Human Resources/ Customer Service/ Security
Resume:
Joyce Brown
E-mail ********@***.***
Education/Training:
High School – John F. Kennedy
Auction Driver
Part-time 1/19
HIREQUEST Direct Temp Agency
Landover, Md 20785
U. S. Department of State Dates Employed 1/07 – 10/17 Office of the Science Technology
Adviser (STAS) Bureau of Ocean
International Environmental & Science Affairs
2201 C Street NW Suite 3240
Washington, DC 20520
Staff Assistant
Perform a variety of office management tasks in support of the Science and Technology Adviser to the Secretary office. Manage and coordinate the flow of all documents from within or endorsement making recommendations of processing or alternative action when appropriate, following up to ensure all necessary staff action and/or implementation has been taken. Edit and proofread documents for accuracy, formatting, style and compliance with regulations. Drafts correspondence cables for approval and responds to routine correspondence within area of authority. Serve as custodian of files and classified materials. Screen telephone calls responded inquiries. Maintain time & attendance records coordinates leave schedule for office my personnel. Arrange for the installation of software and provides guidance on the use of various software. Maintain office equipment and arranges for required repair, telephone computers, fax machines and scanners. Coordinate arrangements for meetings and conferences, VIP visits, special function.
Independently schedule calendar appointments based on priorities, availability, confirmed reschedules. Arrange travel make reservations with travel agency process travel authorizations, and vouchers through TM8 system. Maintain effective liaison for the STAS office with various officials in the Department and other government agencies and serve as the STAS Principal Security Officer.
Supervisor: Andrew Reynolds 202-***-****
U. S. Department of State Dates Employed 3/03 – 1/07 Human Resource Management Division
Office of Inspector General Hours per week: 40
1700 N. Moore Street Suite 840
Arlington, VA 22209
Human Resource Assistant
Provide technical and program support to group of Human Resource Specialists in Administration of Human Resource Management programs for the Office of Inspector General. I am responsible for coordinating the following programs: Entrance on Duty and Exit Interviews, Credentials, maintaining 201 files, WAE timesheets, leave donor requests, forms control/processing- Combined Federal Campaign (CFC), Ethics
(OGE-450, SF-278), Health Benefits (FEHB), Life Insurance (FEGLI), Savings Bonds, Thrift Savings Plan (TSP), ID Badges, Monthly Staffing Pattern, TATEL, I service: INV, ISP, SIO, ADM, OC, AUD, IT, PPR and IBO. Provided a full range of administrative and technical support in areas as recruitment, staffing, employment, pay setting and benefits. Duties include entering employee hours into Tatel Systems processing draft and final report each pay period. Sent to Supervisors for signatures, filing. Process ID badge forms for employees. Processed new employee after hired to OIG I enter them on duty, provide with a welcome package, enter on duty kit, and a check in list.
Process health benefits, life insurance, direct deposits and retirement. After completion of forms are processed and checked, the Oath of Office for Department is read and candidate is sworn in welcomed to the Department, and introduced to staff members. Responsible for postings job announcements to the Intranet and the Internet when jobs become available. When applications are received in our office I check applications to make sure the applicant meet all areas for considerations, are eligible or ineligible for the position. Process several actions such as initiate hire actions, WAE extension actions, LWOP action, and termination actions in our database system called GEMS. Coordinator for (CFC) Combined Federal Campaign collect, process into database system pledge cards from employees donated contribution to a charitable organization of their choice put into CFC database. Supervisor: Vonda Richardson 703-***-****
U. S. Department of State Dates Employed 11/2001 -3/2003 Bureau of Resource Management Hours per week: 40
Executive Office
Office Automation Clerk
