Customer Success, Product Manager, Sales Executive, Sales Developer

LU I Z G U S T A V O S . T E I X O

+1-470-***-**** ******@*****.*** Johns Creek, GA Luiz Gustavo Souza Teixo LinkedIn CA REER SU M M A RY

A sales professional with over 20 years in B2B technology sales, passion for technology industry is matched only by the drive to succeed. Experienced in national and international business-to-business sales in various business segments such as textile, packaging labels, and graphic area in international companies. Incorporated a solutions-based methodology selling hardware, software solutions, and services. Proven ability to drive revenue growth and enhance customer experience, gain trust, and build rapport. Demonstrated ability to build and maintain long-term customer relationships. Approachable, empathetic, good listener, and able to adapt communication style to different customers in 3 languages (English, Portuguese and Spanish) allowing for effective communication and cultural sensitivity.

PRO FESSIO N A L SKILLS

International Experience Business-to Business (B2B) Sales Technical Sales Value Selling Channel Selling Direct Selling Sales Management Detail Oriented Customer Service Coachable Solution Based Selling Presentation Skills Business Acumen Cross-functional Collaboration Sales Strategy Development Relationship Management Sales Strategy Development Team Management Cultural Awareness.

TECH N ICA L SKI LLS

CRM Dynamics Sales Force HubSpot Salesforce PROFES S I ON AL EXPERI EN CE

BUSINESS DEVELOPER AND PRODUCT MANAGER (GA, TN, FL, AL) Graphco – United States September 2023– November 2024 Leadership in the project of launching CNC portfolio in US, having as main challenge the presentation of the brand in the market, aiming to serve major players in the segment. With an average ticket of 1.6 million Offset Presses and 200K-300k USD for finishing entry level equipment. Achieved 5 million sales revenue in the territory.

• Managed customer relationships, ensuring loyalty and technical support to meet customer demands. Worked closely with marketing, assisting in the creation of strategies to reach the target audience in the launch of new products. Served clients from the graphic, packaging and signage, adapting to the needs of each sector through technical outreach, testing of applications and equipment.

• Demand generation trough visits, cold calls, expositions, LinkedIn

• Managed the customer portfolio, performing direct and indirect sales, and accompanying projects from proposal preparation to implementation and evaluation of compliance with established conditions.

• Developed sales cycles with distribution channels and commercial actions and negotiated contractual changes in interface with the services area.

• Negotiated and secured favorable terms and conditions for contracts resulting in a mutually beneficial collaboration that expanded the company's market reach and increased profitability. BUSINESS DEVELOPER AND PRODUCT MANAGER Durst Group Company Brazil January 2020 – March 2023 Leadership in the project of launching portfolio in Brazil for entry level equipment, having as main challenge the introduction of the Vanguard UV Printers in the market, aiming to serve major players in the segment. With an average ticket of 400K Euros – Ex Works.

• Managed customer relationships, served clients from the graphic, packaging, signage and industrial applications.

• Managed the customer portfolio, performing direct and indirect sales, and accompanying projects from proposal preparation to implementation.

• Demand generation trough visits, cold calls, expositions, LinkedIn

• Work with sales partners and commercial actions and negotiated contractual changes in interface with the services area.

• Lead a new portfolio throughout the national territory, including water-based equipment Single pass and Multi pass for the packaging segment.

• Lead entry-level printers project from a company that was both in the US – Vanguard Printers (Lawrenceville – GA) as a product manager expanded the company's market reach and increased profitability. L U I Z G U S T A V O S . T E I X O 470-***-**** Page 2 EXTERNAL SALES PARTNER Durst do Brasil Germany October 2017- December 2019 Acted as the focal point of pre-sale and post-sale of equipment for the large format market for labels, and textiles, assisted the sales team in Brazil in Europe. Participated in the execution of events in Europe and served as main contact for the Brazilian customers. Analyzed reports and Key Performance Indicators (KPI) in the portfolios of active clients in Brazil to enable finalization of projects. Cover the European expositions and events

• Analyzed reports and Key Performance Indicators (KPI) in the portfolios of active clients in Brazil to enable finalization of projects.

• Supported the development of strategies and actions for maintenance and expansion of the business in synergy with the board, ensuring customer satisfaction and the achievement of established goals with greater profitability of the contract. BUSINESS DEVELOPER Durst do Brasil Brazil March 2016 – October 2017 Leadership in the project of launching portfolio in Brazil for the label market, having as main challenge the presentation of the brand in the market, aiming to serve major players in the segment. With an average ticket of 400K Euros – Ex Works.

• Drove a 40% sales growth in the large format segment by leveraging extensive expertise and building strong partnerships with regional companies.

• Secured the brand’s initial sales in the market, resulted in heightened visibility for the company and its products.

• Implemented robust team management techniques resulted an increase in sales volume.

• Developed the customer portfolio, performing 360º sales actions, from the prospect to negotiation, closed sales and monitored the implementation of the equipment in the production process.

• Propelled the development and monitoring of distribution channels.

• Prospected new customers through technical visits, directing the appropriate technologies to their needs, presenting the concepts of digitalization and digital printing to strategic customers, in the textile, furniture, glassware, packaging, labels and labels segment and graphic area of visual communication of large formats.

• Managed maintenance and parts service contracts, presenting the benefits and opportunities to customers related to preventive and specialized corrective maintenance of the Company's equipment.

• Defined strategies for the implementation of equipment for the market of large formats, labels, and textiles, increased the exposure in the textile and labels segment, and presented benefits of these acquisitions to customers.

• Increased label sales volume 200% with the first 2 equipment installations in Brazil

• Increased the sales of maintenance contracts and software solutions, resulted in a substantial increase in revenue for the organization.

SENIOR ACCOUNT MANAGER Océ – A Canon Group Company Brazil October 2009 – March 2016 Managed 5 plus sales professionals (Sales Partners), direct and indirect variables of printing solutions and technical assistance in the South and Southeast region of the country, with an average ticket of 300K US dollars.

• Increased sales volume by 80% resulting in improved business performance and customer satisfaction. Almost 60 systems sold during this period, some accounts with 2 or 3 units implemented.

• Improved the distribution channels to reach a wider audience and generate greater customer proximity, loyalty, and visibility of the brand in the market.

• Prospected new customers through technical visits, matched appropriate technologies to their needs, and presented digitalization and digital printing concepts to strategic customers in various segments.

• Presented the concepts of digitalization and digital printing to strategic customers for industrial applications and signage.

• Developed and implemented sales strategies that focused on customer needs and preferences. EDU CATI ON

MASTER’S DEGREE Economy and Market Strategy FVG – Fundação Getulio Vargas BACHELOR’S DEGREE Social Communication – Publicity and Advertisement UNIFIEO P ROFESSI ON AL DEVELOPM EN T

Sales: Analytics -Driven Storytelling Sales Force Essential Training Foundations of the Fourth Industrial Revolution (Industry 4.0)

Marketing Foundations Product Management: Customer Development Cross-Selling Digital Transformation - LinkedIn

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