Director of Operations

DIRECTOR OF OPERATIONS

Dynamic and results-driven Director of Operations with a proven track record of leading supply chain, warehousing, logistics, and manufacturing operations. Adept at implementing lean methodologies, continuous improvement processes, and strategic initiatives to drive operational efficiency and bottom-line profitability. Skilled in team leadership, process optimization, financial management (P&L) to maximize productivity and achieve company goals. Recognized for successfully motivating teams, fostering cross-functional collaboration, and delivering innovative solutions that enhance business performance.

Core Competencies

Productivity Analysis

Site Layout Design

Warehouse Operating Systems

KPI & Metrics Establishment

Lean Six Sigma Methodologies

Kaizen Improvement Approach

Demand Analysis & Planning

Task Automation

Customer Relations Mgt.

Multi-site Management

Labor/Profit Analysis

ROI Analysis

RECENT NOTABLE ACHIEVEMENTS

2024: Promethius faced costly challenges with their IT and technical infrastructure. This 200+ franchise company faced significant costs in penalties, labor and the opportunity cost of down-time. I restructured IT support to an insourced model, which resulted in hard labor cost savings in the millions. More importantly, this reduced soft costs, in the form of lost business reduced franchisee penalties.

2023: Transitioned network of Nespresso fulfilment centers to robotic picking. Reduced labor by 18% ($16k per week) while increasing capacity by 25% (70k orders per week).

2022: When the pandemic hit, Nespresso realized a 2x increase in demand, in a matter of a few weeks. This was a whopping 140k order per week increase. I was able to quickly adapt the fulfilment centers to handle the increase. Due to my successful execution, Nespresso honored me with the Operational Excellence award.

PROFESSIONAL EXPERIENCE

HEAD OF OPERATIONAL SUPPORT, PROMETHIUS FRANCHISE RESTAURANT HOLDING 2023 – 2024

Lead all restaurant functional support departments including Logistics, IT, Construction, Maintenance, and Professional Development and Training to maximize operational efficiency and capacity.

Provided insight and expertise to facilitate inter-departmental collaboration, aligning corporate vision and strategic planning across the entire organization.

Lead IT initiative to design and actualize a real-time metrics dashboard, providing critical operational performance data, fostering adherence to food safety compliance regulations, and display visual output attainment versus KPI standards – drove increased awareness and generated an average 12% improvement across all KPI measures

Utilized “lean” methodologies to engage management in identifying operational improvements. Defined and prioritized the resulting strategies based on ROI and performance impact.

Planned, developed, and designated detailed action plans designed to drive efficiency and implement corrective action measures supporting +200 restaurants

Planned and created the organization’s first IT Field Technician department; directly oversaw the rapid growth and effectiveness of this department into eight (8) technicians equipped with company-owned fleet vans, stocked with all necessary tools and equipment needed to remedy in-restaurant IT related issues; this department covered four states, eliminated third part technician dependency, and reduced response time from 4-6 hours to under two hours

Brought practical, logistical knowledge combined with state-of-the-art modeling to effectively resolve problems and prioritize and marshal operational execution – improved time-in-motion by 23%

Collaborated with Professional Development and Training Team and HR to expand personnel assessment strategies, training needs, and provide a means for career advancement to all staff

Implemented and trained Construction Department Manager on the use of 3D modeling software – led to increased communication coherency, and reduced wasted costs associated with material and lost time

DIRECTOR, US OPERATIONS FOR ID LOGISTICS 2017 – 2023

Ensure profitability and customer satisfaction through lean workflow structuring, logistics and freight optimization, driving same-day end-to-end fulfillment for client business-to-consumer and business-to-business orders. Utilize state of the art WMS & OMS to attain customer and internally driven KPI goals.

Responsible for fulfilment network expansion analysis, recommendations and implementation. Responsible for formation and relocation of multiple distribution centers to improve fulfillment results while reducing cost. Negotiated these acquisitions and led implementation and automation teams on these 4-to-6-month projects.

Orchestrate full end-to-end operations for top client, producing +45k ecommerce shipments per day, and generating over $300 million in annual revenue and maintaining 15% - 18% profitability

Serve as main point of major escalation for all clients. Quickly promoted from my onboarding position as Senior Materials Manager to Materials Director, to Director – Materials & Client Success within the first year of employ; promoted to current position – Director, U.S. Operations (2 years). Heavily relied upon by CEO to provide sound, critical advice for both operational and financial decisions.

Responsible for driving continued efficiency gains through innovation and automation – mechanical, process, and systemic. Enable and ensure strict adherence to 99% same-day-fill (B2C & B2B), 99.85% picking accuracy, 99.95% inventory accuracy

Lead intercompany project to design, install, and implementation of state-of-the-art pick-to-light, conveyance, and sortation lines in multiple FDA registered distribution centers.

