Quality Assurance Analyst

TIMOTHY COUCH

Allen TX, ***** 972-***-**** *****.****@*****.***

QUALITY ASSURANCE (QA) ANALYST

Software Quality Assurance Analyst with demonstrated project management and communication expertise and a proven track record of leading QA process to deliver the highest quality product in the industry. Dedication to company growth and customer satisfaction. Self-motivated leader with a proven reputation in problem solving and leadership.

TECHNICAL SKILLS

Working knowledge of Six Sigma processes.

Proficient in Microsoft Office™, Microsoft Word™ and Microsoft Outlook.

Experience using Agile, Test Director, Quality Center, Test Link, Jira, Azure DevOps.

Experience testing Web applications using manual testing methodologies.

Experience testing upon SQL Server environments and Windows XP/2003 network environments.

Excellent understanding of quality assurance processes and methodologies.

PROFESSIONAL EXPERIENCE

INTUIT, INC

Government Forms Specialist. – Contractor 7/2023 – 02/2025

• Responsible for the acquisition, development, and submission of current year tax forms.

• Liaison to government agencies for questions and issue resolution for assigned states.

• Interface with the development team to resolve issues in a timely manner.

Vivify Health, Plano, TX 1/2020 – 12/2022

Quality Assurance Engineer

Lead the QA efforts in creating a new Logistics API. Continuous delivery of new products and development to the end user. Worked with Product Owners, Business Analysts and Developers.

Agile Planning: Use agile methodologies to plan new product releases. Developed product life cycle from conception to market.

Lead Process: Added process to ensure traceability of defects and ensure resolution of reported defects.

Demo completed work: Worked closely with Developers to support their efforts, answer questions, and record defects.

Triage Support: Triage reported defects, assigned them to the appropriate teams, followed up with the product managers to ensure issues were closed with approval.

Coverage Planning: Worked close with the Business Analysts to cover all the requirements for testing. Executed the manual tests based on the requirements.

Regression Testing: Ran regression testing for each release prior to go live.

Defect Tracking: Used JIRA to manage defects. Logged defects and communicated with Product and Development teams.

BenefitMall 5/2019 – 12/2019

Lead Quality Assurance Engineer - Contractor

Lead the QA efforts for a New Online Enrollment application for brokers/employers/employees to transform a paper process to a digital process. Continuous delivery of new product and development to the end user. Worked with Product Owners, Business Analysts and Developers.

Agile Planning: Use agile methodologies to plan new product releases. Developed product life cycle from conception to market.

Lead Process: Added process to ensure traceability of defects and ensure resolution of reported defects.

UAT Support: Worked closely with brokers during UAT testing to support their efforts, answer questions, and record defects.

Triage Support: Triage reported defects, assigned them to the appropriate teams, followed up with the client to ensure issues were closed with approval from the client.

Coverage Planning: Worked close with the Business Analysts to cover all the requirements for testing. Executed the manual tests based on the requirements.

Regression Testing: Ran regression testing for each release prior to go live.

Defect Tracking: Used JIRA and Azure DevOps to manage defects. Logged defects and communicated with Product and Development teams.

Alkami Technologies, Plano, TX 3/2014 – 2/2019

Senior Quality Assurance Engineer

Lead the QA efforts for a New Business Banking product, from conception to delivery. Worked side by side with Product, Development, Release Management and Support to ensure we met and exceeded customer expectation.

Agile Planning: Use agile methodologies to plan new product releases. Developed product life cycle from conception to market.

Nacha file formatting: Verified Nacha file formatting for Retail and Business ACH. Domestic and International Wires. Debit and Credit payment types.

Implementation: Recurring ACH and Same Day ACH. Retail and International Wire payments.

Test Planning: Wrote test plans, test scenarios and test cases based on use case and HLD. Prepared Traceability to ensure that all the requirements were being satisfactorily covered.

Coverage Planning: Worked close with the functional team to cover all the requirements for testing. Executed the manual and automation test scripts. Tested Micro services which have been used to communicate with the other systems.

