Project Manager It Operations
Resume:
TIMOTHY COLE
Project Manager - IT Operations
EXPERIENCE
Project Manager - IT Operations
EPAM Systems
**/**** - ******* *** *****, CA
Directed and enhanced maintenance, operations, and management of the Verizon Wireless 4G LTE GridWide software and hardware components by creating end-user documentation
Collaborated with Aetheros engineers and Verizon Product Managers for optimal project planning, timely delivery, and adherence to Verizon's requirements
Established and maintained organizational processes, procedural documentation, and policies to fulfill the Verizon GridWide mission Supervised GridWide Operations Support team, handling review and ticket resolution. Created supporting documentation Engaged with customers during weekly status calls to maintain communication and address ongoing needs
Directed technical projects in alignment with organizational goals that drove over $4M in annual revenue
Manager - IT Operations
Aetheros
01/2022 - 12/2022 San Francisco, CA
Supervised a team of 2 IT analysts and managed relationships with external vendors and advisers
Created user documentation for process and procedures for the team to follow
Extensive expertise in performing thorough end-to-end testing of the GridNet platform after substantial upgrades and firmware alterations Wrote instruction documentation for testing procedures Created help desk instruction manuals that reduced support ticket wait times by over 70%
Project Manager
BlackBox
01/2021 - 12/2021 San Diego, CA
Successfully managed customer-facing operations in collaboration with Daimler at Long Beach
Ensured precise documentation, project planning, timely delivery, compliance with written specifications, and governance of various service management aspects
Managed client escalations, provided high-quality technical support, and expertly handled data center operations using the instruction manuals I created
Implemented and documented service delivery procedures, conducted process testing for optimal performance, and oversaw ticketing, incident response, and billing
Successfully led technical projects aligned with organizational goals, contributing to an annual revenue increase of over $4M Led the initiative to elevate 26 business applications and technology processes through meticulous data collection and analysis Successfully reduced company-wide onboarding time for new tools by 25% by implementing systematized training materials SUMMARY
Over twenty years of project management
experience developing and editing engineering
documentation for production workflows and
manufacturing records. Managed a team of
technicians and engineers, providing guidance,
training, and resources as needed. Develop and
implement operational policies and procedures to
ensure efficiency and compliance with industry
standards. Oversee planning, implementation,
execution, and tracking of projects with specific
deliverables according to the project plan. Define the scope of projects in collaboration with other
staff members. Create detailed work plans
identifying and sequencing activities required for successful project completion. Determine
resource allocations (time, money, equipment,
activities) required for project completion.
Determine project objectives and evaluation
measures and review/revise project schedules
with senior management and all other affected
staff as necessary to complete the project. Add
and manage project resources (staff) including
interviews, selection process, and performance
reviews. Review the quality of work completed by
the project team, ensuring project standards are
met.
KEY ACHIEVEMENTS
Operational Efficiency Boost
Increased operational efficiency by
implementing standard operating
procedures, resulting in a 30% time
reduction.
Revenue Growth Leader
Led projects generating over $4M annual
revenue, aligning technical goals with
organizational objectives.
Training Time Reduction
Reduced onboarding time for new tools by
25% with systematized training materials.
Cost Savings Achieved
Achieved $1.2M cost savings by executing
sustainable data center decommissioning
practices.
CERTIFICATION
AWS Solutions Architect
CDCE Certified Data Center Expert
CDFOM Certified Data Center Facilities
Operations Manager
CDCP Certified Data Center Professional
FAA Commercial pilot
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EXPERIENCE
Data Center Operations Manager
Zuora
01/2020 - 12/2020 Redwood City, CA
Oversaw the strategic planning and implementation of data center hardware installations and server builds at a prominent Las Vegas facility Led the development and enhancement of Jira and CM ticketing systems, cable management standards, resulting in a 45% improved operational efficiency and streamlining hardware/troubleshooting processes and procedures
Led a dynamic team of subcontractors to uphold high standards, achieve project deadlines, and optimize operational efficiency Coordinated a cost-effective data center decommissioning project aligning with industry best practices for data security and achieving considerable cost savings of $1.2M through sustainable practices Data Center Operations Manager
Sony Interactive Entertainment of North America
01/2016 - 12/2019 Rancho Bernardo, CA
Oversaw hardware integrations, security camera systems, and environmental controls at a $65B data center for a company in Switch, Las Vegas, NV
Established and enforced new policies, procedures, and standards while overseeing all documentation
Collaborated closely with IT and business teams to streamline processes and ensure seamless coordination with top-tier subcontractors such as Switch, Trace3, and IES
Formulated standard operating procedures - SOPS - to boost quality and efficiency and supervised SmartHands technicians throughout projects and upgrades
Achieved over $8.2 million in cost savings by implementing an e-waste recycling program while maintaining strict compliance with regulatory, industry, and corporate standards
Technical Project Manager
CHC Consulting
01/2015 - 01/2016 Carlsbad, CA
Led and managed the Google Fiber project for a prominent $10M consulting firm
Managed the complete project lifecycle, which included site surveys, fiber hut selection, construction scheduling, and communication with clients, local teams, and city officials
Developed and maintained data center specifications for Google Fiber Data Center Operations Technical Manager
Laureate Education
01/2007 - 01/2015 Baltimore, MD
EDUCATION
M.S. Electrical Engineering
University of Maryland
09/1981 - 06/1983 College Park, United States
B.S. Electrical Engineering
University of Maryland
09/1977 - 06/1981 College Park, United States
B.A. English
B.A. English University of Maryland
09/1977 - 06/1981 College Park, United States
University of Maryland
CERTIFICATION
ITIL - v4 Foundation/Practitioner
PMP Project Management Professional
LANGUAGES
English
Native
SKILLS
Agile Agile Methodologies AWS
Cloud Infrastructure Confluence
Cost Accounting Disaster Recovery
Electrical Engineering HVAC
Generative AI Google Suite ITIL v4
Jira Kanban Office 365
MS Project OSHA PMP Slack
ProCore SOPs SmartSheets
SOX Strategic Planning
Technical Writing Teams Visio
Webex ZUORA
CAREER NOTES
Capital Power Group - CPG, Ashburn, VA
University Physicians - Baltimore, MD
Otenasek Communications - Bel Air, MD
TESSCO Technologies - Hunt Valley, MD
USinternetworking - Annapolis, MD
California Microwave - Belcamp, MD
Force3 - Crofton, MD
Martin Marietta Aero & Naval Systems -
Middle River, MD
Texas Instruments - Hunt Valley, MD
Watkins-Johnson Co. - Gaithersburg, MD
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