Executive Assistant Personal

Glory H. Knaus

Cloverdale, CA., ***** 707-***-****

**********@*****.***

LinkedIn: www.linkedin.com/in/gloryknaus

PROFILE

Experienced Personal/Executive Assistant with a strong business acumen and 20+ years of executive and personal assistant experience. Adept in multi-tasking, tight timelines and continually changing priorities and schedules, while managing administrative records and databases with discretion and confidentiality, maintaining coordination between departments or modalities, supporting all business operations, with the capability of building relationships that allow for an atmosphere of teamwork and confidence in all situations.

AREAS OF EXPERTISE

Calendaring and management of Executive or Principal’s Schedule

International and Local Travel

Meticulously organized with quick problem-solving abilities

Vendor Research, Coordination and RFP’s

Superior interpersonal and customer service skills

Expertise in streamlining processes for effectiveness and productivity

Problem Analysis and Resolution

Skilled in managing complex projects, tight timelines and continually changing schedules and priorities

PROFESSIONAL EXPERIENCE

Unit Assistant/ED Tech 7/23 – 7/24

Kaiser Permanente Emergency Department, Santa Rosa

Responsible for supporting and coordinating the overall administrative activities of the Emergency Department

Processes accepting information from psych facilities to arrange transport and documentation per compliance

Answers and appropriately routes internal phone calls from outside doctors, ancillary providers and various departments

Provide support for Stroke and STEMI codes

Assists with answering ambulance faster by charting and reporting chief complaint to charge nurse

Coordinate with ED Techs and Nurses to keep the flow going for CT, US and MRI procedures

Property Manager/Office Manager 5/21 - Current

Naschke-Messing Family Properties & Deergnaw Olive Oil, LLC, Healdsburg

Oversees the maintenance and occupancy of 2 commercial properties and olive oil business, which includes multiple tenants, in addition to posting payments, A/P, A/R, correspondence on behalf of the business owner, office organization, local and international travel arrangements, scheduling, emergency preparedness and other executive functions.

Hiring and ongoing management of janitorial and maintenance staff, including disciplinary action as needed

Supervise all maintenance and construction activities for commercial projects

Post Monthly rent payments & maintain past due notices

Analyze contract bids (RFP’s) and submit to owners

Audit tenant accounts to verify billing accuracy

Maintain database of tenants including tracking of payments and service requests

Accounts Receivable and Payables

Inspect grounds and report any maintenance issues to maintenance staff

Advertise any vacancies and show properties as necessary

Coordinates between tenants, staff, vendors, and property owners

Evaluate tenant leases, renewals, and certificates of insurance to ensure compliance

Office Manager/Executive Assistant 2021-2022

LB Business Solutions, Santa Rosa

Collaborated to consolidate operations and create more efficiency, process annual W-2’s, support Executives, post ads and screen for new hires, process new employees (on-boarding), assist with rental property, coordinate with outside vendors and staff.

Organized and restructured systems within the organization

Processed W-2s and 1099’s for clients annually

Recruitment responsibilities, including advertising, screening potential employees and processing new hires

Designed and implemented client contracts, new hire packets and numerous office documents

Filing Statement of Information and Fictitious Business Name on behalf of clients

Personal Assistant, Estate Manager 2016 to 3/21

Teresa King, Petaluma

Supported Principal in keeping estate, rental properties, staff, outside vendors, pets and related management running smoothly, efficiently, and seamless daily.

Coordinated with Principal’s CPA to supply annual tax information for home and rental properties

Research, coordinate scheduling and project management as lead liaison with general contractors, housecleaners, house staff and outside vendors for bids and RFPs from start to completion

Involved in event planning and catering management by collaborating with Principals

Monitor and manage property, animals, and vehicles on the estate and schedule maintenance activities on a regular basis

Create and maintain earthquake kit and emergency kit inventory to ensure on time availability

CNA/HHA, In-Home Caregiver 2014 to 2016

Private Caregiving Services, Novato

Reduced medication errors by creating a medication sheet for doctors. Organized household for maximum efficiency. Identified and resolved complex medical issues by working with other team members.

Performed ADL’s and delivered high quality personal / home care to the family.

Prepared meals, scheduled daily appointments, and performed other household management activities

Managed execution of daily home operations by establishing and organizing systems.

Senior PCA Caregiver 2011 to 2013

At Home Nursing, Santa Rosa

Directed and mentored team members to improve caregiving skills and knowledge as well as providing direct caregiving services.

Completed timecard processing for more than 100 caregivers on a weekly basis

Utilized QuickBooks for A/P, A/R and communicated with clients to identify and resolve billing issues

Provided direct in-home caregiving support providing ADL’s, overnight care, homecare services, per agency requirements

Charting in book per agency and family request

Assistant to Professor of Psychology / IHSS Provider 2009 to 2011

Dr. Wayne Downey, Rohnert Park

Maintained comprehensive records using multiple databases and accounting programs. Generated tests for weekly exams and graded both tests and research papers.

Recorded all grades and attendance rosters, as well as created extensive spreadsheets for grading and attendance purposes

Established workflow processes by creating, organizing, and maintaining accurate electronic records

Uploaded grades in SRJC electronic system for psychology students by deadline each semester and for each class professor taught, per college requirements

Provided ADL’s and HHA services per client’s request

PROFESSIONAL EXPERIENCE, CONTINUED

ADDITIONAL RELATED EXPERIENCE

CNA- Petaluma Post-Acute Rehab, Petaluma, CA

Administrative Coordinator I - Santa Rosa Memorial Hospital – Occupational Health Dept., Santa Rosa, CA

Lead Caregiver and Personal Manager for In-Home Hospice Support Gertrude Davis, Santa Rosa

Administrative Secretary II – Diagnostic Imaging – Sutter Santa Rosa, CA

Administrative Secretary II - Diagnostic Imaging Sutter General Hospital, Sacramento

PROFESSIONAL DEVELOPMENT

CNA/HHA Certificate

CPR Certified 11/20/29

Medical Terminology

ADDITIONAL INVOLVEMENTS

Served as a Board of Director for the Petaluma Panthers

Served on Program Coordinating Committee through the Housing Authority

Successfully ran an organizing business called Working Wonders for 10 years

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