Technical, driver, customer service, medical
Resume:
TIKIA
WADE
***********@*****.***
Gary, IN 46406
Bold Profile
Experienced professional seeking growth and advancement in an organization that prioritizes customer satisfaction. Dedicated to delivering exceptional service, building strong client relationships, and exceeding expectations. Skilled in a dynamic work environment, valuing teamwork and continuous improvement. Committed to driving positive results for the company and its valued customers.
PROFESSIONAL SUMMARY
SKILLS
• Email communication
• Microsoft office
• Call center experience
• Complaint handling
• Follow-up skills
• Typing speed
• Dispute resolution
• Assertiveness
• Social media
• Escalation management
• Customer service
• Problem-solving
• Friendly and outgoing
• Multitasking and organization
• Team collaboration
• Team leadership
• HIPAA compliance
• Customer follow-up
Verbal and written
communication
•
• Money handling
• Patient check-in
• Patient education
• Registration and admissions
• Relationship building
• Phone and email etiquette
• Flexible schedule
• Patient registration
• Data entry
• Insurance verification
• Medical terminology
• Conflict resolution
• Appointment scheduling
• Policy understanding
• Payment processing
Kelly Connect - IT Tech/ Customer Service/apple care Rep Remote • 01/2020 - 11/2024
Concentrix - IT Tech/ Customer Service/apple care Rep 01/2017 - 01/2020
Burlington Coat Factory - Cashier/Customer Service Fortwayne, in • 01/2013 - 01/2016
Matthew 25 Clinic - Patient Intake Specialist
Fort Wayne, IN • 05/2013 - 08/2014
WORK HISTORY
• Senior Advisor for Mac Working From home
Taking inbound calls as well as making outbound calls when necessary
•
Remediated technical difficulties related to electronic devices as well as Apple ID issues.
•
Resolving difficult customer issues other agents were not able to resolve
•
• Senior Advisor Working From home
Taking inbound calls as well as making outbound calls when necessary
•
Resolving technical issues with electronic devices and apple id accounts
•
• Providing excellent customer service
• Handled cash, card, voucher Transactions
• Stocked shelves when available
• Organized financial records
Streamlined appointment scheduling for improved patient experience and reduced wait times.
•
Contributed to an organized work environment by meticulously maintaining physical files as well as digital records within the database.
•
Improved overall clinic performance by regularly updating demographic information for more accurate reporting purposes.
•
• Quality assurance
• Eligibility determination
• Intake assessment
• Information collection
• Call screening
• Patient identity verification
• Complaint processing
• Teamwork
• Teamwork and collaboration
• Admitting coordination
• Attention to detail
• Punctual and hardworking
• Problem-solving abilities
Calm and effective under
pressure
•
• Multitasking
• Multitasking Abilities
• Reliability
• Excellent communication
• Critical thinking
• Registration and scheduling
• Caring and empathetic
• Organizational skills
• Active listening
• Effective communication
• Adaptability and flexibility
• Decision-making
• Detail-oriented
Documenting and recording
information
•
• Reliability and dedication
• Insurance verifying
Patient confidentiality and data
security
•
• Resolving problems
Communicating to patients and
families
•
• Patient documentation
• Scheduling appointments
• Documentation skills
MedTech College
01/2014
Phlebotomy
License
Everest College
Merrionette Park • 01/2010
Pharmacy Technician
License
medical Academy Of Business
Technology
EDUCATION
Trained new staff members on patient intake procedures, contributing to a well-prepared and cohesive team.
•
Facilitated efficient check-in procedures by verifying identification documents, collecting co-payments, and providing necessary forms for completion.
•
Liaised between healthcare providers and patients, ensuring clear communication regarding care plans and expectations.
•
Optimized time management by prioritizing tasks based on urgency while maintaining attention to detail in all aspects of work responsibilities.
•
Demonstrated empathy towards each individual''s unique situation when gathering personal health information, fostering a sense of comfort and security.
•
Collaborated with healthcare professionals to ensure accurate and timely communication of pertinent patient information.
•
Conducted thorough insurance verifications to minimize billing errors and financial complications for patients.
•
Implemented an electronic record system that increased efficiency in managing patient information.
•
Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and organizational policies.
•
Gathered comprehensive medical histories from patients, enhancing the accuracy of diagnoses and treatment plans.
•
Prevented potential conflicts or misunderstandings through effective communication with both patients and colleagues across departments.
•
Assisted in the development of new patient registration procedures, resulting in smoother onboarding experiences.
•
Enhanced patient satisfaction by efficiently managing intake processes and promptly addressing concerns.
•
Managed high volume of incoming calls while maintaining exceptional customer service skills and professionalism.
•
Continuously sought opportunities for professional growth and development by attending relevant workshops or training sessions related to the Patient Intake Specialist role.
•
Provided compassionate support to patients during their healthcare journey, fostering trust and rapport.
•
Reduced no-show rates by implementing automated reminders for upcoming appointments via phone calls or text messages.
•
• Maintained accurate and up-to-date client records.
• Completed intake assessment forms and filed clients' charts. Answered phone calls and provided new clients with required paperwork to initiate service.
•
Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
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Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
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Supported office staff and operational requirements with administrative tasks.
•
Enhanced office productivity by handling high volume of callers per day.
•
Upheld HIPAA regulations and standards for protecting patient information.
•
• Secured confidential patient information from unauthorized access.
• Performed regular quality and validation assessments on patient BlueIsland, IL • 01/2003
certified: nursing assistant
Computer Learning Center
Chicago, IL • 01/1998
certified: computer business
systems
Thornridge H.s
Dolton, IL • 01/1996
Diploma
Cosmotology - self employed hair stylist
Robbins, IL • 01/2008 - 01/2012
Ingalls Hospital - C.N.A
Harvey, IL • 02/2004 - 05/2008
Home Cleaning Centers Of America - Supervisor
Tinley park, IL • 01/2005 - 01/2008
data to verify accuracy.
Catalogued patient data in clinical databases and registries according to regulatory practices.
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• Worked independently, taking initiative to be a self starter Organized financial records and booked appointments for clients as a part of owning a small business
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Made follow-up phone calls to confirm appointments and catered difficult schedules or situations
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Assisted patients with daily living activities, promoting independence and dignity.
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Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
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Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
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Enhanced patient satisfaction by providing compassionate and attentive care.
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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
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Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
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Managed and trained employees who cleaned private residences as well as Businesses
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Ensured customer satisfaction and the security of the property at all times
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Maintained equipment and submitted reports to head supervisor according to company policy
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