Provide administrative and clerical support. Greet and receive visitors from front desk, receive telephone calls and transfer to appropriate staff member. Answer routine and non-technical inquiries reviews and distribute routine incoming correspondence draft routine replies type forms for supervisor’s signature. Maintain personnel filing system, secured, which include sort alphabetically; file in the secure designated area. Type various position descriptions for update and insert on diskettes. Type documents and assists personnel staff members when needed. Supervisor: Helen Driver 202-***-**** Acting Secretary (Detailed Position) 9/2001 – 12/2001 Served as Director Secretary, independently schedule appointments based on priorities, availability, confirmed reschedules. Arranged travel, scheduled visits, made reservations, picked up passports for ICASS staff. Scheduled meetings to correspond with ISC calendar. Implemented procedures and prepared necessary documents for ISC staff including travel authorizations, Passports and Visas. Type correspondences maintain several office files. Supervisor: Director Wayne Bush 202-***-**** File Clerk (Detailed position) 6/2001 – 9/2001
Sorted approximate 500 files a day for corrections, labeled category in file area, retrieve files from filing area for Examiners to research on retiree’s status. Maintain logging and tracking of various retired files. Provide clerical support for Retirement Counselors. Supervisor: William Jones 202-***-****
U. S. Department of State Dates of Employed: 8/00 – 6/01 Education Cultural Affairs Hours per week: 40
Grants Division, Wash, DC
Office Assistant
Greeted and received visitors and telephone calls, provided information or assistance on routine grant allocations. Monitored and processed action related to the Grants process. Maintained a logging and tracking system of all actions. Open sorted distributed approximately 50-60 pieces of mail twice daily to appropriate staff members. Assist Grant Officers in processing no cost amendments. Respond to written inquiries providing information regarding the Administration of Grants. Perform administrative and secretarial duties for Division Chief and staff members on daily basis. Process payment request analyzed data and produce reports from a variety of automate systems. Supervisor: Fannie Allen 202-***-**** U. S. Department of State
Dates Employed: 9/99 – 8/00
Bureau of Human Resources
Hours per week: 40
Foreign Services Washington, DC
Program Assistant
Greeted and receive visitors who were scheduled to take the Foreign Service Entrance examination. Answered telephone inquires regarding applications, testing and results. Setup test area with booklets and other supplies needed in the examination rooms. Answered telephone inquires regarding applications, testing and results. Escort groups to examination rooms for testing, delivered instructions and direction for each test.
Assist whenever needed.
Supervisor: Shirley H. Smith 202-***-****)
U. S. Department of State
Dates Employed: 1/99 -9/99
International Joint & International Hours per week: 40 Boundary Commissioner’s
Office Assistant
Greet and receive visitors, answered telephone calls, provided routine information and direct calls to appropriate personnel. Prepared correspondence briefs, contracts and maintain filing system. Open, sorted and distributed mail to appropriate staff members scheduled appointments and maintain business calendar. Typed requisitions on a daily basis when needed. Supervisor: Ernestine Pierce 202-***-**** Awards
Extra Mile Award – OIG/EX/M – presented March 2006 Extra Mile Award – OIG/ADM/HRM presented March 2005 Extra Mile Award – OIG/ADM/HRM presented March 2005 CFC Special service Award –HR/ER presented March 2005 Job Related Training Courses
National Foreign Affairs Training Center
Foreign Service Institute U. S. Department of State GS Graduate School, USDA
Certificates of Completion
Travel Documents Processing, (PK-205) 2/2007
Basic Knowledge Center Reporting Tool, (PA-193) 9/2004 Office of Domestic Payroll Services Certificate 4/2004 Computer Security Awareness –Certificate 7/2004
Pay Setting -9/2003
Introduction to GEMS, PA-191 5/2003
Basic Global Employment Systems Processing (PA-190) Office of Technology in the 21st Century (PK-333) 3/2002 Proofreading (PK-143) 3/2002
Job Savvy: Skills for Workplace Success (PK-146) 12/2001 Travel Regulations and Vouchers (PK-205) 11/2001
Better Office English: Written (PK-225) 6/2001
Better Office English: Oral (PK226) 5/2001
Effective Speaking and Listening Skills (PK-240) 12/2000 Drafting Correspondence (PK-159) 11/2000
Writing Effective Letters and Memos (PK-241) 10/2000 ALMA: Overview of PowerPoint 97 (PS-506)
ALMA: Overview of Excel 97
(PS-505)
ALMA: Overview of Word 97
(PS-502)
ALMA: Overview of Outlook 97 (PS-503)
PC Skills/Introduction to NT 4.0 (PS-501)
MS Word, Microsoft Outlook, ACCESS, PeopleSoft GEMS 8.8, WordPerfect, Excel, PowerPoint, E-mail, Lotus Notes, Executive Telephone System, Response System, Certificate of typing Proficiency, Security Clearance Level - Top Secret References: Available Upon Request
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