Quality Assurance Food Service

John W. Dare

*** *. *** ******

Benld, Illinois *2009

Phone: 618-***-****

Email: ************@*****.***

Professional Summary

Results-driven professional with over 17 years of dedicated service in food service management, quality assurance, and training. Seeking a new opportunity to apply my proven leadership, compliance, and customer service skills. Adaptable and detail-oriented team player ready to transition into a role that values my expertise. Skills

- Proven track record in food service management, quality assurance, and training.

- Strong leader and communicator with attention to detail.

- Skilled in compliance and regulation adherence.

- Experienced in hiring, training, scheduling, and administrative tasks.

- Adaptable and ready to embrace new challenges.

Employment Experience

Operations Manager

T&C Foods / Amoody Rooster (dba Zaxby's) - Alabaster, AL, Moody, AL, Birmingham, AL July 2022 - Present

-Conducted new hire orientations at three locations.

-Led mock Steritech Food Safety and Restaurant Evaluation Report inspections.

-Managed guest complaints resolution (SMG).

-Provided in-store assistance and emergency support as needed.

-Facilitated manager training programs.

General Manager

Zaxby’s – Moody, Alabama

April 2014 - June 2022

-Manage all team members and staff while hiring, training, disciplining and firing.

-Monitoring and ensuring that all food meets the highest quality standards.

-Increasing the revenue that the restaurant produces.

-Maintaining and supervising all administrative functions of running a business. Assistant Manager

Zaxby’s - Dahlonega, Georgia

November 2006 - March 2014

-Assisted with managing team members and staff.

-Ensured food quality met high standards.

-Contributed to revenue growth.

-Assisted with administrative functions of the business.

-Worked under the leadership of Greg Handley.

National Accounts Sales Support

ADT Security - Atlanta, Georgia

December 2003 - October 2006

-Assisted National Sales Managers with account coordination and execution.

-Served as an escalation point for customer issues.

-Worked extensively with Excel.

-Delivered superior service and follow-through.

Dispute Management Coordinator

ADT Security - Norcross, Georgia

March 2000 - November 2003

-Resolved customer complaints in collaboration with local ADT offices.

-Supported account managers in the dispute center. Inbound Collector, Installation Coordinator

ADT Security - Norcross, Georgia

August 1999 - August 2000

-Handled billing disputes and updated customer accounts.

-Coordinated product installations and ensured customer satisfaction. Shipping Manager

Shaw Almex Fusion Corporation - Clarkston, Georgia July 1996 - February 1999

-Managed inventory and shipping operations.

-Supervised a team of three.

-Received 49CRF HAZMAT certification.

Sales Clerk / Keyholder

Ina Corner Market

-Ina, Illinois 1994 - 1996

Education

Georgia Perimeter College - Clarkston, Georgia

August 1996 - May 1997

- GPA: 3.8 - No major declared - Dean’s List

Mount Vernon High School - Mount Vernon, Illinois

September 1992 - May 1996

- GPA: 3.6

- College Prep Diploma

- Participated in Scholar Bowl

- National Honor Society

Achievements

- ADT Certificate of Excellence

– "Most Valuable Player" – 2005, 2004

- ADT Norcross Account Services MVP Award – 2003

- ADT Shining Star Award – 2003

References

Christopher LeBlanc - 770-***-****

Franchisee - Zaxby’s

Greg Handley - 404-***-****

Manager - Zaxby’s

Linda Hunsinger - 618-***-****

Friend

Additional Notes:

- I have worked under the leadership of Greg Handley since 2006, and his guidance has been pivotal in my career development.

- I acknowledge that transitioning to a new role after 17 years may be challenging, but my adaptable nature and strong skill set make me well-prepared for new opportunities.

- I have moved back to Illinois after living in the South for almost 30 years, to be near my elderly widowed mother & other family members.

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