Change Management Supply Chain

Executive Summary

Accountability Leadership Integrity

Program Operations Change Management Executive Summary

Results-driven Change Management, Account Development, and Program/Operations professional with over 15 years of experience directing projects and program efforts, maximizing business operations opportunities, managing client expectations, measuring customer satisfaction, and ensuring compliance with legal and regulatory requirements. A strategic leader who is a proven visionary that translates business strategies into maximum profits. Possess first rate skills in directing full cycles for multi-site programs and initiatives. Capable of driving results while establishing collaborative relationships among various projects and constituent groups. Being an outstanding communicator and can adapt the company’s approach to partner with a variety of different personality types. Proven ability to deliver substantial revenue, productivity, and quality improvements through well managed on-time projects. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics.

Education

Master of Business Administration – Leadership Shorter University

Atlanta, Georgia

Bachelor of Business Administration – Sales & Marketing Kennesaw State University

Kennesaw, Georgia

Areas of Expertise

Workforce/Change Management

Strong Corporate Communication Skills (verbal, interpersonal, and written)

EPIC/Cerner Applications Management

H/R Management

Value Based Programs

Organizational and Time Management

Risk Management and Mitigation

Relationship/Client/Customer/ Resource Management

Supply Chain/Retail Sales/POS

Call Center Management

Project Governance and Planning

First Data-Gateway Transaction/Payment Processing System

Partnership

Jira Management

Budget and Forecasting

Process Improvement

Revenue Cycle

Professional Experience

Consultant Clinical Informaticist Program Manager (40 hours. per wk.) March 2023-Present

Directed and Managed training as a Clinical Informaticist for Providers with Primary Care and Specialty Networks to identify and facilitate the adoption of clinical information systems and technologies that support and improve the experience for clinicians and patients.

Partnered with Talent-H/R Management-Recruiting on Training for: new software Implementation, Value Based Programs (EHR-EPIC), AI Training, and Workshop Conferences.

Guide solution design, incorporating clinical/healthcare knowledge, data analysis, human-centered design, and quality improvement concepts to ensure optimal fit for patient care and clinician usability.

Utilize data to drive process, workflow, and behavior change as it relates to appropriate and efficient use of electronic health records and clinical technologies.

Incorporate informatics theories, principles, and concepts to evaluate the impact of technology on clinical practice and patient outcomes and informs opportunities for optimization and improvement.

Work with internal customers to establish and interpret project/program objectives into solutions and provide corporate communication, regular program status updates for new and current clients.

Expertise in developing and managing timeline, provide Web-Based (virtual) and classroom (in-person) training, lunch and learn sessions, webinars, or other varied training delivery methods to cater to diverse learning preferences. Trained over 300 end users with a 100 percent success.

Balancing scope/quality, scheduling, budgets, project controls, cost analysis, strategic planning, requiring multiple disciplines from project initiation phase.

Facilitate client teams to implement recommendations, managing stakeholders, developing relationship strategies refining, and developing specific guidelines, new techniques or establishing criteria when guidelines are too general.

Chenega, Inc Management Analysis III (40 hrs. per week) November 2022-February 2023

I supported our CDC customer with the planning, development, and implementation roadmaps to address how scientific infrastructure, data, IT products and services align to extend and enable Centers, Institutes and Offices (CIO) projects aligned to agency modernization.

Perform activities that is aligned to the Data Modernization Initiative PMI strategic framework and ongoing priority tracking activities.

Handle task coordination, prioritization, status and issue monitoring, communication, and meeting coordination for both internal and external clients.

Coordinate with senior staff to manage data intake requests and prioritizes and assigns these requests to appropriate parties within the department.

Work with the Project Manager and other DMI customers to track and monitor workstreams.

Works effectively within a group setting in areas of design of data collection instruments, database management, analysis of data, and creation of reports and dashboards.

Develops and performs appropriate analyses and provides explanations of analysis methods, assumptions made, and assists in interpretation of results and implications therein.

Document methods and results through development and maintenance of standard documentation artifacts including data dictionaries, standard operating procedures, and analysis methodology descriptions.

Work with the project team to handle either the documentation of requirements, coordination of delivery of work products to internal and external clients, or the analysis of data for business insights.

Performs extraction of data from multiple databases and conduct sophisticated analysis using very large datasets and sophisticated business analysis that typically involved multiple analytical techniques.

Develops and reviews communication materials, translating and summarizing technical information for business audiences and developing key messaging.

