Active Directory, AS/400, Unix/Linux, Windows NT, TCP/IP, MS Office

SUMMARY OF QUALIFICATIONS

•Years of experience in information and event monitoring, identity and access management, IDS/IPS, data loss prevention, network access control and payment security technologies

•Participated in various long-term client engagements focused on the assessment, evaluation and mitigation of information security risks

•Excellent verbal, analytical and interpersonal skills

TECHNICAL SKILLS

Active Directory, AS/400, Unix/Linux, Windows NT, TCP/IP, MS Office, MS Outlook, Microsoft Exchange Server, MSDOS, IBM Utilities, Command Language, JCL, HP Utilities, Novell, Data Warehousing, MVS, CIS regions, Windows XP, Excel, PowerPoint, Word, IPA, LDAP provisioning, ServiceNow, Remedy, Help Star

PROFESSIONAL HIGHLIGHTS

CVS Health, Irving, TX (Remote) July 2021 - December 2024

Analyst, Identity Access Management

•Provisioned users within the infrastructure security systems

•Participated in the creation of enterprise security policies, procedures, standards and guidelines

•Performed risk assessments and document security

•Evaluated infrastructure security controls and implemented changes

•Resolved technical issues within SLA timeframes

•Tracked, monitored and maintained incident tickets within ServiceNow

Skills used: Active Directory, LDAP provisioning, ServiceNow, IT Support

ATOS Solutions, Irving, TX (Remote) June 2012 – March 2020

Information Security Principal

•Created users and populated user records with unique WIN IDs

•Validated proper approval forms (SAFE – Security Access Form e-Repository) were on file

•Deactivated users, reviewed daily termination reports and removed users from all systems

•Conducted monthly validations in accordance with security policies

•Assisted in audit requests

•Resolved technical issues within SLA timeframes

Skills used: Active Directory, LDAP provisioning, Linux, Remedy, IT Support

Robert Half Technology, Dallas, TX Sept 2011 – May 2012

Helpdesk Agent (Borden Dairy)

•Provided first and second-level support on IT applications, hardware and networks

•Managed technical requirements of migration activities within the MS Exchange server

•Updated and maintained helpdesk tickets within SLA time frame

•Project team collaborator for email conversion and AS400 partitions set up

•Ghost imaged and refurbished PCs

Sills used: Active Directory, AS400, LDAP provisioning, Microsoft Exchange, IT Support

MANPOWER, Dallas, TX July 2010 – April 2011

Security ID Administrator (MetLife)

•Updated user accounts within Active Directory with proper application groups, assisted users with networking issues while maintaining the system, resolved issues using Remedy ticketing system within SLA timeframe

Skills used: Active Directory, LDAP provisioning, Microsoft Exchange, Remedy, IT Support

DIGITAL INTELLIGENCE SYSTEMS CORP, Addison, TX March 2009-June 2010

Applications Support Analyst (Bank of America)

•Updated user accounts within Active Directory with proper application groups, updated email accounts through MS Exchange, assisted with software migration, upgrades and break-fix issues, resolved issues using Remedy ticketing system within SLA timeframe

Skills used: Active Directory, LDAP provisioning, Microsoft Exchange, Remedy, IT Support

APEX SYSTEMS, INC., Plano, TX October 2007 – March 2009

Helpdesk Associate (CapitalOne Auto); Helpdesk Analyst (TXI Industries)

•Provided remote application support for Lexis Nexis, MoneyGram, Credit Browser, Western Union, Winocular, Entrust and VPN with 90% resolution, escalated tickets to next level support as needed, utilized Remedy for support requests within SLA timeframes, updated user accounts within Active Directory with proper application groups, and performed upgrades and software installations

Skills used: Active Directory, VPN web, LAN/WAN, Remedy, IT Support

HAGGAR CLOTHING CO, Fort Worth, Texas February 2003 - June 2007

User Support Analyst

•Set up and maintained accounts on Microsoft Exchange 2003 and Active Directory, monitored data server status, conveyor communication management, job-restart maintenance, and VOXWARE interface menu in AS400, prepared blank tapes for nightly use, desktop support for 80-100 network user accounts, moved workstations, servers, peripherals and printers, troubleshot and resolved issues

Skills used: Active Directory, Microsoft Exchange 2003, Windows 2000/XP, AS400, IT Support

EDUCATION AND CERTIFICATIONS

A+ CERTIFICATION

CEDAR VALLEY COLLEGE, Lancaster, TX 1991 – 1993

General Studies

H GRADY SPRUCE HIGH SCHOOL, Dallas, TX May 1991

Diploma

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