Mobile Coverage: Tested the application on various generations of iPhone, Android. Tested the application under different networks and Internet speeds including while on EDGE, 3G, 4G, LTE, and Wi-Fi.

Test Coverage: Involved in System Testing, Functional testing, backend testing, Negative testing and Regression testing.

Defect Tracking: Used JIRA to manage defects and QTest to report the test execution status to the project teams. Logged defects and communicated with Product and Development teams.

VCE, Richardson, TX 5/2011 – 3/2014

Vblock Quality Assurance Engineer

Update applications, configure hardware components, and perform compliance testing on all Vblock platforms. Deliver products and solutions that transform the data center by significantly lowering cost through improved operational efficiencies.

Agile Planning: Use agile methodologies to plan new product releases. Developed product life cycle from conception to market.

Sustaining product development: Set up and configure existing test environments to support new applications and components to be released. Ensure compliancy of all components prior to GA.

Tools: Jira and Test Link to create test plans, test cases, and defect tracking.

Performance: Utilize ViewPlanner, Golden Iometer and Golden Desktops to deliver benchmarks on package systems. Record the results on the VCE performance web site.

Regression: Black box, white box, load testing, and usability testing to ensure code changes did not adversely affect existing functionality.

AT&T, Plano, TX 11/2010 – 5/2011

Senior Quality Assurance Analyst e-Commerce - Contractor

Lead testing strategy for Virtual Expert & Extended Live Chat project. (A personalized web experience with improved online support, too provide a high resolution rate in servicing and support, resulting in an overall reduction of operational cost).

Test planning and review: Involved in Peer, Tech Team, and Business Reviews. Created test plans, test cases and test scenarios from Software Requirement Specification Documents.

Scope and Time Lines: Developed Functional, Release Cycle, Final Stage and Production Validation timelines. Estimated scope of projects.

Defect Tools: Used Quality Center and Jira as our test plan and defect tracking tool.

Data validation: Validated parameter passed from Java scripts into third party Avatar application. (VirtuOz).

Regression testing: Black box, white box, load testing, and usability testing to ensure code changes did not adversely affect existing functionality.

United Health Group, Frisco, TX 04/2010 – 11/2010

Senior Quality Assurance Analyst - Contractor

Lead testing strategy for CSAT (web-based customer service administration tool), and eHP web portal following HIPPA and FDA enforced regulations.

Test plan and test cases: Created test plans and test cases from design, requirement and use case documentation.

Scope and testing: Delivered project scope, estimated schedules and delivered product on time and with no significant defects.

Defect tracking: Used Quality Center as our test plan and defect tracking tool.

Data validation: Used Toad to executed SQL scripts written to verify data.

Regression testing: Black box, white box, load testing, and usability testing to ensure code changes did not adversely affect existing functionality.

Leadership: Trained new team members on web portal and test case format.

Enterprise Mobile 03/2009 – 01/2010

Systems Engineer

Managed the quality assurance and deployment of mobile devices, supporting Windows Mobile based strategy.

Device Management: Responsible for development of configuration and integration processes of window mobile devices.

Device Deployment: Responsible for development and delivery of detailed configuration and integration plans to ensure high quality deliverables to the customer.

Device Support: Provided support to other service groups as an escalation point.

Device Depot: Implemented and improved quality control standard for device replacement requests and warrant processes.

Client support: Maintained integration systems used for customer deployment.

ADDITIONAL RELEVANT EXPERIENCE

Exponent Technologies, Dallas, TX

Senior Quality Assurance Engineer

Intuit Inc., Plano, TX

Senior Quality Assurance Engineer

CERTIFICATIONS

SMU School of Business - Project Management.

VMWARE VSPHERE Install, Configure, Manage (V5).

Designing Cisco Data Center Unified Computing.

Michael Fagan Associates - Fagan Defect-Free Process.

Michael Fagan Associates - Fagan Inspections.

Hamilton Technologies - Developing Software Testing & Quality Assurance Techniques.

Skill Path - Managing Multiple Project, Objectives and Deadlines.

Bolsa Grande High School – Diploma

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