Develops simple data visualization designs and builds presentations for diverse and define clear requirements based on business values. Identify and analyze trends in a variety of data sources to develop improvements for processes, forecasting and planning.

Designs and develops business reporting of data to drive useful insights that can be included in technical presentations. Participate in the data intake, extraction, and ingestion processes to align with priorities.

Works collaboratively with business segments, corporate functions, and technology groups across the

organization to understand, develop, prioritize, and deliver new data analytic methods.

BAE Systems, Program Manager (40 hrs. per wk.) October 2021-October 2022

Coordination of all functional departments and the customer in preparation of Program plans, HR Management, Project reports and overall Program Performance, plan, execute, and finalize projects according to strict deadlines and within budget. Worked with Government as well as commercial accounts with over 300 employees with three different major accounts.

Change Management/Agile Management /Workforce Management– managing change with the customer and supply base participate in proposals, business development, business area support, and other activities outside of regular program roles as assigned.

Financial, schedule and risk performance solve complex technical problems by providing leadership for developing project plans and their implementation.

Process POS orders for products needed in the warehouse.

Oversees Risk/Opportunity Management Develops and presents Requests for Bid Approval and other formal business actions Supports the preparation of cost estimates and establishes budgets for the project work elements. Negotiate contract and send out Purchase Orders (PO’s) Sent multiple requests for quotes (RFQ)

Comprehension - understand problems and collaborate to explore identification of solutions.

Organization - organize and prioritize own work schedule on short-term, and/or long-term basis, both for self and others.

Reasoning & Decision Making - ability to prioritize work projects and requirements; supply chain management; ability to develop concepts, plans and work schedules and communicate them to others, and/or to subordinate employees.

Corporate Communications - regular requirements to use written and oral communication skills; interact with managers, staff, co-workers, and others encountered in the course of work; preparing and ability to compose materials such as detailed reports and work-related documents and communicate substantively about them either verbally or in writing; communicate interactively and prepare & make presentations effectively to key stakeholders.

Mathematics - compute, analyze and interpret numerical and/or statistical data for reporting purpose.

Department of Commerce, Partnership Specialist (40 hrs. per wk.) March 2019-March 2021

I served as a Partnership Specialist for the Department of Commerce, US Census Bureau, Field Operations in Atlanta, Georgia. In this role as a leader, I provided and supervised information to media, the public, business, and civic organizations, etc. and appropriate Federal, State, and local government offices concerning the 2020 Census.

CRM training-provided government wide program management, written and verbal communication to the public and team members. We used Facet to easily integrate such as CRM. Also, conducted learning and development programs.

Successfully managed over 25 Partnership Specialist and was part of capturing over 98.8% of the nation’s residents overall.

Acts as a spokesperson and supports the 2020 Census by making public appearances, preparing & developing presentations, briefings, talking points and/or speeches as necessary with various governments, local businesses, and community groups.

Direct, plan, develop, analyse, and coordinate partnerships completed tasks/work for content and accuracy as well as provide responses to Congressional inquiries, news media and/or elected officials.

Provided consulting services primarily concerned with the strategy, structure, and operations of the organization.

Partnered with clients advising how to use information technology to meet their business objectives. Identified issues/risks and developed executed mitigation plan. Worked with clients to help integrate and improve the structured and efficiency of diverse programs.

EPIC Program/Account Management (40 hrs. per wk.) January 2014-March 2019

Partnered with Talent-H/R Management on recruiting, training on EPIC and Cerner for clients for new software Implementation, Value Based Programs (EHR-EPIC), etc.

Expertise in designing, developing/managing timeline, and product management.

Managed projects by assessing ongoing progress of assigned projects, Service Now operations, provide technical assistance and guidance to businesses on policies, product, and programs. Evaluate major facets of different organizations such as, human resource development and etc….

Lead on preparing and issuing communications and information sharing with staff and workshop conferences.

Balancing scope/quality, scheduling, budgets, project controls, cost analysis, strategic planning, requiring multiple disciplines from project initiation phase.

Facilitate client teams to implement recommendations, managing stakeholders, developing relationship strategies.

Understands all aspects of the health and wellness-partnered with executive leadership to define strategy and successful criteria for the future.

Directed software users to comply with usage standards through process management.

Directed acquisition and management of large projects- monitors progress and evaluates performance against contract requirements.

