Customer Service Sales Representative
Resume:
David A. Plevyak
Taylor, PA 18517
Cell: 570-***-****
E-mail: ********@*****.***
Summary
Accomplished customer service and merchandising professional who excels at delivering superior service to clients. Excellent ability to research and dispute all client claims to ensure the correct Credit is issued. Resolved all customer complaints, issues and projects on time. Developed more efficient reporting tools to save companies time and money.
Career Skills
Empathy and Adaptability
Persuasive Speaking and Clear Communication Skills
Strong Ability to use Positive Language
Effective Listening and Time Management
Effective Problem Solving and Research Skills
Build Customer Rapport through Patience and Self-Control
Education
Wilkes University-Wilkes-Barre, PA
Bachelor of Arts in Sociology (May 1998)
Work Experience
Sales Representative, River Valley Foods May 2024-Oct. 2024
Sold specialty frozen and grocery food products to local grocery stores.
Completed shelf resets to cut in new products.
Ordered products for grocery stores.
Met with store managers to merchandise specific products.
Customer Service Rep., Cigna (Temp. Position) Oct. 2023-Jan. 2024
Filled customer medications.
Answered all customer questions in a timely manner.
Sales Representative, River Valley Foods Jan. 2022-April 2023
Sold specialty frozen and grocery food products to local grocery stores.
Completed shelf resets to cut in new products.
Ordered products for grocery stores.
Met with store managers to merchandise specific products.
Warehouse Associate, Lowe’s May 2021-Dec. 2021
Induction Team Member…placed product on conveyer belts for shipping to various Lowe’s
stores.
Sales Representative, LT Verrastro, Inc. Jan. 2020-May 2021
Served customers by selling all current and new Miller and Coors beer products to beer distributors, delis and grocery stores.
Merchandised new products to increase sales.
Serviced existing accounts, obtained orders and searched for new accounts.
Resolved all customer issues and complaints in a timely manner.
Collections Rep., HarperCollins Publishers Oct. 2015-Aug. 2019
Resolved Customer issues and problems.
Researched and disputed all customer claims to ensure Credit was not issued in error.
Contacted all Accounts regarding past due invoices.
Placed Accounts on hold until past due invoice(s) were paid.
Offered payment plans for Accounts regarding past due Invoice(s).
Sales Support Representative, Nabisco Sept. 2008-Sept 2015
Merchandised and sold Nabisco products to store chains.
Met with Store Leaders/Managers to order displays for sales.
Helped grow sales within a specific territory.
Customer Service & Inside Sales Rep., Superior Staffing Solutions, Inc. Jan. 1999-Aug. 2008
Cold called healthcare facilities and sold nursing, behavioral health staffing services and medical equipment.
Met with physicians and administrators to determine their needs.
Researched and analyzed issues on a daily basis to solve customer concerns.
Effectively managed customer service teams and resolved issues in a timely manner.
Effectively used verbal/written communication skills to resolve customer concerns.
Exceeded annual sales goal from year to year (110%-125% to goal every year).
Assistant Manager, Insalaco’s Supermarkets Sept. 1988-Dec. 1998
Assisted Store Manager in his day-to-day activities.
Supervised employees and reported results to Store Manager
Scheduled employees on a weekly basis and settled employee disputes
Computer Skills
MS Word/Office
Excel
PowerPoint
Outlook
Adobe
JDE
LogPro
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