Team Leader Customer Service
Resume:
Akia R. Stegall
470-***-**** ************@*****.*** Jackson, GA 30233
PROFESSIONAL SUMMARY
Highly motivated and experienced team leader with a proven track record of managing and supervising teams in the bakery industry. Skilled in coaching and mentoring team members to achieve sales goals and providing excellent customer service. Proficient in inventory management and ensuring product freshness. Possesses strong teamwork and collaboration skills, as well as people management abilities. SKILLS
Teamwork and collaboration Coaching and mentoring Team supervision People management EXPERIENCE
TEAM LEADER, CAKE DECORATOR & BAKERY CLERK, Conyers, Ga Bjs Wholesale Club, October 2013-Present
• Display cakes, and pastries, breads and other bakery products on shelves, counters and bins
• Ensure that fresh stock of bakery products
• Took orders and decorated cakes
• Manges inventories and stock
• Support team manager and performs management duties when manager is absent
• Checked and inspected and removed outdated and stale products from off the shelves and counters
• Printed out monthly and weekly sales goals report daily MEDICAL ASSISTANT, Atlanta, Ga
KidCare Pediatrics, October 2005-Present
• Answering phones, verifying insurance
• Pulling charts, updated demographics
• Scheduling appointments, sending emails
• Sending faxes and making copies
TEAM MEMBER, Atlanta, Ga
Krispy Kreme Doughnuts, August 2001-Present
• Taking orders and completing transactions on the cash register
• Process doughnuts for next shift
SALES SPECIALISTS, Atlanta, Ga
Circuit City Stores, July 2000-Present
• Ensure that they have found what they are looking for
• Promoted sales items and relevant products to round out sales in the department
• Used cash register to ring up all transactions
CAREGIVER, McDonough, Georgia
Branden Carter, October 2022-January 2025
• Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
• Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
• Assisted residents in activities of daily living to maintain health and dignity.
• Maintained a clean environment for patients by following proper infection control protocols.
• Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
• Prepared meals according to client dietary requirements.
• Developed meaningful relationships with clients, understanding their personal stories and daily routines. Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
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Demonstrated excellent communication skills while interacting with clients, families and other healthcare professionals.
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• Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
• Helped clients with daily tasks, such as laundry, housekeeping, and shopping. CAREGIVER, McDonough, Georgia
Ivory Lee Young, February 2021-April 2023
• Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
• Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
• Assisted residents in activities of daily living to maintain health and dignity.
• Maintained a clean environment for patients by following proper infection control protocols.
• Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
• Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
• Prepared meals according to client dietary requirements.
• Developed meaningful relationships with clients, understanding their personal stories and daily routines. Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
•
Demonstrated excellent communication skills while interacting with clients, families and other healthcare professionals.
•
• Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
• Responded to resident dining needs and assisted with feeding.
• Responded quickly to emergency situations and provided necessary first aid.
• Utilized problem solving techniques to resolve challenging situations in a timely manner.
• Coordinated medical appointments, errands, and social events.
• Monitored vital signs and reported changes to the appropriate medical personnel.
• Protected health information according to HIPAA policies and procedures. EDUCATION
HIGH SCHOOL DIPLOMA, Townsend, Georgia
Cornerstone Christian Correspondent School, November 2024 Relevant Coursework
High School
COMPUTER SCIENCE, US
Colorado Technical University, January 2022
MEDICAL ASSISTANT, US
Georgia Medical Institute, January 2005
HIGH SCHOOL, US
North Atlanta High School, January 1997
CERTIFICATIONS
• Caregiver
REFERENCES
References available upon request
Contact this candidate