Body Maxx Fitness, Program & Ops Manager (40 hrs. per wk.) January 2011- December 2013

Maintain PCI Compliant for Card Service Data Security, and Grant approvals.

Worked with Staffing firm for Sales consultants for business development.

First Data Global Gateway Virtual Terminal Account Management

Process reports, process payroll for over 20 employees and 250 client payments.

Processed PO’s, POS orders, Negotiate Contracts, Manage, train, and edit all fraud settings.

Provided consulting, strategy, structure, management, and operation of organizations.

Partnered with clients advising how to use information technology system to meet their business objectives.

Identified issues/risks and developed and executed mitigation plan. Worked with clients to help integrate and improve the structure and efficiency of the First Data Virtual System.

Develop and implement programs and special projects; maintaining financial accountability for assigned functions.

Builds rapport with clients, team members and leadership while developing business partner leadership.

Demonstrates the ability to address obstacles associated with decision making.

Provides strategic support in developing and executing card services account plans to maximize revenue.

Directed the development and management of budgets, financial forecasting, determining project scope, liaising between clients and staff throughout project lifecycle, and ensuring objectives were met.

US Census Bureau, Data Services Specialist (40 hrs. per wk.) May 2009-Decemember 2010

Planned, developed, and coordinated partnership agreements to ensure activities at all levels are completed.

Resolved problems encountered and determines the need for renegotiation.

Addressed questions, concerns and issues related to current and potential partners and stakeholders.

Establish partnership agreements with Federal, state local, and tribal governments, and/or local businesses and community groups to develop specific strategies to eliminate enumeration barriers in specific regions in support of the 2010 Decennial Census.

Developed presentations, gave briefings, conducted meetings, and promoted partnerships with various governments, local business, and community groups.

Organized and established over 1000 partners throughout six assigned counties; as a result, participation response rates were 5 to 10% higher than in the 2000 decennial census.

WaCA, Director/Manager (40 hours per wk.) June 2000-April 2009

Developed partnership with Talent Management/Staffing agencies for technical call center, business development-internally and externally to expand learning solutions that aligned with strategic business drivers, career paths, and placements that resulted in high productivity and low turnover.

Trained, directed, and managed general staffing needs for over 150 employees. Planned and organized the work of departmental personnel. Developed strategy in Finance, Accounting, Human Resource, and Call Center to ensure communication with all levels of management within the groups were met. Facet was used in billing to generate detail billing summary and payments. We also used it with claims to manage real time customer service activities.

Managed Profit and Loss with a $20 million stream of revenue associated with external sales, collections, and customer satisfaction goals. Processed and managed POS orders with appliances and electronics.

Developed timelines and milestones to identify risk while meeting company goals.

Managed and directed IT, Administrative, Operations and Programs of Management staff. Analyses issues affecting assigned functions and provides advice and recommendations for over 300 employees.

Responsible for developing billing trends to identify problem areas and ensured month end deadlines were always met.

Responsible for overseeing and directing communication strategies, process design and coordinating special projects for 4 business units.

Led senior management business level discussions and decisions 20 executives involving the organizations vision, strategy, and standardization of best practices. Provided leadership and direction to ensure all project management deadlines were met.

Responsible for supporting the full life cycle recruiting of IT, financial, project/program managers, technical and corporate administrative positions for over 75 new employees. This initiative provided a pool of professional resources for opened positions as a result we were able to meet our company goals with a major client. Coordinates HR/departmental activities and serves as a liaison to internal and external contacts.

Presented planned recommendations to stakeholders and management to educate, inform, and build consensus.

Conducted regular risk assessments and quality assurance reviews to evaluate compliance with requirements and to identify potential gaps in policies, procedure, and business processes for over 300 employees.

Managed cost analysis and worked with quality & Project teams to ensure project cost were aligned with company polices. Workloads were established, assignments were prioritized by project.

Professional Development

EMR Training, Dragon Certified-Nuance, Leadership Training, Facet Module, Diversity Training Class, AI Training, Member of Woman Own Business, Volunteer Improvement Program (VIP) United Way graduate, H/R Management, Volunteer-Food Pantry and Senior Assistant Living Facilities, Board Member-Cambridge Heights Academy, Barney Fletcher Real Estate School, Proficient in Microsoft Office Suite (MS Project, Word, Excel, PowerPoint); Service Now; Visio; POS Sales; Agile Management; SharePoint; Oracle; (EVMS)Earned Value Management System; Sales Force; SAP; KRONOS; First Data Gateway Systems, AI Training

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