Analyze customer demand, sales forecasts and historical material usage to develop and execute build to order and build to forecast plans (co-packing and kitting flows).

Ensure orders fulfilled for client trading partners are timely and meet the highest level of quality standards set forth by trading partners such as Amazon and Walmart.

Collaborated with internal Business Intelligence Team in constructing automated customer delivery reports by collecting, analyzing and summarizing information and trends gathered from WMS & OMS systems.

Implemented optimized inventory and freight planning practices that realized a 30% reduction in replenishment costs over a one-year period.

Organized and led the company’s first Continuous Improvement Team. Hired and transitioned the responsibilities of said team to a Continuous Improvement Manager.

Communicate closely with customer leadership to ensure alignment of resources and current/future demand.

Provided leadership in delivering complete customer satisfaction and loyalty for the company’s top account (Nespresso).

Mapped out strategies to support client growth of 30% year-over-year, surpassing projecting and breaking financial and volume records month after month.

Advised client of their most efficient tactical and strategic fulfillment options in accordance with internal corporate objectives

Converted a customer relationship that was fractured and combative to one focused on achieving common goals through transparency and mutual respect.

Oversaw Project Managers and Program Managers at numerous distribution centers.

Played a lead in role dual-company projects and initiatives such as mapping out strategic site locations, ensuring their successful and timely launch, and effectively closing sites deemed no longer in alignment with current/future visions.

OPERATIONS MANAGER, COMPREHENSIVE LOGISTICS, INC. 2016 – 2017

Provide leadership, cutting-edge initiatives, strategically-mapped directives, and creative solutions as challenges arise throughout all facets of creating and managing a highly-efficient, waste-free, fully-optimized, and quality-focused supply chain operation for this national corporation’s account with General Motors (GM) Lordstown ~ the plant location where they build their Chevrolet Cruze..

While the day-to-day responsibilities are diverse and all-encompassing in this very complex, fast-paced supply chain environment that handles all bulk, flow material, sequencing, and value-added assembly supplies and materials needed at the Lordstown plant, ultimately responsible for steadfastly sustaining a rigorous inventory accuracy that is greater than 99.5%, with less than 1 Defective Part Per Million (DPPM).

Maintain full P&L for the shop/manufacturing side of the business.

Recruit, cross-train, schedule, evaluate/conduct performance appraisals on, coach, and/or lead a dependable, high-caliber team of 22 direct reports and 500+ union and non-union indirect reports across a 3-shift operation at both a 72-bay, 950,000 sq.ft. facility and a 100,000 sq.ft. off-site, overflow warehouse.

Orchestrate the seamless shipment of 1.5 million parts per day via 250+ full-load, inbound and outbound trailers.

Manage error proofing and error detection throughout warehousing operations.

Encourage and promote operating in a continuous improvement environment; on a daily basis, collaborate with GM on-site to sustain the Plan For Every Part (PFEP) business model.

Manage contract adherence, amendments, and negations with GM.

Work closely with quality personnel to review product consistency and to ensure adherence to ISO/TS 16949 guidelines.

Developed, implemented, and track Key Performance Indicators (KPIs); prepare and forward reports to executives at both Comprehensive Logistics, Inc. and GM.

OPERATIONS AND MANUFACTURING MANGER, THE PRINCE AND IZNAT COMPANIES 2008 – 2015

Managed multiple manufacturing and shipping cells and sites for this leading supplier and manufacturer of brazing alloys for the aerospace, medical, electronics, and automotive industries.

Strategically planned and implemented production orders across diverse manufacturing departments; maintained a 2-hour lead time. Scheduled production and assigned operators to work on various machines and centers. Ensured all machines were operating safely and properly; scheduled preventative maintenance checks; ordered any/all replacement parts needed.

Reviewed budget; analyzed operational costs, investigated significant variances, and ensured corrective actions.

Researched and recommended new technologies; implemented an Enterprise Resource Planning (ERP) system.

Accountable for over $10MM of precious metals inventory consisting of gold, platinum, palladium and silver, as well as $20MM in non-precious alloys. Collaborated with procurement to maintain an optimal inventory level.

Negotiated logistics, expenses, fees, and delivery times of all shippers, including: international freight forwarders. Developed and managed team exclusively responsible for international shipments. Outlined shipping and receiving procedures for newly- developed medical department (ISO 13485 pursuit).

Performed feasibility reviews of customer RFQs. Analyzed historical data and customer forecasts to identify ways to continuously improve processes; collaborated with key customers to minimize non-value added processes for both parties.

EDUCATION

Master of Business Administration, University of Nebraska 2021

Bachelor of Science, Kent State University, Cum Laude Honors 2005

CERTIFICATIONS

Six Sigma Lean Black Belt, Certificate 2272112

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