Customer Service High School
Resume:
Chasidy
Young
Customer Service
Professional
Contact
**********@*****.***
Charlotte, NC 28269
Education
August 2014 -
June 2018
North Mecklenburg High School /
High School Diploma,
– Charlotte, NC
DECA Club- prepares emerging
leaders and entrepreneurs in
marketing, finance, hospitality
and management
Key Skills
Profile
Dedicated and hardworking team player with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Currently seeking opportunities for stability that will also allow me to grow professionally.
Professional Experience
June 2020 – Present Charlotte, NC
Enviornmental Services Technician at Atrium Health
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Organized daily cleaning schedules for custodial team.
Checked in and stocked inventory throughout facility.
Supervised supplies in inventory and submitted reorder requests.
Worked with building managers to assess ongoing needs and plan preventive maintenance and schedules.
Responded immediately to calls from personnel to assist where help is needed. January 2019 – June 2020 Charlotte, NC
Customer Service Representative at Conduent
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cultivated customer loyalty, promoted repeat business and improved sales.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Answered constant flow of customer calls with minimal wait times.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
June 2018 – January 2019 Charlotte, NC
Sales Support Associate at Dillards
Assisted customers with sales needs such as inventory and shipping questions.
Coordinated responses and resources to handle special client requests.
Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
Provided best-in-class real-time sales support for customers while leading by example for sales team members.
Completed monthly sales reports to highlight trends and help with team strategizing.
Displayed flexibility to adapt to quarterly policy changes and database re-organization.
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