW MEMBER
Taco Bell
May 2000 - November 2000
CREW MEMBER
Taco Bell production
May 2000 - November 2000
Production Worker
Goodkind and Goodkind
February 1999 - August 1999 • Carter Lake
• Responsible for operating production machinery
• Ability to maintain cleanliness and organization in work area
• Follow strict safety procedures at all times
• Assist with quality control inspections
• Work efficiently in a fast-paced environment
• Communicate effectively with team members
• Meet production quotas and deadlines
• Perform basic maintenance on equipment
• Ability to lift and carry heavy objects
WAITER
Goodkind And Goodkind carter lake
February 1999 - August 1999
• Serve customers with a smile
• Upsell menu items
• Handle customer complaints with professionalism
• Maintain cleanliness of dining area
• Work efficiently in a fast-paced environment
• Collaborate with kitchen staff to ensure timely service
• Ability to multitask
• Provide exceptional customer service
• Follow all health and safety regulations
WAITER
Village Inn
November 1998 - July 1999
• Provide exceptional customer service
• Take and remember customer orders accurately
• Deliver food and beverages promptly
• Maintain cleanliness and organization in the dining area
• Upsell menu items and specials
• Handle cash and credit card transactions
• Adhere to food safety regulations
• Work efficiently in a fast-paced environment
• Communicate effectively with team members and customers Watier
Village Inn
November 1998 - July 1999
• Providing excellent customer service
• Taking orders and serving food and beverages
• Maintaining a clean and organized work environment
• Collaborating with kitchen staff to ensure timely delivery of orders
• Assisting with setting up and breaking down the dining area
• Ability to work in a fast-paced environment
• Ability to work as part of a team
Floor Technician
Goodwill Industries
February 1998 - October 1998
• Maintain cleanliness of floors
• Operate floor cleaning equipment
• Follow safety protocols
• Ability to stand for long periods of time
• Attention to detail
• Work independently
• Team player
• Effective communication skills
• Follow instructions accurately
• Experience with floor maintenance
Floor Tech
Goodwill Industries omaha
February 1998 - October 1998
• Responsible for maintaining clean and safe floors
• Experience with floor cleaning equipment
• Knowledge of proper floor maintenance techniques
• Attention to detail in cleaning tasks
• Experience in commercial floor cleaning
• Willingness to learn and adapt to new cleaning methods
• Ability to work efficiently and independently
Shift Supervisor
Pizza Hut
January 1990 - October 1990
• Led a team of 10+ employees in providing excellent customer service and ensuring food quality standards were met
• Implemented new procedures to improve efficiency in the kitchen and reduce wait times for customers
• Consistently met or exceeded sales targets through effective inventory management and upselling tactics
• Trained new employees on company policies and procedures, resulting in decreased training time and improved productivity
• Resolved customer complaints in a professional and timely manner, ensuring customer satisfaction and repeat business
• Maintained a clean and organized work environment, adhering to health and safety regulations
• Collaborated with management to create staff schedules and ensure adequate coverage during peak hours Education
Harry A Burke
Incomplete High School
March 1985 - December 1987 • Omaha, NE
Amansipation.
Harry A. BURKE
August 1986 - August 1987 • Omaha
Skills
Office Automation Customer Service Team Collaboration Repair Work Problem Solving Clearing Tables Cleaning Flexibility Windows Operating Systems Rails Microsoft Windows Cleaning Chemicals Greeting Customers Written Communication Skills Car Wash OSHA Attention To Detail Wash Cars Communication Volunteering
Hearland Hope
Help with panry efficenices.
January 2013 - May 2014 • Omaha, NE
Humbling
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