Customer Service Data Entry
Resume:
Zandisiwe Mtitshana
Personal details
Zandisiwe Mtitshana
******************@*****.***
New Crossroads, Nyanga
Female
Skills
Data entry
Administrative
Telephone etiquette
Accountability
Customer service
Patience
Adaptability
Attention to detail
Emotional intelligence
Outstanding and
communication
Time management and
task completion
Record management
Problem-solving
Team collaboration
Active listening
CRM proficiency
Profile
Punctual and motivated individual. Able to produce high standards of work. Excellent team worker and able to take instructions from all levels and build up good working relationships with all colleagues. Flexible and able to work in a busy environment.Driven professional with a strong foundation in administration and customer service. Known for my ability to remain calm under pressure and effectively manage multiple tasks. Passionate about providing exceptional service and administrative support, I thrive in fast-paced environments while maintaining attention to detail.
Education
National Senior Certificate 2011 - 2013
Mfuleni High School
Employment
Administration Clerk 2022 - 2024
City of Cape Town
Coordinating office activities and operations to secure efficiency and compliance with company policies.
Handling incoming calls, emails, and other communications effectively within the Records Management department.
Preparing and organizing documents for meetings, including agendas, minutes, and reports.
Implementing new filing and organizational systems to improve the retrieval of information and reduce clerical errors.
Reference - Mr Sivuyile Ngqozela - Supervisor - 079******* Customer Service Advisor 2021 - 2022
WNS
Resolving customer issues efficiently and empathetically to ensure customer satisfaction.
Providing product information and recommendations based on customer needs and preferences.
Documenting customer interactions and feedback for continuous improvement in service quality.
Actively listening to customer inquiries to understand their needs and provide appropriate solutions.
Utilizing CRM software to track customer interactions and manage service requests effectively.
Reference - Miss Charlene Van Wyk - Team Leader - 065******* Loan Specialist Agent 2018 - 2021
Direct Axis
Maintaining detailed records of all loan transactions and communications with clients to ensure compliance and transparency.
Educating clients on loan processes, documentation requirements, and repayment options to enhance their understanding.
Capturing all applications created online and telephonically. In the process, I also conducted income verification using Hogan and Com Corp before finalising a contract with a customer and the bank. Languages
English
Isixhosa
Evaluating loan applications and determining eligibility based on financial stability and creditworthiness.
Selling value added products to customers (funeral policy and Daily Cash Assist Plan)
Reference - Mr Achmat - Team Leader - 072*******
Courses
Basic Health Education 2021
Understanding the importance of nutrition and healthy eating habits Recognizing common health issues and preventative measures Learning basic first aid techniques and emergency response Exploring mental health awareness and support strategies Business Administration and Computer
Literacy
2015
Gained expertise in utilizing CRM software to optimize customer service delivery and documentation.
Developed strategic communication skills through effective handling of office and customer interactions.
Contact management and correspondence handled effectively to support the Records Management department.
Implemented efficient filing and organizational systems, enhancing data retrieval processes.
Contact this candidate