Customer Service Delivery
Resume:
Holly Krupa
Sicklerville, NJ *****
*******************@***********.***
Work Experience
Cashier/Customer Service
Wawa-Bridgeton, NJ
February 2021 to July 2024
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Suggested alternative products when requested items were out of stock
• Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
• Developed rapport with regular customers by remembering their preferences and providing personalized service
Line Cook
Temple University-Philadelphia, PA
September 2016 to April 2020
Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
• Managed food inventory and ensured proper storage and rotation of ingredients to minimize waste
• Maintained a clean and organized work station, following sanitation guidelines at all times
• Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
• Adhered to portion control guidelines while plating dishes for consistent portion sizes
• Followed all food safety regulations including temperature monitoring and labeling of prepared foods
• Communicated effectively with servers regarding special requests or modifications from customers
• Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality
Education
High school diploma
Cumberland Regional School - Seabrook, NJ
September 1994 to June 1998
Skills
• Customer service
• Basic math
• Sales
• Communication skills
• Cash handling
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